Senior Software Engineer - Observability Real User Monitoring Grafana LabsSenior Software Engineer - Observability Real User MonitoringPhiladelphia, PARemote$154,445–$185,334 / yearToday, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. Our Real User Monitoring (RUM) initiative focuses on capturing, storing, and querying high-volume user interaction data from browsers and mobile devices, enabling teams to understand real-world user experiences at scale.
Experience with AWS (Amazon Web Services) & Microsoft Azure - Advanced Pinnacle Technical ResourcesExperience with AWS (Amazon Web Services) & Microsoft Azure - AdvancedWilmington,, Delaware$80–$85 / hourContractorJob Description: Expert in in Amazon Web Services and Microsoft Azure technology and design technique as well as experience working across large environments with multiple operating systems/infrastructure for large-scale programs (e.g., Expert Engineers) starting to be firm-wide resources working on projects across Client. Apply expertise in programming languages such as Java, Python, SQL, Node, Go, and Scala; work with open source RDBMS and NoSQL databases; utilize container orchestration tools like Docker and Kubernetes; and leverage a wide range of AWS services.
NewDirector, AI Engineer KPMGDirector, AI EngineerPhiladelphia, PADeep understanding of scaling AI-driven solutions, ethical AI, and MLOps practices for maintaining models; ability to bring industry consulting insights with a balance of technical and business acumen to deliver strategic, value-driven AI solutions; In-depth knowledge of AI orchestration and best practices. Proficient in architecting and implementing AI-powered workflow solutions using Microsoft, AWS, or Google Cloud services (For example: Foundry, Bedrock, Vertex AI), with capabilities in defining blueprints and technical requirements for scalable, automated systems with expertise in agentic AI and automation.
Staff Backend Engineer - Application Core Services, Stacks Grafana LabsStaff Backend Engineer - Application Core Services, StacksPhiladelphia, PARemoteOur work includes maintaining the billing engine responsible for customer usage calculation, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the user portal our customers rely on to manage their accounts. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost.
Director, Product Design - Remote MotiveDirector, Product Design - RemotePhiladelphia, PARemote$187,000–$286,000 / yearA compelling online portfolio demonstrating a strong understanding of user-centered design principles, strategic thinking, leadership in driving design vision, problem-solving abilities, and the successful delivery of impactful user experiences and business outcomes. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Staff Backend Engineer - Enterprise Grafana LabsStaff Backend Engineer - EnterprisePhiladelphia, PARemote$174,986–$209,983 / yearWe work across the larger Grafana Labs organisation and directly with external customers, including major cloud service providers and global enterprises running observability and build infrastructure at massive scale, to solve their most demanding distributed systems challenges. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost.
Senior Software Engineer II DoubleVerifySenior Software Engineer IIPhiladelphia, PA$107,000–$193,000 / yearRockerbox empowers marketing executives to confidently make data-driven decisions, helping brands such as Tula, Figs, and Burton with the strategic decision-making that drives growth. You’ll partner closely with product managers to define requirements, design intuitive data endpoints, and deliver seamless integrations between backend services and user interfaces.
Senior Software Engineer - Route Execution SamsaraSenior Software Engineer - Route ExecutionPhiladelphia, PARemoteYou believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes. • You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
NewSenior Project Manager (Custom Software & Healthcare) JobotSenior Project Manager (Custom Software & Healthcare)Philadelphia, PA$120,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Rather than supporting a single product, you'll partner with innovative healthcare organizations to design and deliver technology that improves patient experiences, provider workflows, and healthcare outcomes.
Senior User Experience Researcher (Hybrid) M&T Bank CorpSenior User Experience Researcher (Hybrid)DE$113,300–$188,800 / yearYou will develop relationships and work closely with leaders in Product Management, Software Engineering, Marketing, and Business to solve complex challenges and craft powerful experiences that highlight our products' unique capabilities and personalities. Designs and executes primary research to explore user behaviors and motivations through surveys, ethnography, in depth interviews, concept testing, stakeholder interviews, workshop facilitation, usability testing, and heuristic evaluations.
Head of User Experience, Workplace Solutions Vanguard GroupHead of User Experience, Workplace SolutionsMalvern, PAYou will lead the UX strategy, design, research, and delivery of cohesive experiences across digital, service, and operational touchpoints - challenging legacy approaches and redefining what great B2B experiences look like. You'll play a critical role in redefining how Vanguard serves institutional clients-delivering simpler, smarter, and more connected experiences that drive long-term client and business impact.
User Experience Product Design, Specialist Vanguard GroupUser Experience Product Design, SpecialistMalvern, PADevelops and leverages a professional network across the enterprise to foster collaboration within the department to support department-wide initiatives, and to advocate for UX having a voice in the decision-making and planning process. Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
Senior Researcher, User Experience - Financial Advisor & Sales Vanguard GroupSenior Researcher, User Experience - Financial Advisor & SalesPaoli, PALeads research across the product lifecycle, with an expanded focus spanning both advisor technology (e.g., financial planning and portfolio construction tools) and sales technology (e.g., CRM systems) to support evolving business priorities. Engages with a wide range of stakeholders, including financial advisors, sales partners, internal stakeholders, and industry experts, to develop a deep understanding of user needs and external market drivers.
NewHelpdesk Analyst | End User Support | Experienced Hire Susquehanna International Group LLPHelpdesk Analyst | End User Support | Experienced HireBala Cynwyd, PABenefits: Susquehanna offers a wide array of competitive employee perks & benefits such as: an onsite wellness center staffed with a full-time Nurse Practitioner, a 9,000 square-foot gym, food & beverages available all day, onsite services such as dry cleaning & laundry, and auto repair & detailing. This role offers exposure to a wide variety of technologies, including the cloud, BYOD, Microsoft 365, and Windows 10/11, fostering opportunities for growth along with the ability to support the design of solutions to meet evolving business needs.
Copilot & Viva AI Engineer (End User Services) Federal Reserve Bank (FRB)Copilot & Viva AI Engineer (End User Services)Philadelphia, PAFull timeAll Federal Reserve Bank of Philadelphia employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. Strong scripting skills in PowerShell and strong understanding of AI agent design, topic creation, and knowledge base management to ensure responsibility and effective deployment of AI solutions organization-wide.
Manager, Organizational Change Management (User Adoption) Goodwin Procter LLPManager, Organizational Change Management (User Adoption)PA$103,700–$155,600 / yearThe target salary range for this position varies by location and is commensurate with relevant experience: Boston $103,700 - $155,600 | Los Angeles $111,500 - $167,300 | New York $111,500 - $167,300 | Orange County $111,500 - $167,300 | Philadelphia $101,600 - $152,500 | San Francisco $119,300 - $178,900 | Santa Monica $111,500 - $167,300 | Silicon Valley $119,300 - $178,900. The Manager will focus on communications, training, and user adoption, partnering closely with product, project, and business teams to deliver engaging, effective, and measurable change programs that maximize business value.
Chief Architect - End User Technologies Vanguard GroupChief Architect - End User TechnologiesWayne, PAPrimary Technical Domains You should be conversant and credible across multiple end user technology domains, including: Windows endpoints at enterprise scale, modern management, compliance, security controls, deployment, and lifecycle patterns, including coexistence realities where needed macOS enterprise management, Jamf or equivalent, and cross-platform posture Mobility, MDM modernization patterns, and platform migration realities Virtualization, VDI modernization, including cloud strategy and legacy retirement planning Microsoft 365 services with policy, security, configuration, Teams, Exchange, SharePoint, OneDrive, and identity integration Entra, Azure AD patterns Google ecosystem awareness, integration, coexistence, and impact in end-user environments as applicable. Technical Architecture Leadership Define and maintain reference architectures, patterns, and guardrails across the end user technology ecosystem, including Windows endpoints and modern management (e.g., Intune strategy, governance, and operating model), macOS management at scale (e.g., Jamf or equivalent), mobility platforms and modern mobility strategies (e.g., Workspace ONE and/or next-generation MDM approaches), virtualization and VDI modernization, cloud-hosted virtual desktops, and legacy retirement strategies.
Technical Architect- User Interface Tata Consultancy Services LtdTechnical Architect- User InterfacePhiladelphia, PA$130,000–$150,000 / yearCollaborates with IT Delivery team (platform/component architects, technical leads), Release management and PMs to ensure that all dependencies are resolved, and features delivered in one project does not impact other projects. Drives the systems integration including defining the interface/technical design specification and document the end-to-end data flow via established methodologies, templates and tools.
User Support Specialist SercoUser Support SpecialistTrenton, NJThe Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Experience Design Manager Vice President JPMorgan Chase & CoExperience Design Manager Vice PresidentWilmington, DEThe Vice President will partner closely with U.S.-based product and business leaders to bring clarity to highly ambiguous product spaces, defining strategic design direction and shaping a cohesive body of work for distributed teams to execute. Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of ''north star'' representations to drive customer-centric decision-making.
Sr. Specialist, Content & Digital Experience Capabilities - Web Product and Analytics Engineer Bristol-Myers Squibb CoSr. Specialist, Content & Digital Experience Capabilities - Web Product and Analytics EngineerPrinceton, NJ$78,200–$94,760 / yearBased on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. This role serves as a Senior Specialist within the Content & Digital Experience Capabilities team, bringing deep expertise in Web-based Product Builds, Web Content Management & Analytics leveraging emerging AI/ML technologies to power modern, scalable digital experiences.
Product Manager, Card Customer Experience JPMorgan Chase & CoProduct Manager, Card Customer ExperienceWilmington, DEAs a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customers-from discovery through launch and iteration. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Digital Experience Manager Compagnie de Saint-GobainDigital Experience ManagerMalvern, PAThey allow access to information such as the characteristics of your terminal or certain personal data (IP addresses, navigation data on the Saint-Gobain site, etc.) for the following purposes: analysis and improvement of the user experience and/or our offer of content, products and services; audience measurement and analysis; interactions with social networks; display of advertising and personalized content. Country Royaume-Uni Italie Pologne Espagne Middle East Portugal Romania Pérou Argentine Chili Switzerland Germany Austria Finland Danemark Brazil.
Experienced Application Software Engineer - Philadelphia, PA Lutron Electronics Co., IncExperienced Application Software Engineer - Philadelphia, PAPhiladelphia, PennsylvaniaFull timeOverview: Lutron is seeking an experienced Application Software Engineer for our Philadelphia office to design and deliver software platforms that integrate embedded Linux devices, cloud services, and customer-facing applications. This role offers opportunities to grow into broader leadership, including influencing architecture, mentoring across teams, and shaping development practices.
Product Manager - Digital Experience The Brixton Group, Inc.Product Manager - Digital ExperiencePhiladelphia, PA$60–$80 / hourThis role will own backlog management, requirements gathering, and roadmap execution while partnering with senior product leaders, UX, and engineering teams to deliver customer-focused digital solutions. Location : Philadelphia, PA (Hybrid on-site 1day/week) Seeking a Digital Product Manager to support the transformation of a digital Help & Support experience.
Experience Research Vice President JPMorgan Chase Bank, N.A.Experience Research Vice PresidentWilmington, DEFull timeAs an Experience Research Vice President in Cybersecurity & Technology Controls (CTC) Shared Services organization, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users.
CRM Manager, Omnichannel Customer Experience OCX Kyowa Kirin Pharmaceutical Research IncCRM Manager, Omnichannel Customer Experience OCXPrinceton, NJRemoteCollaborate with Marketing, Sales, Medical Affairs, Patient Services Field teams and Commercial Operations teams to support implementation and adoption of CRM capabilities, including approved email, digital content, CLM materials, and customer engagement tools. Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.
Experience Designer | Product & Conversation Design - Sr. Analyst Accenture PlcExperience Designer | Product & Conversation Design - Sr. AnalystPhiladelphia, PAWe do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the worlds greatest experiences. You will work within a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to design end-to-end customer experiences that operate at enterprise scale and deliver measurable impact.
Online Experience Analyst - The Company Store The Home Depot IncOnline Experience Analyst - The Company StoreTrenton, NJInitial areas of focus include supporting online content optimization efforts, managing customer-facing programs such as ratings & reviews, sampling campaigns, and contextual commerce, assisting with qualitative user studies and A/B testing execution, and supporting key vendor relationships. Experience with cross-collaboration in a face-paced agile/scrum environment with site merchandising, web development engineers and user experience design teams to deliver new customer features and experiences on time and within budget.
Program Manager with Mortgage domain experience Q1 Technologies, IncProgram Manager with Mortgage domain experienceFort Washington, PARoles & Responsibilities: Gen-AI Program Oversight & Delivery: Lead the implementation roadmap for Gen-AI based Mortgage IDP (extracting data from 1003s, paystubs, W2s, etc.) and Gen-AI assisted underwriting. Technology & AI Literacy: Strong conceptual understanding of Generative AI, Large Language Models (LLMs), and Intelligent Document Processing (IDP).
Experience Design, Vice President - Card Services JPMorgan Chase & CoExperience Design, Vice President - Card ServicesWilmington, DEProven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of ''north star'' representations to drive customer-centric decision-making. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
NewSenior Software Engineer, Core Experiences - Philadelphia, PA, USA SpeechifySenior Software Engineer, Core Experiences - Philadelphia, PA, USAPhiladelphia, PACollaborate with Speechify's Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.
Citrix Engineer | Experienced Hire Susquehanna International Group LLPCitrix Engineer | Experienced HireBala Cynwyd, PAAs a member of our Citrix Engineering team, you will own, maintain, and support high-volume, large-scale, highly available virtual application and desktop platforms used by traders, analysts, operations, and other corporate users in a fast-paced, global trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies.
VP, Human-AI Experience & Adoption Chubb LtdVP, Human-AI Experience & AdoptionPhiladelphia, PAYou will serve as the connector among users, technologists, and senior leaders across Global Data & Analytics, advancing the vision, building early examples, and driving adoption of AI native productivity tools. We are moving toward a future where employees can query decades of institutional knowledge, generate documents grounded in organizational context, and surface insights from emails, meetings, and internal systems through natural, conversational interaction with AI.
Experience Designer Lead Senior - Shop The PNC Financial Services Group IncExperience Designer Lead Senior - ShopPA$112,000–$228,800 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Experience Design Senior Associate JPMorgan Chase & CoExperience Design Senior AssociateWilmington, DEAs an Experience Design Senior Associate in JP Morgan Chase''s Finance Team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Experience Research Vice President JPMorgan Chase & CoExperience Research Vice PresidentWilmington, DEProven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of ''north star'' representations to drive customer-centric decision-making. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Associate Director, Content & Digital Experience Capabilities – Solution Architecture & Engineering Bristol Myers SquibbAssociate Director, Content & Digital Experience Capabilities – Solution Architecture & EngineeringPrinceton, NJ$171,020–$207,236 / yearThe individual will primarily partner with WCx (OCx, ICDx & CMx) Leads, C-BI&T Leads, Digital & Production agency partners globally to architect new content & digital capabilities that have the greatest impact on the enterprise, set the right expectations, and ensure that C-BI&T resources are appropriately engaged to fulfill the intended business outcomes. This role would be responsible for leading solution architecture & engineering for content & digital platforms that drives content management across Field (FTE, IVA) & Digital (Web, HOE, Social Media, Podcasts, 3rd Party Media etc.) engagement channels as well as designing & supporting implementation for content/engagement performance that drives next best action.
Senior Product Manager, Customer Experience (CX) The RealReal IncSenior Product Manager, Customer Experience (CX)Trenton, NJ$169,951–$188,835 / yearAs a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. The Customer Experience team is the architect of the end-to-end user journey, ensuring every touchpoint-from initial engagement to complex purchase and consignment journeys-is frictionless and personalized.
Principal Experience Designer (Remote) WorkwayPrincipal Experience Designer (Remote)Fort Washington, PARemoteUXDesign #ProductDesign #UIDesign #ExperienceDesign #Figma #DesignSystems #RemoteJobs #UXJobs #DigitalDesign #HiringNow Currently, we have a Principal Experience Designer opportunity with America's leading luxury home builder, has been creating dream homes in the best locations nationwide for over 55 years.
Associate Director, Content & Digital Experience Capabilities - Solution Architecture & Engineering Bristol-Myers Squibb CoAssociate Director, Content & Digital Experience Capabilities - Solution Architecture & EngineeringPrinceton, NJ$171,020–$207,236 / year5-7 years of working experience with Content Platforms & Capabilities (Platforms such as Veeva, AEM / Capabilities such as MLR, DAM etc.), Digital Channels (Web, Chatbots, Social/Podcasts, HOE, 3PP media etc.) & ETL tools such as AWS Glue, Informatica and integration platforms such as Mulesoft or webMethods. Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
Senior Experience Strategist (Hybrid) M&T Bank CorpSenior Experience Strategist (Hybrid)DE$85,800–$143,000 / yearEducation and Experience Required: Bachelor's degree in Service Design, Human Computer Interaction, Strategic Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant work/service design experience. Experience creating service blueprints, illustrated journey maps, concept designs, service experience prototypes, empathy maps, and value proposition proposals to communicate ideas and designs.
Free People Manager, Global Customer Experience & Insights Urban Outfitters IncFree People Manager, Global Customer Experience & InsightsPhiladelphia, PAFree People is looking for a Manager of Global Consumer Insights & Research will collaborate with a wide range of cross-functional teams across the URBN brands and contribute to an environment of fact-based, data-driven decision-making. Collaborating with partner teams to turn insights into action including but not limited to: shaping product & buying strategy, site experiences, marketing messaging, campaign direction.
NewManager, Member Firm Experience Financial Industry Regulatory Authority IncManager, Member Firm ExperiencePhiladelphia, PAThe Manager is responsible for FINRA's educational programing which includes defining, developing, and executing on MFE strategic educational plan by managing the development of content for FINRA educational offerings to meet the educational needs of specific audiences and programs by: analyzing needs and topics; writing content and learning objectives; structuring logical flows of information; drafting; managing course edits and updates; and, confirming the accuracy and validity of content by leveraging subject matter experts (internal, external and CE Council and content committees). Member Firm Experience's (MFE) responsibilities include planning and implementing conferences, events, and other industry education initiatives on rules, key topics and FINRA initiatives; working to provide opportunities for the industry to network with peers and FINRA staff; and working closely with subject matter experts from across the organization to inform FINRA''s member firm communication efforts and educational programming.
NewMechanical Engineer (Masters degree + 3 years of consulting experience or Ph.D.) Exponent Inc.Mechanical Engineer (Masters degree + 3 years of consulting experience or Ph.D.)Philadelphia, PennsylvaniaFull timeFor over five decades, we've connected the lessons of past failures with tomorrow's solutions to advise clients as they innovate technologically complex products and processes, ensure the safety and health of their users, and address the challenges of sustainability. You will be expected to grow in the key aspects of consulting, including continued development of technical expertise, the ability to synthesize arguments and positions from vast amounts of information, and effective spoken and written communications.
Experience with AWS (Amazon Web Services) & Microsoft Azure - Advanced PinnacleExperience with AWS (Amazon Web Services) & Microsoft Azure - AdvancedWilmington, DE$80–$85 / hourJob Description:Expert in in Amazon Web Services and Microsoft Azure technology and design technique as well as experience working across large environments with multiple operating systems/infrastructure for large-scale programs (e.g., Expert Engineers) starting to be firm-wide resources working on projects across Client. Apply expertise in programming languages such as Java, Python, SQL, Node, Go, and Scala; work with open source RDBMS and NoSQL databases; utilize container orchestration tools like Docker and Kubernetes; and leverage a wide range of AWS services.
Analyst I, Customer Experience Process (ServiceNow) DaVita IncAnalyst I, Customer Experience Process (ServiceNow)Malvern, PAThe Analyst performs regular assignments such as data analysis, responding to/actioning customer feedback, supporting system updates, and identifying opportunities for improvement to internal processes and/or workflows using our support tools. However, in general, the position requires the following activities: Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
NewDirector - Enterprise Service Experience S&P Global IncDirector - Enterprise Service ExperiencePrinceton, NJ$170,000–$205,000 / yearThis role operates at the intersection of user support, service operations, and experience design, ensuring that all employee interactions-from incident resolution to service requests and ongoing support-are delivered through a frictionless, intelligent, and AI-powered ecosystem. Proven track record of leading large-scale AI and automation transformations, with deep expertise across enterprise support environments, including service desk operations and service delivery functions.
Experience Design, Vice President - Card Services JPMorgan Chase Bank, N.A.Experience Design, Vice President - Card ServicesWilmington, DEFull timeProven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Global Portal Experience Analyst Cornerstone OnDemandGlobal Portal Experience AnalystWilmington, DEAt Cornerstone, we are dedicated to enhancing the global experience of our Solution Consultants (SCs) and helping our Sales organization by providing them with robust baseline demo portals, seamless support for shared demo instances, and by managing projects that directly benefit our sales organization and mainly the Solution Consulting community. Technical Support & AI-enhanced Troubleshooting: Provide expert-level support for shared demo instances, quickly resolving issues with the help of AI diagnostic tools and efficient ticket management practices (ServiceNow or similar platforms).