Oversee key servicing activities, including member service and support, payment processing, payoffs, escrow administration, insurance tracking, and timely resolution of member issues and complaints, post-closing trailing recorded documents, verification of mortgage lien, payoff quotes and payoff processing, lien reconveyance, and MERS deactivation. Responsible for leading and developing staff, overseeing servicing functions, resolving complex operational issues, supporting audits and compliance requirements, and driving process improvements that enhance performance and align with organizational goals and member expectations.