p>Skills: • Basic computer skills including familiarity with electronic medical records, Microsoft Office, and Outlook, and use computer-based scheduling to record and maintain demographic scheduling and related information • Must be able to read and write English and possesses verbal and written communication skills to understand and interpret instructions • Superior customer service skills with experience to handle escalated issues • Demonstrates effective professional and positive communication and interpersonal skills with patients, families, and urgent care staff on the phone and in person • Knowledge of medical billing systems, medical coding, and third-party payer requirements as well as the ability to process financial transactions • Knowledge of office and laboratory procedures • Accurately read and write medical terminology • Strong aptitude for detail with excellent critical thinking, multitasking, problem-solving, and organizational skills • Work in a high-pressure environment independently or as part of a team with minimal supervision. The UCCC also supports the physicians in a fast-paced environment to treat various types of ailments while also supporting the medical techs with a team approach to clinical flow and appropriate duties.