UNKNOWN

FEED

Associate's degree with certification in one of the following within 2 years of hire: Certified Professional in Healthcare Quality (CPHQ), Certified Professional In-Patient Safety (CPPS), or Certified Quality Professional (CQP) OR 5 years of relevant healthcare work such as CNA, Care Coordination, or Ward Clerk may be substituted. Provides some administrative/clerical support to the PI Director including scheduling, memo writing, word processing, creating spreadsheets and presentations, scanning, ordering supplies, budgeting, and recruitment.

HOUR

Pay Range:Pay Range:$26.06 - $36.08This position functions within Performance Improvement to provide departmental support as needed. Facilitate performance improvement projects with a multidisciplinary team to include but not limited to data entry and analysis, special departmental project management. This position also includes some administrative support duties as assigned by the PI Director. This position interacts with staff and management.SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.Key Essential Functions and Accountabilities of the Job<ul><li>Provides project/program assistance including organization, project/program management, data entry and analysis, performing complex searches, and problem solving.</li><li>Perform departmental specific project management independently.</li><li>Provides some administrative/clerical support to the PI Director including scheduling, memo writing, word processing, creating spreadsheets and presentations, scanning, ordering supplies, budgeting, and recruitment.</li><li>Other duties as assigned.</li></ul>Education, Certifications, and Licenses Required<ul><li>Associate's degree with certification in one of the following within 2 years of hire: Certified Professional in Healthcare Quality (CPHQ), Certified Professional In-Patient Safety (CPPS), or Certified Quality Professional (CQP) OR 5 years of relevant healthcare work such as CNA, Care Coordination, or Ward Clerk may be substituted.</li><li>Current and valid Alaska driver's license.</li></ul>Experience Required<ul><li>3 years of work experience in data tracking and trending as well as clerical assistance, including working knowledge of office functions such as computer word processing and data management. Further education may be exchanged for required experience.</li><li>Experience in the development and analysis of workflow systems for efficiency.</li></ul>Knowledge of<ul><li>Strong knowledge of Microsoft Word and Excel, including spreadsheets and formulas.</li><li>Basic knowledge of accreditation requirements and Performance Improvement methodologies.</li><li>Thorough knowledge of HIPAA privacy laws.</li></ul>Skills in<ul><li>Analytical and problem-solving skills.</li><li>Demonstrated front line crisis management skills.</li><li>Demonstrated moderate to complex decision-making.</li><li>Strong planning and organizational skills.</li><li>Strong verbal and written skills.</li><li>Proficiently skilled at word processing and computer applications for data management and retrieval.</li></ul>Ability to<ul><li>Make decisions in an independent manner.</li><li>Prioritize and multitask efficiently and maintain organizational skills during frequent interruptions throughout the day.</li><li>Work with accuracy and detail.</li><li>Maintain professional and emotional stability during stressful times.</li><li>Work in a team environment with minimal supervision.</li><li>Perform multiple complex tasks simultaneously, independently, and with a high degree of confidentiality.</li><li>Manage and prioritize activities to ensure workflow is efficient and deadlines are met.</li></ul>#SEARHC3Required Certifications:Driver License - State of AlaskaIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Southeast Alaska Regional Health Consortium

Quality and Accreditation Management Coordinator

Administrative Skills

Budgeting

Certified Nursing Assistant (CNA)

Crisis Management

Cross-Functional

Data Analysis

Data Entry

Data Management

Data Processing

Driver's License

Establish Priorities

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Healthcare Quality

Microsoft Excel

Microsoft Word

Multitasking

Nonprofit

Order Supplies

Organizational Skills

Patient Safety

People Management

Performance Management

Privacy Regulations

Problem Solving Skills

Project/Program Management

Quality Management

Schedule Development

Spreadsheets

Systems Analysis

Team Player

Time Management

Word Processing

Workflow Analysis

At least 1 year of general nursing experience, with at least 6 months employment as a clinical nurse at a SEARHC outpatient clinic OR At least 1 year of general nursing experience, with at least 6 months employment as a clinical nurse at a SEARHC outpatient clinic OR. • Assess, educate, coach and document patient encounters, participate in departmental and clinical improvement efforts, maintain a clean and safe working environment for self, staff, and patients, and maintain compliance with annual competencies.

Pay Range:SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.Shift Details• M-F 8-5
M-F 8-5Key Essential Functions and Accountabilities of the Job• Coordinate and deliver care that is safe, timely, effective, efficient, equitable, and patient-centered.
Coordinate and deliver care that is safe, timely, effective, efficient, equitable, and patient-centered.• Coordinate within and outside of the SEARHC health system to implement a consistent, effective, supportive system of care.
Coordinate within and outside of the SEARHC health system to implement a consistent, effective, supportive system of care.• Provide risk reduction counseling and health coaching utilizing Motivational Interviewing skills and techniques.
Provide risk reduction counseling and health coaching utilizing Motivational Interviewing skills and techniques.• Establish patient caseload in target communities.
Establish patient caseload in target communities.• Track and maintain case management data.
Track and maintain case management data.• Monitor patient progress and track outcomes using SEARHC standards of performance and care.
Monitor patient progress and track outcomes using SEARHC standards of performance and care.• Support and strengthen working relationships with community-based service providers in rural communities through a coordinated system of care. Promote regular communication and team relationships between community-based providers, clinic staff and case management staff on a local and regional level.
Support and strengthen working relationships with community-based service providers in rural communities through a coordinated system of care. Promote regular communication and team relationships between community-based providers, clinic staff and case management staff on a local and regional level.• Maintain working knowledge of existing community services and collaboratively seek to close gaps.
Maintain working knowledge of existing community services and collaboratively seek to close gaps.• Advocate for patient and patient caregivers at service-delivery level, empower patient decisionmaking and self-care, and address patient needs in a timely manner.
Advocate for patient and patient caregivers at service-delivery level, empower patient decisionmaking and self-care, and address patient needs in a timely manner.• Collaborate with the medical providers and interdisciplinary team members to establish plan of care to maximize patient healthcare outcomes. Coordinate care conferences and track patient referrals within SEARHC and outside facilities.
Collaborate with the medical providers and interdisciplinary team members to establish plan of care to maximize patient healthcare outcomes. Coordinate care conferences and track patient referrals within SEARHC and outside facilities.• Assess, educate, coach and document patient encounters, participate in departmental and clinical improvement efforts, maintain a clean and safe working environment for self, staff, and patients, and maintain compliance with annual competencies.
Assess, educate, coach and document patient encounters, participate in departmental and clinical improvement efforts, maintain a clean and safe working environment for self, staff, and patients, and maintain compliance with annual competencies.• Identify community resources, foster partnerships, and utilize resources effectively.
Identify community resources, foster partnerships, and utilize resources effectively.• Performs other duties as assigned, including special projects deemed necessary to provide comprehensive health services.
Performs other duties as assigned, including special projects deemed necessary to provide comprehensive health services.• Assist the Breast & Cervical Health team in achieving grant requirements and goals. Provide community outreach when necessary. Perform program enrollments, annual reenrollments, required follow-up visits, patient tracking, and data entry. Participate in annual Breast & Cervical Health Clinics & events.
Assist the Breast & Cervical Health team in achieving grant requirements and goals. Provide community outreach when necessary. Perform program enrollments, annual reenrollments, required follow-up visits, patient tracking, and data entry. Participate in annual Breast & Cervical Health Clinics & events.• Occasional travel is required.
Occasional travel is required.Education, Licensure, and Certification Required• Graduate of an accredited school of nursing RN
Graduate of an accredited school of nursing RN• Alaska licensure as a Registered Nurse
Alaska licensure as a Registered Nurse• Basic Life Support certification required within 45 days of hire
Basic Life Support certification required within 45 days of hire• Clinical Competency required within 3 months of hire and every 3 years thereafter
Clinical Competency required within 3 months of hire and every 3 years thereafterExperience Required• At least 1 year of general nursing experience, with at least 6 months employment as a clinical nurse at a SEARHC outpatient clinic OR
At least 1 year of general nursing experience, with at least 6 months employment as a clinical nurse at a SEARHC outpatient clinic OR• At least 2 years of general nursing experience with a minimum of 1 year in an ambulatory setting OR
At least 2 years of general nursing experience with a minimum of 1 year in an ambulatory setting OR• 1 year case management experience.
1 year case management experience.Knowledge of• The nursing process and the ability to apply this knowledge in the working environment.
The nursing process and the ability to apply this knowledge in the working environment.• Customer service principles.
Customer service principles.• Safety and infection control principles.
Safety and infection control principles.Skills in• Assessment, anticipation of needs, and data collection
Assessment, anticipation of needs, and data collection• Electronic health records programs and data tracking software
Electronic health records programs and data tracking software• The use of Excel spreadsheets and Outlook SharePoint and OneDrive
The use of Excel spreadsheets and Outlook SharePoint and OneDrive• Oral and written communications
Oral and written communications• Point-of-care testing experience a plus
Point-of-care testing experience a plusAbility to• Able to multi-task
Able to multi-task• Able to work autonomously
Able to work autonomously• Be self-motivated
Be self-motivated• Ability to reassess priorities throughout the work shift and adapt as necessary
Ability to reassess priorities throughout the work shift and adapt as necessary• Supervise others and assist with problem-solving
Supervise others and assist with problem-solvingRequired Certifications :If you like wild growth and working with happy, enthusiastic over-achievers, you''ll enjoy your career with us!

Registered Nurse Case Manager - Women''''s Health

Basic Life Support (BLS)

Case Management

Certified Case Manager (CCM)

Clinical Competency

Coaching

Community Providers

Community Relations

Community and Social Services

Conference Management

Customer Support/Service

Data Collection

Healthcare Providers

Infection Control

Interviewing Skills

Maintain Compliance

Medical Record System

Microsoft Outlook

Microsoft SharePoint

Nursing

Patient Care

Patient Follow-up

Presentation/Verbal Skills

Registered Nurse (RN)

Risk Management

Safety/Work Safety

Testing

Treatment Plan

Willing to Travel

OTHER

Customer Service focuses on programs to ensure positive experiences including: driving customer success outcomes to increase retention and expand revenue; working to ensure higher adoption and customer satisfaction; defining key operational metrics and establishes systems for tracking metrics that define service level expectations. Work with schools and teachers directly to reclaim computers; Process live inbound calls from auto dialer batch.

Job Description Customer Service focuses on programs to ensure positive experiences including: driving customer success outcomes to increase retention and expand revenue; working to ensure higher adoption and customer satisfaction; defining key operational metrics and establishes systems for tracking metrics that define service level expectations. High School diploma or GED, 0-1 year of related experience SUMMARY: The Reclamation Analyst serves as the primary point of contact for the daily coordination of logistics associated with student computer hardware reclamation processes. The Reclamation Analyst is part of the Customer Support Operation team in the Enrollment Center, a diverse and fast-paced environment that serves our customers throughout their journey with K12. This role assists in retrieving K12 Loaner technology for the purposes of refurbishment. The Reclamations Analyst will utilize technical skills in K12 systems and work collaboratively with other critical teams at K12. Business hours for the team are from 8:00AM -8:00PM Monday- Friday. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. <ul><li>Process all hardware reclamation label requests using the Customer Relationship Management (CRM) system and direct emails </li></ul><ul><li>Process assigned service requests using the CRM for status updates, fulfillment requests and tracking information </li></ul><ul><li>Provide daily reclamation and cancellation files to vendor; updates master files </li></ul><ul><li>Work with schools and teachers directly to reclaim computers; </li></ul><ul><li>Process live inbound calls from auto dialer batch </li></ul><ul><li>Make live outbound calls to recover hardware </li></ul><ul><li>Handle vendor canceled recoveries </li></ul><ul><li>Manage reclamation email inbox for all types of requests and escalations from schools, teachers, and families </li></ul> Supervisory Responsibilities: This position has no formal supervisory responsibilities. MINIMUM REQUIRED QUALIFICATIONS: <ul><li>High School diploma AND </li></ul><ul><li>One (1) year of experience in operations, administration or other relevant work OR </li></ul><ul><li>Equivalent combination of education and experience </li></ul> Certificates and Licenses: None required. System Requirements: <ul><li>Our work-from-home members are asked to have and maintain a High-speed internet connection. At a minimum of 25Mbps download speed and 5Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless, or dial-up services are not compatible. </li></ul><ul><li>Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider. </li></ul><ul><li>An ethernet connection is preferred. </li></ul> OTHER REQUIRED QUALIFICATIONS: <ul><li>Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc. </li></ul><ul><li>Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage. </li></ul><ul><li>Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency. </li></ul><ul><li>Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet) </li></ul><ul><li>Strong verbal and written communication skills </li></ul><ul><li>Consultative approach to customer service </li></ul><ul><li>Strong problem solving and analytical skills with a solutions-oriented approach </li></ul><ul><li>Ability to work independently and within a team-oriented environment </li></ul><ul><li>Resilient and contributes to fostering positive team morale </li></ul><ul><li>Ability to prioritize effectively and manage competing priorities to deliver and drive results </li></ul><ul><li>High level of quality and accountability for work product </li></ul><ul><li>Ability to maintain a professional home office without distraction during our hours of operation </li></ul><ul><li>Attend virtual training via webcam </li></ul><ul><li>Ability to travel 10% of the time (minimal if any e.g. team building event) </li></ul><ul><li>Ability to clear the required background check </li></ul> DESIRED QUALIFICATIONS: <ul><li>Salesforce Experience </li></ul><ul><li>Prior Stride/K12 Enrollment Center Experience </li></ul><ul><li>Previous customer service or sales experience with a proven record of achievement </li></ul><ul><li>Previous experience in a call</li></ul>

Stride, Inc.

Reclamations Analyst

Analysis Skills

Autodialers

Background Investigation

Broadband

Communication Skills

Computer Hardware

Customer Acquisition

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Service Operations

Direct Email

Email Management/Administration

High School Diploma

Logistics

Maintenance Services

Metrics

Microsoft Office

Microsoft PowerPoint

Physical Demands

Sales

Salesforce.com

Team Building

Typing

Voice Mail

Webcams

Work From Home

Writing Skills

Broadbean

Work with schools and teachers directly to reclaim computers; Process live inbound calls from auto dialer batch. The Reclamation Analyst is part of the Customer Support Operation team in the Enrollment Center, a diverse and fast-paced environment that serves our customers throughout their journey with K12.

Job Description SUMMARY: The Reclamation Analyst serves as the primary point of contact for the daily coordination of logistics associated with student computer hardware reclamation processes. The Reclamation Analyst is part of the Customer Support Operation team in the Enrollment Center, a diverse and fast-paced environment that serves our customers throughout their journey with K12. This role assists in retrieving K12 Loaner technology for the purposes of refurbishment. The Reclamations Analyst will utilize technical skills in K12 systems and work collaboratively with other critical teams at K12. Business hours for the team are from 8:00AM -8:00PM Monday- Friday. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. <ul><li>Process all hardware reclamation label requests using the Customer Relationship Management (CRM) system and direct emails </li></ul><ul><li>Process assigned service requests using the CRM for status updates, fulfillment requests and tracking information </li></ul><ul><li>Provide daily reclamation and cancellation files to vendor; updates master files </li></ul><ul><li>Work with schools and teachers directly to reclaim computers; </li></ul><ul><li>Process live inbound calls from auto dialer batch </li></ul><ul><li>Make live outbound calls to recover hardware </li></ul><ul><li>Handle vendor canceled recoveries </li></ul><ul><li>Manage reclamation email inbox for all types of requests and escalations from schools, teachers, and families </li></ul> Supervisory Responsibilities: This position has no formal supervisory responsibilities. MINIMUM REQUIRED QUALIFICATIONS: <ul><li>High School diploma AND </li></ul><ul><li>One (1) year of experience in operations, administration or other relevant work OR </li></ul><ul><li>Equivalent combination of education and experience </li></ul> Certificates and Licenses: None required. System Requirements: <ul><li>Our work-from-home members are asked to have and maintain a High-speed internet connection. At a minimum of 25Mbps download speed and 5Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless, or dial-up services are not compatible. </li></ul><ul><li>Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider. </li></ul><ul><li>An ethernet connection is preferred. </li></ul> OTHER REQUIRED QUALIFICATIONS: <ul><li>Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc. </li></ul><ul><li>Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage. </li></ul><ul><li>Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency. </li></ul><ul><li>Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet) </li></ul><ul><li>Strong verbal and written communication skills </li></ul><ul><li>Consultative approach to customer service </li></ul><ul><li>Strong problem solving and analytical skills with a solutions-oriented approach </li></ul><ul><li>Ability to work independently and within a team-oriented environment </li></ul><ul><li>Resilient and contributes to fostering positive team morale </li></ul><ul><li>Ability to prioritize effectively and manage competing priorities to deliver and drive results </li></ul><ul><li>High level of quality and accountability for work product </li></ul><ul><li>Ability to maintain a professional home office without distraction during our hours of operation </li></ul><ul><li>Attend virtual training via webcam </li></ul><ul><li>Ability to travel 10% of the time (minimal if any e.g. team building event) </li></ul><ul><li>Ability to clear the required background check </li></ul> DESIRED QUALIFICATIONS: <ul><li>Salesforce Experience </li></ul><ul><li>Prior Stride/K12 Enrollment Center Experience </li></ul><ul><li>Previous customer service or sales experience with a proven record of achievement </li></ul><ul><li>Previous experience in a call-center environment </li></ul><ul><li>Experience with Stride/K12 Systems such as Totalview Suite, SAMS, Calabrio, etc. </li></ul> WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with dis

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Quality and Accreditation Management Coordinator Southeast Alaska Regional Health Consortium

Registered Nurse Case Manager - Women''''s Health Southeast Alaska Regional Health Consortium

Reclamations Analyst Stride, Inc.

Reclamations Analyst (Contract) Stride, Inc.

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