Working in a highly collaborative, engineering-led environment, this role partners with senior engineering leaders, architects, platform and cloud teams, and internal development and operations communities to reduce friction in onboarding, instrumentation, telemetry use, and incident-response workflows while improving platform adoption, reliability, and time to value. 7+ years of experience defining and using product and operational measures, including adoption, active use, onboarding completion or time to value, workflow effectiveness, service health, reliability, support demand, and customer feedback, to guide product direction and support internal product awareness, enablement, adoption, and stakeholder engagement.