UI/UX & Customer Experience (CX) Expert NuAxis InnovationsUI/UX & Customer Experience (CX) ExpertWashington DC, DCThe UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field.
Front-End Developer NuAxis InnovationsFront-End DeveloperWashington DC, DCThis role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, UX/UI Designers, Solution Architects, Back-End Developers, and QA Engineers to deliver secure, scalable, and intuitive user interfaces that meet business, technical, and accessibility requirements. · Participate in Agile development activities including backlog refinement, sprint planning, code reviews, sprint demonstrations, and continuous integration.
User Interface User Experience (UI/UX) Jasint Consulting And Technologies, LlcUser Interface User Experience (UI/UX)Alexandria, VAKey responsibilities include, but not limited to: creating, managing, industry-professional-grade documents, including assisting with CI and HUMINT FRDs, training guides, graphic designs, slides, slick sheets, wireframes, system diagrams, mockups, prototypes, images, logos, video clips, templates, Planning, preparing, and facilitating Working Groups (WGs) and user acceptance testing (UAT). Minimum Requirements: Education/Experience: A Bachelor or Master's degree with 3 years of relevant subject matter experience, or, specialized training and 5-7 years' subject matter experience, or, equivalent intelligence/academic experience.
User Interface User Experience (UI/UX) JASINTUser Interface User Experience (UI/UX)Alexandria, VAKey responsibilities include, but not limited to: creating, managing, industry-professional-grade documents, including assisting with CI and HUMINT FRDs, training guides, graphic designs, slides, slick sheets, wireframes, system diagrams, mockups, prototypes, images, logos, video clips, templates, Planning, preparing, and facilitating Working Groups (WGs) and user acceptance testing (UAT). JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify, please visit dhs.gov/e-verify.
NewUser Experience Designer 2 T-Rex Solutions LLCUser Experience Designer 2Annapolis Junction, MD$120,000–$160,000 / yearLeading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems. Working knowledge of both qualitative discovery methods (usability testing, contextual inquiry) and quantitative data collection methods (surveys, analytics review, A/B testing, card sorting, tree testing, session observation).
User Experience Designer WOOD Federal SolutionsUser Experience DesignerFt. Meade, MD$100,000–$175,000 / yearThis role is suited for a senior UX professional who can lead design efforts across the project lifecycle and collaborate closely with technical teams and stakeholders to deliver intuitive, effective user experiences for complex systems. Bachelor’s degree in Computer Science or a related discipline from an accredited college or university Four (4) additional years of relevant UX design experience on comparable projects may be substituted in lieu of a degree.
NewUser Experience Designer 2 Lentech Inc.User Experience Designer 2Annapolis Junction, MDFull timeResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking-up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Leading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
NewUser Experience Designer 2 LentechUser Experience Designer 2Annapolis Junction, MarylandResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking-up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Leading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
User Experience Designer, Level 2 AvaloreUser Experience Designer, Level 2Annapolis Junction, MarylandResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking-up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Leading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
Adjunct Faculty, User Experience (UX) Design Maryland Institute College of ArtAdjunct Faculty, User Experience (UX) DesignBaltimore, MarylandPhysical Demands: While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Program Description: The purpose of the Bachelor’s of Design in User Experience (UX) Design degree is to equip individuals with the technical art and design skills to become UX designers while also preparing them to engage with UX design as a professional practice.
Senior‑Level User Experience Designer (JavaScript) IDS InternationalSenior‑Level User Experience Designer (JavaScript)Annapolis Junction, MDFull timeCombining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS is seeking a Senior‑Level User Experience (UX) Designer to support the Analysis and Mitigation mission through UX design and front‑end development for Agentic Knowledge Management Systems.
Senior‑Level User Experience Designer (JavaScript) ProObject IncSenior‑Level User Experience Designer (JavaScript)MD$145,000–$165,000 / yearIDS is seeking a Senior‑Level User Experience (UX) Designer to support the Analysis and Mitigation mission through UX design and front‑end development for Agentic Knowledge Management Systems. To apply for this role, please apply here: https://idsinternational.applytojob.com/apply/mjbMqlu9xh/SeniorLevel-User-Experience-Designer-JavaScript .
Senior User Experience Designer (UX) Leidos Holdings IncSenior User Experience Designer (UX)Fort George G. Meade, MDThe designer will conduct user research to understand user needs, behaviors, and pain points to write and maintain front-end code for implementing UX designs and ensure seamless integration with backend systems. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Adjunct Faculty, User Experience (UX) Design Maryland Institute, TheAdjunct Faculty, User Experience (UX) DesignBaltimore, MD$4,515–$7,656Physical Demands: • While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Program Description: The purpose of the Bachelor's of Design in User Experience (UX) Design degree is to equip individuals with the technical art and design skills to become UX designers while also preparing them to engage with UX design as a professional practice.
Senior‑Level User Experience Designer (JavaScript) IDS International Government Services LLCSenior‑Level User Experience Designer (JavaScript)MD$145,000–$165,000 / yearCombining operational expertise with an intimate understanding of today's greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS is seeking a Senior‑Level User Experience (UX) Designer to support the Analysis and Mitigation mission through UX design and front‑end development for Agentic Knowledge Management Systems.
New26-2287: User Experience/ Service Designer - Baltimore, MD Navitas Business Consulting26-2287: User Experience/ Service Designer - Baltimore, MDBaltimore, MDFull timeYou will collaborate closely with agency partners, uncover deep customer insights, and help teams translate those insights into measurable improvements in service delivery, digital experiences, and program performance. With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
User Experience Designer Envision Innovative SolutionsUser Experience DesignerAnnapolis Junction, MDResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Support UX Lead by conducting user research sessions (interviews, usability tests, contextual inquiries) to collect raw behavioral and attitudinal data.
User Experience Designer WOOD Consulting ServicesUser Experience DesignerFt. Meade, Maryland$100,000–$175,000 / yearThis role is suited for a senior UX professional who can lead design efforts across the project lifecycle and collaborate closely with technical teams and stakeholders to deliver intuitive, effective user experiences for complex systems. Bachelor’s degree in Computer Science or a related discipline from an accredited college or university Four (4) additional years of relevant UX design experience on comparable projects may be substituted in lieu of a degree.
User Experience Data Consultant KEARNEY & COMPANY, P.C.User Experience Data ConsultantAlexandria, VA$80,000–$140,000 / yearDemonstrating excellent writing and communication skills as significant time is spent reviewing report requirements, briefing updates to clients, and supporting the documentation and training for new reports. Our commitment to our employees and clients as well as to dedication and trust, critical values to our Firm, have led to Kearney's recognition as one of the leading accounting firms in the country.
User Experience Designer - AI/ML TS/SCI w Poly Peraton IncUser Experience Designer - AI/ML TS/SCI w PolyLaurel, MD$135,000–$216,000 / yearResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Analyze and provide solutions for project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
NewPrincipal End User Experience / Desktop Automation Engineer - TS/SCI w/Poly GD Information TechnologyPrincipal End User Experience / Desktop Automation Engineer - TS/SCI w/PolyAnnapolis JunctionPrincipal End User Experience / Desktop Automation Engineer We are seeking a hands-on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
User Experience Designer – AI/ML TS/SCI w Poly PeratonUser Experience Designer – AI/ML TS/SCI w PolyLaurel, Maryland$135,000–$216,000 / yearFull timeResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Analyze and provide solutions for project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
Senior User Experience (UX) Software Engineer TS/SCI w/Poly Peraton IncSenior User Experience (UX) Software Engineer TS/SCI w/PolyMD$146,000–$234,000 / yearBenefits: Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, and eligibility to participate in an attractive bonus plan. The team is seeking a highly motivated User Experience software engineer to support development and software solutions to support data tracking and metrics solutions.
Senior User Experience (UX) Software Engineer - TS/SCI w/Poly PeratonSenior User Experience (UX) Software Engineer - TS/SCI w/PolyAnnapolis Junction, Maryland$146,000–$234,000 / yearFull timePeraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, and eligibility to participate in an attractive bonus plan. Responsibilities: The team is seeking a highly motivated User Experience software engineer to support development and software solutions to support data tracking and metrics solutions.
NewUser Experience/Service Designer (ON-SITE) COMSOUser Experience/Service Designer (ON-SITE)Baltimore, MD$80,000–$90,000 / yearEngage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. The candidate should have experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program.
SAP Fiori Developer / User Experience Lead Accenture Federal ServicesSAP Fiori Developer / User Experience LeadWashington, DCThe pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $100,200—$203,400 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland .
Senior User Experience Researcher (Hybrid) M&T Bank CorpSenior User Experience Researcher (Hybrid)DC$113,300–$188,800 / yearYou will develop relationships and work closely with leaders in Product Management, Software Engineering, Marketing, and Business to solve complex challenges and craft powerful experiences that highlight our products' unique capabilities and personalities. Designs and executes primary research to explore user behaviors and motivations through surveys, ethnography, in depth interviews, concept testing, stakeholder interviews, workshop facilitation, usability testing, and heuristic evaluations.
NewUser Experience Designer Highmark HealthUser Experience DesignerWashington, DCThe incumbent will design and optimize digital products using a range of user-centered design methodologies, providing insights and learnings that will digitallytransform healthcare and help our members live their best lives. Create user-centered designs looking at market analysis, customer feedback, and usability findings to create ideal experiences that bridge business goals, product vision and roadmap, and user needs.
EUC (End User Computing) Architect PeopleNTech LLCEUC (End User Computing) ArchitectAlexandria, VAThe candidate should demonstrate strong knowledge and practical experience across EUC architecture, endpoint operations, user support, security configuration, and device lifecycle management, including the following areas: Entra ID, Active Directory, Group Policy, DNS, DHCP, multi-factor authentication, and public key infrastructure. The ideal candidate should have strong knowledge across a broad range of EUC technologies and platforms, including Microsoft 365, Google Workspace, Exchange, SharePoint, Teams, Active Directory/Entra ID, Citrix, Azure Virtual Desktop, Intune, MECM, and imaging solutions.
Senior User Interface Developer [Some Telework] GD Information TechnologySenior User Interface Developer [Some Telework]Annapolis JunctionROLE REQUIREMENTS: The candidate will collaborate with systems and software engineers and other User Interface developers to design, develop, release, and support User Interfaces for multiple feature sets deployed within an enterprise workflow platform. Collaborate with with systems and software engineers and other User Interface developers to design, develop, release, and support User Interfaces for multiple feature sets deployed within an enterprise workflow platform.
NewPrincipal User Interface (UI) Developer - Active TS/SCI with Polygraph Macpower Digital Assets Edge Private LimitedPrincipal User Interface (UI) Developer - Active TS/SCI with PolygraphColumbia, MD$150,000–$269,000 / yearBachelor's degree in Computer Science or related field with 20+ years of software development experience. Collaborate with Subject Matter Experts and Systems Engineers to meet user experience needs.
Senior Software Engineer - Observability Real User Monitoring Grafana LabsSenior Software Engineer - Observability Real User MonitoringWashington DC, DCRemote$154,445–$185,334 / yearToday, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. Our Real User Monitoring (RUM) initiative focuses on capturing, storing, and querying high-volume user interaction data from browsers and mobile devices, enabling teams to understand real-world user experiences at scale.
Cleared User Interface Developer Yellow Duck Technologies Inc.Cleared User Interface DeveloperAnnapolis Junction, MDResponsibilities include developing and maintaining user interfaces to support mission, collaborating closely with the tech lead on technical decisions and the product roadmap, interacting with customers to resolve issues and propose new features, and supporting the testing and deployment of production applications. Yellow Duck Technologies is actively seeking talented UI developers who hold TS/SCI clearance with FSP.
Nov. US Super User Upskill US Client TrainingNov. US Super User UpskillWashington DC, New YorkPageUp has proudly operated as a global leader in talent-management technology, helping organizations of all sizes design and deliver seamless people experiences—from attracting the right candidates to supporting growth across the employee lifecycle. Proficiency with HR technology, Microsoft Office Suite, and online training tools (e.g., Teams, Zoom, Learning Management Systems).
User Profile Management Systems Administrator - TS/SCI with Polygraph GD Information TechnologyUser Profile Management Systems Administrator - TS/SCI with PolygraphAnnapolis Junction, MarylandAs a User Profile Management Systems Administrator supporting CIS, you will maintain, secure, and optimize enterprise user profile management systems that ensure consistent, reliable user experiences across multinetwork desktop, VDI, and cloud environments. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
ITOS User Interface Software Engineer Orbis OperationsITOS User Interface Software EngineerMarylandRequired Clearance: Active Security Clearance required at the Top Secret (TS)/Special Compartmented Information (SCI) level and appropriate level Polygraph Role Description: Responsible for the development of the ITOS User Interface. Cloud Experience: 1-5 years demonstrated work experience with distributed scalable Big Data Store (NoSQL) such as Hbase, CloudBase/Acumulo, Big Table, etc.
Principal Hardware Systems Architect – Phased Array User Terminal Blue OriginPrincipal Hardware Systems Architect – Phased Array User TerminalBay Area, Washingtonand/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training. Drive the hardware through the entire product lifecycle from initial architecture to global, high-volume mass manufacturing, partnering closely with contract manufacturers (CMs) and suppliers to optimize assembly yields, execute factory test strategies, and reduce unit costs.
Web-based User Interface Software Engineer Johns Hopkins University Applied Physics Laboratory LLCWeb-based User Interface Software EngineerLaurel, MDWe apply expertise and use sophisticated tools to lead the design, prototyping, development, analysis, evaluation, and transition of advanced mission planning systems for multiple sponsors to support multiple warfighter missions and multi-echelon planning needs in support of revolutionizing the art of defense. This is a unique opportunity to dive deep into both software engineering and mission planning while using your skills to design, develop, and test User Interfaces for military planning tools associated with air and missile defense (AMD).
Systems Engineering User Endpoint Management Lead Peraton IncSystems Engineering User Endpoint Management LeadDC$135,000–$216,000 / yearJob Description: Peraton is seeking an experienced Systems Engineer to serve as the User Endpoint Management Lead to join our national intelligence program that delivers infrastructure engineering/ development, infrastructure operations, deployment, upgrades and sustainment of products and services to achieve our client's global Enterprise IT Infrastructure missions. Work jointly with engineering, operations and quality assurance to ensure that software builds are created, tested, and deployed efficiently and reliably to meet schedules and dependency requirements.
Senior End User Computing Support Engineer Managed IT & Security ProviderSenior End User Computing Support EngineerAlexandria, VAThis is a high-visibility role for an experienced engineer who thrives in a customer-facing environment and takes ownership of the end-user experience from device provisioning through day-to-day support. Manage Active Directory and Entra ID tasks: user profiles, password resets, account unlocks, group memberships, and GPO/DNS support.
Web-based User Interface Software Engineer Johns Hopkins Applied Physics LaboratoryWeb-based User Interface Software EngineerLaurel, MarylandFull timeWe apply expertise and use sophisticated tools to lead the design, prototyping, development, analysis, evaluation, and transition of advanced mission planning systems for multiple sponsors to support multiple warfighter missions and multi-echelon planning needs in support of revolutionizing the art of defense. This is a unique opportunity to dive deep into both software engineering and mission planning while using your skills to design, develop, and test User Interfaces for military planning tools associated with air and missile defense (AMD).
End User Support Specialist Digital Management LLCEnd User Support SpecialistMD5% IT Asset & Inventory Support - Assist in the completion and capture of physical inventory for DoIT supported sites and support the process for capturing moves, adds, and changes so as to reconcile with the asset database and ensure inventory is maintained accurately in accordance with DoIT asset policies. Ensure desktop computers interconnect with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
End-User Support Specialist Foley Hoag LLPEnd-User Support SpecialistWashington DCThe ideal candidate for this position will bring experience working autonomously in fast-paced environments, familiarity with networks, applications, hardware, and strong critical-thinking skills needed to identify issues quickly and escalate as necessary. From our offices in Boston, Washington DC, New York, Denver, and Paris, more than 300 lawyers and 300 professionals in business services exhibit authentic collegiality, genuine respect for each other, and the drive to deliver exceptional client service.
NewEnd User Services Manager TepaEnd User Services ManagerAlexandria, VirginiaThe Tepa Companies are seeking an End User Services Manager to lead the delivery of end-user technology services across the organization, ensuring employees receive professional, responsive, secure, and reliable support throughout the technology lifecycle. As the End User Services Manager, you will partner closely with Infrastructure, Cybersecurity, HR, Procurement, and business leaders to continuously improve service delivery, operational maturity, and customer satisfaction.
End User Support Specialist Excentium IncEnd User Support SpecialistMDEND-USER SUPPORT Position Summary: The End User Support Specialist will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program. The position requires experience supporting OpenText products and enterprise applications in secure DoD environments, ensuring timely incident response and accurate tracking of user issues and system access.
End User Operations Specialist White House USAEnd User Operations SpecialistWashington, DC$121,785–$158,322 / yearIncumbent analyzes and recommends solutions to resolve complex issues that arise from responding to customer requests and requirements, often requiring in-depth troubleshooting and problem-solving skills, especially at the Tier 3 level. It is the nations oldest federal cultural institution and the worlds largest library, with more than 158 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and over 37 million items online.
End User Tier 3 Aac IncEnd User Tier 3DCMust have significant experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes.
End User Support Specialist Excentium, Inc.End User Support SpecialistJoint Base Andrews, MDThe position requires experience supporting OpenText products and enterprise applications in secure DoD environments, ensuring timely incident response and accurate tracking of user issues and system access. The End User Support Specialist will support the Air Force Review Boards Agency (AFRBA) Case Management Tracking Analysis and Reporting System (CMTARS) Operations and Maintenance program.
Senior Infrastructure and End User Technology Operate support Consultant - Non Voice Deloitte Touche Tohmatsu LtdSenior Infrastructure and End User Technology Operate support Consultant - Non VoiceBaltimore, MD$135,000–$145,000 / year5+ years of experience with the following: Application packaging for Microsoft Intune, VMware Horizon Administration, Windows 365 Cloud PCs, Omnissa Horizon Next-Gen, PDQ Connect - Software/Patch Deployment, Microsoft Intune, Microsoft Azure Virtual Desktops (AVD), Nerdio Manager for Enterprise, Control Up, collaboration tools such as MS Teams. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Journeyman Computer User Support Specialist Empower AI Inc.Journeyman Computer User Support SpecialistWASHINGTON, Washington, DC.Full timeThe Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA’s IT infrastructure, applications, and programs supported in the environment.