Supervisor, Contact Center - Sales Oncourse Home SolutionsSupervisor, Contact Center - SalesNaperville, IllinoisBuilds Effective Teams : Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Developing Direct Reports : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
Customer Support (Two Years Call Center Exp. Strongly Preferred) Lyric NationalCustomer Support (Two Years Call Center Exp. Strongly Preferred)Lincolnwood, ILFull timeCore Responsibilities:Patient Care Ownership: Own the end-to-end follow-up on patient care tasks - see every request through to resolution, not just to hand-offMulti-Stakeholder Relationships: Be the trusted voice residents, facility staff, and providers know they can count on, built through consistent, reliable follow-throughIssue Resolution: Triage and resolve service concerns with urgency, keeping every party in the loop with clear, real-time updatesInternal Collaboration: Partner across Lyric National teams to coordinate solutions, escalate the tough ones, and deliver a seamless experience end to end Job Description: Key Responsibilities:Multi-Channel Inbound Support: Handle inbound calls and inquiries professionally and with urgency, serving as the first line of support for residents, facility staff, providers, and internal partnersSystems & Compliance Expertise: Maintain accurate records and document all interactions in CRM systems, ensuring activities adhere to strict regulatory timelines and HIPAA requirementsCross-Team Coordination: Work closely with internal partners across billing, operations, and sales to resolve escalated issues and ensure a high-quality service experience for every clientOperational Excellence: Identify and communicate process bottlenecks to improve response times and service quality across the call center environment Job Requirements:Education: High school diploma or equivalentExperience: 2+ years of experience in a healthcare call center, long-term care (LTC), skilled nursing, or senior care environmentTechnical Skills: Experience navigating CRM tools such as Salesforce; comfortable with multi-line phone systems and call center platformsRequired Skills: Sharp organizational skills, the ability to juggle multiple active cases without dropping the ball, and a proven record of delivering great customer experiencesCommunication: Exceptional verbal and written communication skills with the ability to handle sensitive healthcare conversations across diverse stakeholders with empathy, clarity, and accuracyIn-Office Requirement: This position is a 100% on-site position located in Lincolnwood, IL Preferred Qualifications:Education: Associate or Bachelor's degreeExperience: 3+ years of experience in a healthcare call center, long-term care (LTC), skilled nursing, or senior care environmentTechnical Skills: Proficiency in Microsoft 365 (i.e. Sharepoint, Microsoft Teams, Microsoft Office Planner. We're looking for a proactive problem-solver who can navigate complex customer service needs with empathy, professionalism, and precision - and who takes pride in knowing their work directly improves the quality of care our residents receive.
Bilingual Medical Call Center Representative Chicago Eye ConsultantsBilingual Medical Call Center RepresentativeStickney, IL$19–$21 / hourChicago Eye Consultants is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every subspecialty of ophthalmology. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services.
RN On-Call Discovery Behavioral HealthRN On-CallGlenview, IL$37–$48 / hourMeets with each potential admission to complete a face-to-face evaluation, ensuring medical appropriateness for admission and collaborating with medical/psychiatric providers to obtain admission orders. Position Summary: The Registered Nurse (RN) is a vital member of a dynamic, multidisciplinary team, delivering compassionate, evidence-based care in alignment with the Discovery Behavioral Health Clinical Model.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAChicago, IL$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
NewContact Center Customer & Sales Representative Oncourse Home SolutionsContact Center Customer & Sales RepresentativeNaperville, IllinoisOncourse Home Solutions (also known as American Water Resources) helps more than 2 million homeowners protect critical home systems, including water, sewer, HVAC, electrical, and appliances. Hit daily, weekly, and monthly sales targets while delivering excellent customer service.
Call Center/Patient Service Representative TCA Health IncCall Center/Patient Service RepresentativeChicago, IL$17.50–$20 / hourTCA Health, a Federally Qualified Health Center located on Chicago''s far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland''s underserved communities for over 50 years! You'll be the first point of contact for patients, answering calls, scheduling appointments, verifying insurance, and supporting access to care with empathy and efficiency.
Business Development Center (BDC) Internet Sales Representative Phillips Chevrolet of LansingBusiness Development Center (BDC) Internet Sales RepresentativeLansing, IllinoisAs the automotive industry continues to evolve with cutting-edge technology and innovation, we are seeking an enthusiastic, customer-focused professional to join our Business Development Center (BDC) team. Assist with vehicle acquisition efforts by responding to leads from sources such as Kelley Blue Book, Facebook Marketplace, Craigslist, and other online platforms.
Call Center Senior Representative NTT DATA Group CorpCall Center Senior RepresentativeChicago, ILRemote$31,900–$52,125 / yearNTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. Must remain fully engaged in the role by staying current on all project and team communications, regularly reviewing email and internal updates, and communicating clearly and effectively with all project stakeholders.
Data Center Technician - Evening Netrality Data CentersData Center Technician - EveningChicago, ILWith eighteen premier data centers located in six metropolitan markets, Netrality continues to acquire strategic network interconnection data centers and develop Meet Me Rooms (MMRs) and wholesale data center space within those properties to offer the highest quality and most robust direct network interconnections in the market. Monitor and assist Customer Support requests through use of a Web-based ticketing system where customers have access to services including access requests, Remote Hand troubleshooting, processing orders, delivery logistics, and general support.
Small Business Connect Specialist (Call Center Business Banker) Naperville IL U.S. BancorpSmall Business Connect Specialist (Call Center Business Banker) Naperville ILNaperville, IL$29.23–$38.94 / hourThe Specialist actively collaborates with branch partners, and internal business lines to generate referral opportunities and refers clients to Business Banking or other U.S. Bancorp partners as additional needs are identified. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Engagement Center Rep/Scheduler 219 Health NetworkEngagement Center Rep/SchedulerMunster, INOur comprehensive benefits program includes, but is not limited to: Medical, dental and vision coverage Wellness program, including free screenings Healthcare and Dependent Care Spending Accounts (HSA) Retirement savings plan Life insurance Disability income protection Employee Assistance Program (EAP) Fitness center discount program Tuition assistance and career development Paid Time Off (PTO) Reward and recognition programs Join our team of healthcare professionals at Powers Health. Full-time with Benefits Job Description: Answers incoming calls from patients and conducts outbound calls to patients with open medical orders toschedule basic test or procedure appointments.
Call Center Representative Aglow Sports KonsultCall Center RepresentativeChicago, IllinoisAs part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
General Manager Chicago Sales Center Overhead Door CorporationGeneral Manager Chicago Sales CenterItasca, ILPerform all duties, functions, procedures necessary to ensure the financial and operational success of the facility including, but not limited to, shipping, receiving, deliveries, paper flow, product procurement, inventory control and organization, administrative and clerical, customer service and satisfaction per customer needs. Excellent written and verbal communication skills, self-motivated, self-starter, sense of urgency, personable, extroverted personality and well organized.
Call Center Agent AmpliFI Loyalty Solutions LLCCall Center AgentNaperville, ILAn employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers.
NewClaims Call Center Specialist First Chicago Insurance CompanyClaims Call Center SpecialistIL$16–$22 / hourWhether you bring prior insurance experience or a strong customer service background, Warrior Insurance Network (WIN) offers the training, development, and career growth opportunities needed to build a successful future in claims and insurance operations. Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks.
Call Center Agent Bilingual AmpliFI Loyalty Solutions LLCCall Center Agent BilingualNaperville, ILAn employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers.
Restaurant Call Center Supervisor Paisans PizzeriaRestaurant Call Center SupervisorBerwyn, IllinoisIf you are a self-starter with a passion for customer service and experience managing a call center team, we encourage you to apply for this exciting opportunity. We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team.
Retirement & Wealth - Call Center Agent Remote Millennium Trust Company, LLCRetirement & Wealth - Call Center Agent RemoteOak Brook, ILRemoteThe position is responsible for direct verbal and written communications with Automatic Rollover/Direct Rollover/Non-Retirement Accountholders, Plan Sponsors, Record-Keepers, and Third-Party Administrators in the Individual Investor Services Savers Department. The role also assumes the primary responsibility of interacting with all the necessary internal departments to resolve client requests or answer any inquiries related to their account activity and investments.
Call Center Representative (Hybrid) Erie Family Health CenterCall Center Representative (Hybrid)Chicago, ILAnswer all incoming telephone inquiries related to daily appointment scheduling, provider and clinic staff availability, Erie services, and general patient information - including medical, dental, and triage services. Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients.