FULL_TIME

FEED

YEAR

The Gift Processing Manager ensures the proper and timely capture of gift and constituent data in the department's approved CRM database; creates proper written receipts and acknowledgements to donors based on gift type; ensures accurate constituent and gift data in the CRM; and produces reports needed for Ferrum College's Business Office, departments and programs across campus for which gifts are designated, and for members of leadership. This position has a direct responsibility for ensuring gift data integrity in the database, ensuring that data is entered and managed with accuracy, completeness, timeliness, consistency, and validity.

<div style="font-size:12px">The Gift Processing Manager is a critical role within Institutional Advancement and has the responsibility of supporting fundraising efforts by accurately processing, entering, receipting, tracking, and reporting all charitable gifts made to Ferrum College according to policies, standards, timeline requirements, guidelines, and regulations. This position has a critical role in ensuring that donors have a quality experience when making a financial donation to Ferrum College. The position works in direct partnership and collaboration with members of the team focused on donor stewardship recognition.  The Gift Processing Manager ensures the proper and timely capture of gift and constituent data in the department's approved CRM database; creates proper written receipts and acknowledgements to donors based on gift type; ensures accurate constituent and gift data in the CRM; and produces reports needed for Ferrum College's Business Office, departments and programs across campus for which gifts are designated, and for members of leadership.  This position coordinates and sends communications to constituents related to gifts and events as needed. This position has a direct responsibility for ensuring gift data integrity in the database, ensuring that data is entered and managed with accuracy, completeness, timeliness, consistency, and validity. This position will collaborate and work closely with other members of Institutional Advancement and the other college offices to ensure the accurate processing and designation of gifts and communications. This position will also provide guidance and assistance to others who have a responsibility for data entry and management within the CRM database. </div><ul><li style="font-size:12px">Performs timely and accurate data entry of gifts, as well as donor and fund information, into the CRM database for all gifts made to the college. </li><li style="font-size:12px">Produces proper written receipts and acknowledgements for donors for all charitable gifts and tributes. </li><li style="font-size:12px">Produces reports on all gifts on a regular basis for the Business Office, departments and programs that are recipients of the gifts, and to leadership. </li><li style="font-size:12px">Manages and files all necessary and available documentation for gift, fund, and constituent archives, as well as attaches documentation to records in the database. </li><li style="font-size:12px">Ensures that gift and data policies, standards, guidelines, regulations, and requirements are met. </li><li style="font-size:12px">Ensures the accuracy, timelines, and completeness, consistency, and validity of all gift records and data entered and processed. </li><li style="font-size:12px">Produces written receipts and acknowledgments for donors with accuracy, quality, and timeliness. </li><li style="font-size:12px">Researches and resolves any discrepancies in gift and constituent records. </li><li style="font-size:12px">Coordinates and sends communications to constituents related to gifts, as needed. </li><li style="font-size:12px">Responds to inquiries from constituents regarding gifts. </li><li style="font-size:12px">Performs research, as needed and requested, on past gifts. </li><li style="font-size:12px">Collaborates closely with the Business Office and other college offices to ensure the accurate designations and processing of gifts. </li><li style="font-size:12px">Provides guidance and assistance to others who have a responsibility for data entry and management within the CRM database. </li><li style="font-size:12px">Provides the Vice President of Institutional Advancement with reports and data requested and needed. </li><li style="font-size:12px">Ensures working knowledge of Raiser's Edge. </li><li style="font-size:12px">Maintains confidentiality of constituent and gift information. </li><li style="font-size:12px">Creates and updates gift processing policy and procedures documentation. </li><li style="font-size:12px">Contributes to, support, and abides by office policies and procedures, as well as industry, regulatory, and legal requirements. </li><li style="font-size:12px">Contributes to projects such as workflow improvements, technology solutions, and operational enhancement. </li><li style="font-size:12px">Maintains filing and records management systems gifts, funds, and donor records. </li><li style="font-size:12px">Performs other related duties as assigned. </li></ul><div style="font-size:12px"> Additional Responsibilities: This role may include other duties as assigned to support the overall operations and mission of the college. Flexibility and adaptability are essential, as responsibilities may evolve based on institutional needs.  Work Autonomy: This position is classified as exempt under the Fair Labor Standards Act (FLSA) and requires the ability to perform duties independently, exercise sound judgement, and manage responsibilities with minimal supervision while meeting organizational goals and expectations.  Supervision Given: Possible student employees.  Minimum Qualifications: </div><ul><li style="font-size:12px">Strong competency in Google Sheets or Microsoft Excel.</li><li style="font-size:12px">Data Entry experience.</li><li style="font-size:12px">Understanding of CRMs' purpose and general capabilities.</li><li style="font-size:12px">Highly developed analytical skills.</li><li style="font-size:12px">Ability to work independently in a deadline-driven environment.</li><li style="font-size:12px">Excellent organizational skills and work habits.</li><li style="font-size:12px">Exceptional attention to detail and accuracy.</li><li style="font-size:12px">Excellent written communication skills.</li><li style="font-size:12px">Proven project management skills, including the ability to manage multiple projects simultaneously and meet deadlines. </li><li style="font-size:12px">Strong interpersonal skills to collaborate effectively with diverse stakeholders. </li><li style="font-size:12px">High level of professionalism, integrity, and attention to detail. </li><li style="font-size:12px">Ability to adapt to changing priorities and work under pressure. </li><li style="font-size:12px">Ability to work evenings and some weekends on occasion.</li><li style="font-size:12px">Ability to travel independently as needed. </li></ul><div style="font-size:12px"> Preferred Qualifications:</div><ul><li style="font-size:12px">Bachelor's Degree</li><li style="font-size:12px">Gift Processing Experience</li><li style="font-size:12px">Higher Education Experience</li><li style="font-size:12px">Competency with a variety of computer software</li><li style="font-size:12px">Experience with Raiser's Edge</li><li style="font-size:12px">Knowledge of federal and state regulations and compliance requirements for charitable giving. </li></ul>Powered by JazzHR

Ferrum College

Gift Processing Manager

Analysis Skills

Communication Skills

Computer Software

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Data Entry

Data Management

Data Quality

Detail Oriented

Documentation

Donor Relations

Federal Laws and Regulations

Fundraising

Gift Management

Higher Education

Interpersonal Skills

Leadership

Microsoft Excel

Multitasking

Organizational Skills

People Management

Project/Program Management

Record Keeping

Records Management

Regulations

Regulatory Compliance

Regulatory Requirements

Reporting Skills

State Laws and Regulations

Stewardship

Team Player

Time Management

University/School Policies

Willing to Travel

Writing Skills

partner JazzHR

UNKNOWN

ADAPTED_NOW

Responsible for performing an array of secretarial duties to include but not be limited to providing secretarial support to Adult Case Management, Child and Adolescent, and/or Early Childhood Services; scanning documents; typing correspondence and reports; sending, receiving, and forwarding faxes; scheduling appointments as needed. Fingerprints, State and FBI criminal record reports, drug test, and favorable central registry (CANIS) report will be required upon request.

HOUR

Senior Secretary - Contract (3386)  (Contract) Location: Danville, VA 24540 Type: Developmental Services Division Degree: High School Diploma/GED RESPONSIBILITIES Responsible for performing an array of secretarial duties to include but not be limited to providing secretarial support to Adult Case Management, Child and Adolescent, and/or Early Childhood Services; scanning documents; typing correspondence and reports; sending, receiving, and forwarding faxes; scheduling appointments as needed. Responsible for data entry and maintaining records on computer. Serve as receptionist as needed. May function without direct oversight in accordance with standard operating procedures.REQUIREMENTS Minimum Requirements M1:High school diploma or equivalent M2:Minimum of two years of experience working in an office environment M3:Experience with Microsoft OfficeFingerprints, State and FBI criminal record reports, drug test, and favorable central registry (CANIS) report will be required upon request. Our Agency maintains a drug-free workplace.HOURLY RATE RANGE $16.87 - $29.52 **PLEASE INCLUDE RESUME WHEN APPLYING**<div style="height:20px"></div>

Danville-Pittsylvania Community Services

Senior Secretary - Contract (3386)

DanvillePCS

The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing outstanding service and support for all inquiries related to fuel deliveries, (Propane and Natural Gas), and HVAC service appointments, billing, and general account management. This role involves handling inbound and outbound calls, resolving customer concerns, processing orders, and collaborating with field service and delivery teams to ensure customer satisfaction.

Position Purpose: The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing outstanding service and support for all inquiries related to fuel deliveries, (Propane and Natural Gas), and HVAC service appointments, billing, and general account management. This role involves handling inbound and outbound calls, resolving customer concerns, processing orders, and collaborating with field service and delivery teams to ensure customer satisfaction. The CSR contributes to the company’s commitment to safety, reliability, and customer care within the fuel and HVAC service industry.Typical Job Duties:<ol style="margin-top:0in"><li class="MsoNormal">Answer incoming customer calls, emails, and inquiries in a prompt, courteous, and professional manner.</li><li class="MsoNormal">Schedule fuel deliveries, HVAC service appointments, and maintenance calls in coordination with the dispatch and service teams.</li><li class="MsoNormal">Process customer orders, service requests, payments, and account updates using company software.</li><li class="MsoNormal">Address and resolve customer concerns, complaints, or service issues by investigating problems and providing timely, appropriate solutions.</li><li class="MsoNormal">Communicate service delays, safety advisories, and delivery requirements clearly to customers.</li><li class="MsoNormal">Educate customers on propane safety, equipment maintenance, and available service plans.</li><li class="MsoNormal">Maintain accurate and detailed customer records in the company’s database system.</li><li class="MsoNormal">Assist in outbound call campaigns for service reminders, customer satisfaction surveys, and promotional initiatives.</li><li class="MsoNormal">Collaborate with delivery drivers, service technicians, and management to ensure smooth coordination of services and efficient problem resolution.</li><li class="MsoNormal">Support office administrative tasks, including filing, data entry, and report generation as needed.</li><li class="MsoNormal"> Fill propane cylinders (100 lbs. or smaller)</li><li class="MsoNormal">Sales of propane equipment, such as gas logs and water heaters. Able to answer customer questions about equipment and maintain a current knowledge of equipment types and changes in the industry.</li></ol>Physical Requirements: Sitting for extended periods. Occasional standing, walking, and lifting of office materials/ propane cylinders up to 50 pounds.Working Conditions: Primarily indoors in an office environment. May involve occasional extended hours during peak heating or cooling seasons or emergency situations.Equipment and Machines Used: Computers, telephones, multi-line phone systems, printers, office software, customer management software, and propane cylinder fill pump, (training provided).Reporting Relationships: The Customer Service Representative reports directly to the Division Manager  and or Customer Service Supervisor. This position does not typically supervise other staff.Qualifications:<ul style="margin-top:0in"><li class="MsoNormal">Education: High school diploma or equivalent required. Associate’s degree or related coursework preferred.</li><li class="MsoNormal">Related Experience: A minimum of 2 years of customer service experience, preferably in the propane, HVAC, energy, or utility industries.</li></ul>Job Knowledge/Skills Required:<ol style="margin-top:0in"><li class="MsoNormal">Strong customer service and interpersonal communication skills.</li><li class="MsoNormal">Proficiency in handling multi-line phone systems and customer management software.</li><li class="MsoNormal">Ability to remain calm, professional, and empathetic during challenging customer interactions.</li><li class="MsoNormal">Strong organizational and time management abilities.</li><li class="MsoNormal">Basic knowledge of propane delivery and HVAC service processes preferred.</li><li class="MsoNormal">Ability to manage multiple tasks while maintaining attention to detail.</li><li class="MsoNormal">Problem-solving skills and the ability to resolve issues promptly and effectively.</li><li class="MsoNormal">Competency in using office software, including word processing, spreadsheets, and email.</li><li class="MsoNormal">Familiarity with safety protocols and emergency response procedures in a propane/HVAC context is a plus.</li><li class="MsoNormal">Strong teamwork and collaboration skills.</li><li class="MsoNormal">Familiarity with how to operate propane equipment is a plus.</li></ol>

Hall Oil & Propane Inc

Customer Service Representative (CSR - Clemmons)

Administrative Skills

Billing

Campaigns

Customer Relations

Customer Satisfaction

Customer Service Management

Customer Support/Service

Customer Training

Database Technology

Delivery Driving

Emergency Procedures

Emergency Response

Energy & Utilities

Equipment Maintenance/Repair

HVAC

Maintenance - HVAC

Maintenance Services

Market Surveys

Natural Gas

On Site Support

Order Processing

Physical Demands

Printers

Problem Solving Skills

Promotional Programs

Pumps

Resolve Customer Issues

Safety/Work Safety

Sales

Sales Management

Software Administration

Spreadsheets

Systems Administration/Management

Telephone Skills

Word Processing

Proliant

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Gift Processing ManagerFerrum College

Senior Secretary - Contract (3386)Danville-Pittsylvania Community Services

Customer Service Representative (CSR - Clemmons)Hall Oil & Propane Inc

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