Duties and Responsibilities: Guest Engagement and Hospitality Engage with cafe guests to create a culture of hospitality Understand the entire food and beverage menu to provide suggestions to guests and answer any questions they may have Effectively manage and solve guest recovery situations when they occur Operational Efficiency Ensure cleanliness and organization throughout the entire cafe Efficiently complete all tasks and prep as assigned by Team Lead and/or Student Cafe Executive Officer (SCEO) Self-Leadership Demonstrate open communication, self-awareness, and the ability to take initiative to improve cafe operations and atmosphere Collaborate with a diverse team in a fast-paced service environment to live Saxbys Mission and Core Values Punctuality--arrive in your Saxbys uniform on time and prepared to work Qualifications Exceptional communication skills Previous hospitality experience preferred, but not required Previous food and beverage experience preferred, but not required Ability to remember and recall details of a complex menu and operations Physical Requirements Able to stand, walk, and smile for extended periods Able to stoop and kneel Push, pull, lift or carry up to 35 lbs Ascend or descend ladders, stairs, ramps All team members will support, exhibit, and promote Saxbys' Mission Statement - Make Life Better - and Core Values in all daily activities. Philadelphia, PA Drexel University 34th & Lancaster, LeBow & Health Science Building - Cafe Team Member (Part Time) Starting pay is $13/hr This application is for our Drexel cafe locations in Philadelphia, PA only.