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Benefits: Our full-time associates are eligible for a range of benefits including: Medical, dental, vision, gym membership reimbursement, and Vitality® Wellness Rewards Paid Time Off and Extended Illness Benefits Tuition reimbursement Employee Assistance Program Service Awards Candidate Referral Rewards Associate Discounts . Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best.

<h5>Call Center Specialist - Tier I </h5>As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility servicesimpacting our local and broader communities. Is it time to elevate your customer-service career? If you are positive and enthusiastic about providing a first-class customer experience and committed to serving the community, then we are interested in getting to know you! At Irby, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We're looking for a highly skilled call center specialist to join our collaborative team, managing a high volume of inbound and outbound calls Tuesday – Saturday, 9:00pm – 6:00am. The ideal candidate is an adaptive learner who can utilize scripts and talking points while applying them to identifying the problem and providing a solution. He or she will be handling a variety of important supportive tasks, providing answers, insights, instructions, and purchasing assistance. As the voice of our company, the call center specialist must possess excellent communication and interpersonal skills, and enthusiasm for helping clients and driving satisfaction. What you'll do: <ul><li>Inbound and outbound calls to clients to learn about and address their needs and other issues with products or services </li><li>Respond efficiently and accurately to callers while providing solutions and ensuring clients feel supported and valued </li><li>Build relationships with clients and other call center team members based on trust and reliability </li><li>Meet or exceed call center metrics while providing excellent, consistent customer service </li><li>Utilize software, databases, scripts, and tools appropriately while taking detailed call notes and running call reports as necessary </li><li>Obtain in-depth knowledge of the department's and/or company's products and services </li></ul>What you need: <ul><li>High School Diploma or equivalent with 1-3 years' experience in a call center environment </li><li>Exceptional customer service which includes active listening, ability to de-escalate calls, and excellent verbal and written communication skills </li><li>Proficiency with computers, especially CRM software, and strong data entry and typing skills </li><li>Efficient time management and decision-making skills </li><li>Ability to collaborate with a team in a close, fast-paced environment </li><li>Proven troubleshooting skills </li></ul>Why join our Irby Team? Our leadership cares about – and invests in – YOU. Our people are responsible for our success and have been since our founding in 1926. Now one of the three largest electrical utility distribution companies in the United States, Irby Utilities has eclipsed $3 Billion in annual sales with over 1,000 employees in our 45 nation-wide branch locations. We are thrilled to keep growing with our team of enthusiastic professionals. Development: Associates who began positions like in like call center representatives have grown into other areas of the business such as leadership, operations, and account management. Earning Potential: You can expect to earn a competitive, reliable wage in a place where top performance is incentivized through a variety of goal-oriented programs. Benefits: Our full-time associates are eligible for a range of benefits including: Medical, dental, vision, gym membership reimbursement, and Vitality® Wellness Rewards Paid Time Off and Extended Illness Benefits Tuition reimbursement Employee Assistance Program Service Awards Candidate Referral Rewards Associate Discounts Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities. Our Competitive Benefits: 401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance. Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more. Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

Sonepar Group

Call Center Specialist - Tier I

Alternative Energy

Broadband

Call Centers

Communication Skills

Computer Skills

Customer Experience

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Support/Service

Data Analysis

Data Entry

Electrical Utility

Energy Performance Certificate (EPC)

High School Diploma

Identify Issues

Interpersonal Skills

Leadership

Metrics

Operational Support

Operations Management

Presentation/Verbal Skills

Purchasing/Procurement

Sales

Sales Management

Sales Support

Scripting (Scripting Languages)

Team Player

Time Management

Typing

Writing Skills

IRecruitee

Your main duties will include handling patient registration, scheduling appointments, coordinating with healthcare professionals, managing medical records, and maintaining a pleasant and welcoming environment for patients and their families. In this role, you will be responsible for providing administrative support to our pediatric outpatient clinic and ensuring smooth day-to-day operations.

Overview: We are seeking an organized and detail-oriented individual to join our team as a Pediatric Outpatient Administrative Assistant. In this role, you will be responsible for providing administrative support to our pediatric outpatient clinic and ensuring smooth day-to-day operations. Your main duties will include handling patient registration, scheduling appointments, coordinating with healthcare professionals, managing medical records, and maintaining a pleasant and welcoming environment for patients and their families.Responsibilities: <ol><li>Greet and welcome patients and families in a professional and friendly manner.</li><li>Perform patient registration and collect necessary demographic and insurance information accurately.</li><li>Schedule appointments, follow-up visits, and tests, ensuring optimal utilization of clinic resources.</li><li>Coordinate patient flow by effectively managing appointment schedules and ensuring minimal wait times.</li><li>Answer phones, respond to inquiries, and provide information as required.</li><li>Maintain and update patient records, ensuring accuracy and confidentiality in accordance with healthcare regulations.</li><li>Handle billing and payment processes, including verifying insurance coverage, collecting copayments.</li><li>Prepare patient charts, charts requisitions, and other relevant documents as required.</li><li>Assist in ordering and maintaining clinic supplies, ensuring adequate stock levels at all times.</li><li>Adhere to established policies and procedures, maintaining compliance with relevant regulations and quality standards.</li><li>Assist with other administrative tasks as assigned, supporting the overall functioning of the pediatric outpatient clinic.</li></ol>Requirements: 1. High school diploma or equivalent qualification; associate's or bachelor's degree is a plus. 2. Proven work experience as an administrative assistant or in a similar role, preferably in a pediatric healthcare setting. 3. Excellent organizational and multitasking skills. 4. Strong attention to detail with the ability to maintain accurate records. 5. Exceptional interpersonal and communication skills, both verbal and written. 6. Ability to work effectively in a fast-paced environment, handling multiple priorities and urgent tasks. 7. Compassionate, empathetic, and patient-centered approach. 8. Ability to maintain confidentiality and demonstrate professionalism at all times.

Typing Jobs in Paragould, AR

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Call Center Specialist - Tier I Sonepar Group

Pediatric Outpatient Administrative Assistant Cynergy Rehab Group/Arkids Pediatric Day Centers

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