In this high visibility, fast-paced environment, responsibilities include: answering the phone, providing superior customer service, greeting admissions guests, general college visitors and VIPs to the office, directing calls/visitors to appropriate offices for meetings, scheduling meetings for admissions and various offices, obtaining information from prospective students, assisting with daily campus visits, making sure all other aspects of campus visits are covered, and other duties as assigned. This position requires frequent directing of student employees, supporting daily visits, hosting daily and group visits, managing incoming call volume, checking voicemail, managing the front desk schedule, and maintaining the front desk policy and procedures documents through regular evaluation and updates.