Knowledge of: Office practices and procedures, including filing systems, financial record keeping, reference sources and preparation of correspondence and reports; English vocabulary, grammar, spelling, punctuation and style/format; Customer services principles, including the handling of irate and distressed people; Computer applications, such as word processing, spreadsheet and/or database; Basic mathematics to perform simple calculations and statistical reports; Telephone procedures and etiquette. Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities: Experience Note: The knowledge and abilities required to perform this function are normally acquired through training and experience equivalent to the possession of a high school diploma and 2 years work experience performing a wide variety of clerical duties, or one (1) year work experience equivalent to that of a Santa Clara County Office Specialist II.