NewSenior Specialist, Systems Engineer - User Acceptance Tester L3Harris TechnologiesSenior Specialist, Systems Engineer - User Acceptance TesterSpringfield, VA$106,500–$197,500 / yearThe successful candidate will support a high performing team of Government and Contractor professionals by testing software releases to ensure they function correctly, documenting failed test cases, and documenting any changes or updates needed to existing procedures. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
UI/UX & Customer Experience (CX) Expert NuAxis InnovationsUI/UX & Customer Experience (CX) ExpertWashington DC, DCThe UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field.
NewSr Software Development Engineer , AXU Amazon.com Services LLCSr Software Development Engineer , AXUArlington, VAAs a Software Development Engineer for Amazon eXperiences & Upskilling (AXU), you will be responsible for delivering the tools and processes required to ensure ensure every experience built with Amazon technologies naturally makes customers feel ‘this was designed for people like me.’ Our technology enables Amazon’s product, engineering, user experience, and science teams to understand how to build across Amazon broad range of customers, employees, and communities.
NewData Center Controls Engineer, Data Center Capacity Delivery - Controls, DCC Communities Amazon Data Services, Inc.Data Center Controls Engineer, Data Center Capacity Delivery - Controls, DCC CommunitiesPrince William County, VAAWS Data centers have multiple components such as generators, uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor’s work to ensure compliance with the scope, design, SOO and applicable local codes.
Senior Product Manager JobotSenior Product ManagerMcLean, VA$150,000–$220,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Lead new product initiatives building on a proven quality and reliability platform to improve developer experience across AI, API, CLI, and VPC uses, new product org!
IT Operations Manager The Midtown GroupIT Operations ManagerWashington, DC$90,000–$115,000 / yearFull timeYou'll partner closely with leadership, vendors, and internal stakeholders to deliver exceptional user experiences, modernize processes, and ensure operational excellence across a hybrid workforce. Lead large-scale device deployment initiatives and workforce onboarding efforts in partnership with managed service providers and internal teams.
System/DevSecOps Engineer NuAxis InnovationsSystem/DevSecOps EngineerWashington DC, DCThis role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, UX/UI Designers, QA Engineers, and DevSecOps teams to deliver end-to-end solutions across the full software development lifecycle. The Senior Full Stack Developer is responsible for designing, developing, integrating, and supporting secure, scalable, and high-performing enterprise web applications using modern cloud-native technologies.
Front-End Developer NuAxis InnovationsFront-End DeveloperWashington DC, DCThis role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, UX/UI Designers, Solution Architects, Back-End Developers, and QA Engineers to deliver secure, scalable, and intuitive user interfaces that meet business, technical, and accessibility requirements. · Participate in Agile development activities including backlog refinement, sprint planning, code reviews, sprint demonstrations, and continuous integration.
Senior AI Developer NuAxis InnovationsSenior AI DeveloperWashington DC, DCThe Senior AI Developer serves as the lead technical resource responsible for designing, developing, integrating, and supporting enterprise Artificial Intelligence (AI) and Machine Learning (ML) solutions that enhance business applications, automate processes, and improve operational efficiency. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Subject Matter Experts (SMEs), Solution Architects, developers, and stakeholders to deliver secure, scalable, and responsible AI solutions that align with business and mission objectives.
Senior Full Stack Developer NuAxis InnovationsSenior Full Stack DeveloperWashington DC, DCThis role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, UX/UI Designers, QA Engineers, and DevSecOps teams to deliver end-to-end solutions across the full software development lifecycle. The Senior Full Stack Developer is responsible for designing, developing, integrating, and supporting secure, scalable, and high-performing enterprise web applications using modern cloud-native technologies.
NewService Center Analyst NuAxis InnovationsService Center AnalystSterling, VAExposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs).
NewDirector, AI Engineer KPMGDirector, AI EngineerWashington, DCDeep understanding of scaling AI-driven solutions, ethical AI, and MLOps practices for maintaining models; ability to bring industry consulting insights with a balance of technical and business acumen to deliver strategic, value-driven AI solutions; In-depth knowledge of AI orchestration and best practices. Proficient in architecting and implementing AI-powered workflow solutions using Microsoft, AWS, or Google Cloud services (For example: Foundry, Bedrock, Vertex AI), with capabilities in defining blueprints and technical requirements for scalable, automated systems with expertise in agentic AI and automation.
NewCyber Support Center (CYSC) Manager LeidosCyber Support Center (CYSC) ManagerCamp Springs, MD$116,350–$210,325In conjunction with the MAJCOM Coordination Center (MCCC), acts as a liaison between the 844 CG work centers and supporting external service providers such as the AFIN Mission Assurance Center (AMAC) and associated Network Operations Squadrons, End User Monitoring Operations Center (EUMOC), Headquarters Cyberspace Capabilities Center (HQ CCC), Air Force Life Cycle Management Center (AFLCMC), Defense Information Systems Agency (DISA) J6, and DISA Global. In collaboration with GSOs, manages command and control for IT services, collaborating with peer critical operation centers such as the Regional Command Post, National Military Command Center, Air Force Watch, Air Force Crisis Action Team (AFCAT), and Joint Air Defense Operations Center (JADOC).
Endpoint Engineer LeidosEndpoint EngineerBowie, MD$87,100–$157,450Ensure proper OS images are deployed to all endpoint devises, test and manage software updates, ensure appropriate and enforce security policies (EDR/AV), and automate workflows to ensure stable, compliant, and efficient computing environments for endpoint migrations. The Defense Enclave Services contract will unify the DoD Fourth Estate Defense Agencies and Field Activities’ (DAFAs) common use information technology systems, personnel, functions, and program elements under the direction of DISA’s Fourth Estate Network Optimization program office.
UX Designer System OneUX DesignerWashington, DC$95,000–$135,000 / yearThe UX Designer will create intuitive, user-centered designs for DOD enterprise applications, focusing on usability, accessibility, and visual appeal. Document all design artifacts (wireframes, style guides, workflows) in contract management tools and obtain approvals through DOD governance processes.
Senior Systems Engineer Concurrent Engineering Lead LeidosSenior Systems Engineer Concurrent Engineering LeadGaithersburg, MD$107,900–$195,050The Terminal Flight Data Management (TFDM) program is a Federal Aviation Administration’s (FAA) NextGen program based on airport surface management that provides efficiencies for both the airport surface and terminal airspace by providing a new and comprehensive integrated surface traffic control and management system. Stakeholders will have a shared awareness of flights on the ground and in the air, the ability to exchange data electronically, with the goal of a continuous real-time picture of traffic volume and airport resources, making flights more efficient from gate to gate.
NewPrincipal End User Experience / Desktop Automation Engineer - TS/SCI w/Poly GD Information TechnologyPrincipal End User Experience / Desktop Automation Engineer - TS/SCI w/PolyAnnapolis JunctionPrincipal End User Experience / Desktop Automation Engineer We are seeking a hands-on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
NewUser Experience Designer 2 T-Rex Solutions LLCUser Experience Designer 2Annapolis Junction, MD$120,000–$160,000 / yearLeading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems. Working knowledge of both qualitative discovery methods (usability testing, contextual inquiry) and quantitative data collection methods (surveys, analytics review, A/B testing, card sorting, tree testing, session observation).
User Experience Design Manager Mastercard IncUser Experience Design ManagerArlington, VA$130,000–$221,000 / yearAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and. In addition to these innovation events, you will also support longer-term engagements such as UX expert reviews including detailed diagnostics and overall heuristic assessments, detailed design iterations and prototyping for concept and user experience testing, as well as pilot build-outs.
User Interface / User Experience (UX/UI Designer) EC Technology, LLCUser Interface / User Experience (UX/UI Designer)Chantilly, VAEvans & Chambers Technology is seeking a talented and creative UI/UX Designer to support innovative software solutions within Identity, Credential, and Access Management (IdAM/ICAM), Entitlements, Authentication, Authorization, Attributes, and Digital Policy Management programs. Evans & Chambers partners with the US national defense communityto create fully integrated, resilient, and innovative digital solutions that enable them to make smartdecisions in real-time.
User Experience Designer Sparks GroupUser Experience DesignerMcLean, VAWe are seeking a design-driven thinker and collaborative leader who thrives on solving complex challenges and delivering intuitive, elegant, and engaging user experiences. You’ll apply advanced principles of user interface and interaction design while leading efforts around persona development, journey mapping, task analysis, and information architecture.
User Experience Designer WOOD Federal SolutionsUser Experience DesignerFt. Meade, MD$100,000–$175,000 / yearThis role is suited for a senior UX professional who can lead design efforts across the project lifecycle and collaborate closely with technical teams and stakeholders to deliver intuitive, effective user experiences for complex systems. Bachelor’s degree in Computer Science or a related discipline from an accredited college or university Four (4) additional years of relevant UX design experience on comparable projects may be substituted in lieu of a degree.
Director of Digital Products & User Experience Design American Speech-Language- Hearing Assoc.Director of Digital Products & User Experience DesignRockville, MarylandThe Director of Digital Products and User Experience Design is responsible for developing an exemplary digital customer experience across the association’s mobile, community, collaboration, enterprise search, and select ASHA digital products. To accomplish responsibilities listed above, the incumbent has contact with: ASHA Staff to: Works collaboratively with IS developers, business system analysts, project managers and stakeholders to continuously improve products and programs.
Senior User Experience Researcher (Hybrid) M&T Bank CorpSenior User Experience Researcher (Hybrid)DC$113,300–$188,800 / yearYou will develop relationships and work closely with leaders in Product Management, Software Engineering, Marketing, and Business to solve complex challenges and craft powerful experiences that highlight our products' unique capabilities and personalities. Designs and executes primary research to explore user behaviors and motivations through surveys, ethnography, in depth interviews, concept testing, stakeholder interviews, workshop facilitation, usability testing, and heuristic evaluations.
Senior Director, Research & User Intelligence, Customer and Developer Experiences Capital One Financial CorpSenior Director, Research & User Intelligence, Customer and Developer ExperiencesMcLean, VA$269,600–$307,700 / yearPeople and Talent Management: Lead and motivate a high performing team of professionals; provide people management leadership by hiring the best talent, setting goals, developing associates, managing employee performance and compensation decisions, promoting teamwork and handling performance management of the team. Cross Functional Partnership: Adept at establishing credibility with, as well as motivating and mentoring, designers, product managers, engineers, and business leaders with experience in engaging thoughtfully with the senior executive committee and working day to day with senior leaders.
Lead User Experience (UX) Engineer, TS/SCI wPoly Mitre CorpLead User Experience (UX) Engineer, TS/SCI wPolyMcLean, VA$156,800–$196,000 / yearRoles & Responsibilities: The selected candidate will serve as a technical subject matter expert responsible for designing, documenting, developing, and refining interactive, visually engaging, and responsive front-end web applications and interaction designs within highly sensitive Intelligence Community environments. Responsibilities include: Collaborate directly with ODNI sponsors and MITRE technical teams to translate complex mission workflows into clear, accessible, and mission-effective user interfaces that support analyst decision-making and reduce cognitive burden.
Senior User Experience (UX) Engineer, TS/SCI w/ Poly Mitre CorpSenior User Experience (UX) Engineer, TS/SCI w/ PolyMcLean, VA$122,400–$153,000 / yearRoles & Responsibilities: The selected candidate will serve as a technical subject matter expert responsible for designing, documenting, developing, and refining interactive, visually engaging, and responsive front-end web applications and interaction designs within highly sensitive Intelligence Community environments. Responsibilities include: Collaborate directly with ODNI sponsors and MITRE technical teams to translate complex mission workflows into clear, accessible, and mission-effective user interfaces that support analyst decision-making and reduce cognitive burden.
Senior User Experience (UX) Software Engineer TS/SCI w/Poly Peraton IncSenior User Experience (UX) Software Engineer TS/SCI w/PolyMD$146,000–$234,000 / yearBenefits: Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, and eligibility to participate in an attractive bonus plan. The team is seeking a highly motivated User Experience software engineer to support development and software solutions to support data tracking and metrics solutions.
User Experience Data Consultant KEARNEY & COMPANY, P.C.User Experience Data ConsultantAlexandria, VA$80,000–$140,000 / yearDemonstrating excellent writing and communication skills as significant time is spent reviewing report requirements, briefing updates to clients, and supporting the documentation and training for new reports. Our commitment to our employees and clients as well as to dedication and trust, critical values to our Firm, have led to Kearney's recognition as one of the leading accounting firms in the country.
Senior User Experience (UX) Software Engineer - TS/SCI w/Poly PeratonSenior User Experience (UX) Software Engineer - TS/SCI w/PolyAnnapolis Junction, Maryland$146,000–$234,000 / yearFull timePeraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, and eligibility to participate in an attractive bonus plan. Responsibilities: The team is seeking a highly motivated User Experience software engineer to support development and software solutions to support data tracking and metrics solutions.
User Experience Designer Envision Innovative SolutionsUser Experience DesignerAnnapolis Junction, MDResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Support UX Lead by conducting user research sessions (interviews, usability tests, contextual inquiries) to collect raw behavioral and attitudinal data.
User Experience Designer WOOD Consulting ServicesUser Experience DesignerFt. Meade, Maryland$100,000–$175,000 / yearThis role is suited for a senior UX professional who can lead design efforts across the project lifecycle and collaborate closely with technical teams and stakeholders to deliver intuitive, effective user experiences for complex systems. Bachelor’s degree in Computer Science or a related discipline from an accredited college or university Four (4) additional years of relevant UX design experience on comparable projects may be substituted in lieu of a degree.
NewUser Experience Designer Highmark HealthUser Experience DesignerWashington, DCThe incumbent will design and optimize digital products using a range of user-centered design methodologies, providing insights and learnings that will digitallytransform healthcare and help our members live their best lives. Create user-centered designs looking at market analysis, customer feedback, and usability findings to create ideal experiences that bridge business goals, product vision and roadmap, and user needs.
NewDirector of Digital Products & User Experience Design American Speech-Language-Hearing AssociationDirector of Digital Products & User Experience DesignRockville, MDA. General Description: The Director of Digital Products and User Experience Design is responsible for developing an exemplary digital customer experience across the association's mobile, community, collaboration, enterprise search, and select ASHA digital products. Contacts: To accomplish responsibilities listed above, the incumbent has contact with: ASHA Staff to: Works collaboratively with IS developers, business system analysts, project managers and stakeholders to continuously improve products and programs.
User Experience Designer, Level 2 AvaloreUser Experience Designer, Level 2Annapolis Junction, MarylandResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking-up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Leading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
Adjunct Faculty, User Experience (UX) Design Maryland Institute College of ArtAdjunct Faculty, User Experience (UX) DesignBaltimore, MarylandPhysical Demands: While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Program Description: The purpose of the Bachelor’s of Design in User Experience (UX) Design degree is to equip individuals with the technical art and design skills to become UX designers while also preparing them to engage with UX design as a professional practice.
NewUser Experience Designer 2 Lentech Inc.User Experience Designer 2Annapolis Junction, MDFull timeResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking-up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Leading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
Adjunct Faculty, User Experience (UX) Design Maryland Institute, TheAdjunct Faculty, User Experience (UX) DesignBaltimore, MD$4,515–$7,656Physical Demands: • While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Program Description: The purpose of the Bachelor's of Design in User Experience (UX) Design degree is to equip individuals with the technical art and design skills to become UX designers while also preparing them to engage with UX design as a professional practice.
NewUser Experience Designer 2 LentechUser Experience Designer 2Annapolis Junction, MarylandResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking-up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Leading project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
User Experience Designer - AI/ML TS/SCI w Poly Peraton IncUser Experience Designer - AI/ML TS/SCI w PolyLaurel, MD$135,000–$216,000 / yearResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Analyze and provide solutions for project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
Senior User Experience (UX/UI) Designer (NSF) Ripple EffectSenior User Experience (UX/UI) Designer (NSF)Rockville, MD$92,560–$106,433In this role, you will respond to publishing and editing requests from Ripple and/or client staff, creating webpages, news and event items, official funding and guidance documents, and other content using the Drupal Content Management System (CMS). Established in 2003, and named as one of the “Best and Brightest Companies to Work For” since 2020, Ripple Effect has earned acclaim for delivering unparalleled consulting services and top-tier talent across federal, private, and non-profit sectors.
Senior‑Level User Experience Designer (JavaScript) IDS InternationalSenior‑Level User Experience Designer (JavaScript)Annapolis Junction, MDFull timeCombining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS is seeking a Senior‑Level User Experience (UX) Designer to support the Analysis and Mitigation mission through UX design and front‑end development for Agentic Knowledge Management Systems.
New26-2287: User Experience/ Service Designer - Baltimore, MD Navitas Business Consulting26-2287: User Experience/ Service Designer - Baltimore, MDBaltimore, MDFull timeYou will collaborate closely with agency partners, uncover deep customer insights, and help teams translate those insights into measurable improvements in service delivery, digital experiences, and program performance. With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
Senior‑Level User Experience Designer (JavaScript) IDS International Government Services LLCSenior‑Level User Experience Designer (JavaScript)MD$145,000–$165,000 / yearCombining operational expertise with an intimate understanding of today's greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS is seeking a Senior‑Level User Experience (UX) Designer to support the Analysis and Mitigation mission through UX design and front‑end development for Agentic Knowledge Management Systems.
User Experience Designer StratAcuity Staffing Partners IncUser Experience DesignerArlington, VA$60–$80 / hourEmployee Type: Contract Location: Arlington, VA, US Job Type: Digital Experience and Content Strategy Date Posted: March 20, 2026 Pay Range: $60 - $80 per hour Similar Jobs ServiceNow Experience Architect UX Experience Architect Salesforce UX Experience Architect UX Designer UX Designer. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
Senior‑Level User Experience Designer (JavaScript) ProObject IncSenior‑Level User Experience Designer (JavaScript)MD$145,000–$165,000 / yearIDS is seeking a Senior‑Level User Experience (UX) Designer to support the Analysis and Mitigation mission through UX design and front‑end development for Agentic Knowledge Management Systems. To apply for this role, please apply here: https://idsinternational.applytojob.com/apply/mjbMqlu9xh/SeniorLevel-User-Experience-Designer-JavaScript .
Senior User Experience Designer (UX) Leidos Holdings IncSenior User Experience Designer (UX)Fort George G. Meade, MDThe designer will conduct user research to understand user needs, behaviors, and pain points to write and maintain front-end code for implementing UX designs and ensure seamless integration with backend systems. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
User Experience Designer – AI/ML TS/SCI w Poly PeratonUser Experience Designer – AI/ML TS/SCI w PolyLaurel, Maryland$135,000–$216,000 / yearFull timeResponsible for establishing interactive conventions, assisting in gathering user requirements, mocking up user experiences, participating in trade-off discussions with development teams and subject matter experts, analyzing tool sets, creating screen mock-ups and helping customers to imagine new kinds of interactive techniques and technologies. Analyze and provide solutions for project life cycle design including interviewing customers, clearly articulating customer requirements to design team, creating visual designs/prototypes, presenting information to customers, and helping solve and clarify questions and problems.
NewUser Experience/Service Designer (ON-SITE) COMSOUser Experience/Service Designer (ON-SITE)Baltimore, MD$80,000–$90,000 / yearEngage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. The candidate should have experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program.