Bridgewater, NJ19 days ago
Duties & Responsibilities Process Customer Orders Answer inbound calls from customers related to orders (approximately 25-35/day) Respond to and compose emails from customers related to orders Manually enter orders into the system Release orders for delivery Provide EDI maintenance (including sku management) Resolve price holds Add/Cancel/Update items on orders Review/process order discrepancies (including credits and returns) Adhere to internal controls and requirements Process orders in a timely fashion without error Communicate with Customers (internal and external) Accept orders from customers via phone or email Communicate changes/updates to orders Provide updates to customers on shipping status, open orders, and product arrival Create spreadsheets with order information, shipping performance, fill rate Provide help with special requests as needed Partner with business units to understand the needs of the customer Customer Compliance Requirements Maintain knowledge of customer compliance requirements Understand shipping, labeling, and document requirements Disseminate critical compliance components to National Operations, Technical Solutions, Sales, Transportation and IT Experience & Qualifications Education High School Diploma or G.E.D. Experience with high-volume data entry Languages Spanish Preferred Software / Technical Skills Intermediate proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) Proficient typing and data entry Ability to navigate websites, search engines, and online resources SAP or related order entry modules Preferred Other Skills, Knowledge & Abilities Excellent customer service skills Ability to multitask and work in a fast-paced environment Strong verbal and written communication skills Strong attention to detail and follow-up Highly motivated self-starter with strong critical thinking skills Additional Details for This Role Hybrid Schedule: This role will be a hybrid role.