Run stuck order patient outreach - contact patients whose orders are held for bad addresses, incomplete addresses, or other missing information by phone, SMS, and patient portal message, collect the corrected details, and pass them to the pharmacy so the order can ship. Respond to inbound contacts across every channel - phone, live chat, email, SMS, and in-app/patient portal messaging - across all five verticals, meeting channel-specific SLAs (real-time for phone and chat; asynchronous windows for email and SMS).