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Perform necessary usher functions, including attending event briefings, scanning customers' tickets, maintaining order in the arena, keeping aisles and egress areas clear, operating elevators during events, securing restricted areas of the building, and working closely with supervisors to identify and resolve issues. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

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<div class="jd-overview"><p/><h2>The opportunity</h2><p style="margin:0px">Delaware North Boston Holdings is looking for part-time Ushers to join our team at TD Garden in Boston, Massachusetts. As an Usher, you will be assisting with Public Relations by maintaining proper image and generating positive public perception, boosting the guest experience.</p></div><div class="jd-hourly"><h2>Pay</h2> $16.54 - $16.54 / hour<p>Information on our comprehensive benefits package can be found at </p></div><div class="jd-additionaldetails"><p/><h2>What we offer</h2><p style="margin:0px">We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:</p><ul><li>Weekly pay</li><li>Training and development opportunities</li><li>Employee discounts</li><li>Flexible work schedules</li></ul></div><div class="jd-responsibilities"><p/><h2>What will you do?</h2><ul><li>Direct the orderly seating of guests, the collection of tickets, and answer inquiries concerning the building, event, and other information</li><li>Facilitate the resolution of ticketing and seating problems, as well as guest complaints, and report any accidents or injuries</li><li>Perform necessary usher functions, including attending event briefings, scanning customers' tickets, maintaining order in the arena, keeping aisles and egress areas clear, operating elevators during events, securing restricted areas of the building, and working closely with supervisors to identify and resolve issues</li><li>Interact with guests to provide front-line customer service and assistance, ensuring all facility, guest, and team member policies are adhered to during events, as well as ensuring personal compliance with working terms and conditions in the Collective Bargaining Agreement</li><li>Coordinate with supervisors and management to ensure compliance with all front-of-house details</li></ul></div><div class="jd-qualifications"><p/><h2>More about you</h2><ul><li>Previous customer service experience in an arena or stadium environment is beneficial</li><li>Excellent interpersonal skills, professional and personal attitude, energetic, articulate, punctual, dependable</li><li>Ability to handle pressure effectively and ability to read</li><li>Capacity to work a flexible schedule, including nights, weekends, and holidays</li></ul></div><div class="jd-shift"><p/><h2>Shift details</h2><p>Events<br/></p></div><div class="jd-Whoweare"><h2>Who we are</h2></div><div class="jd-unitdescription"><p style="margin:0px">Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.</p></div><div class="jd-companyInfo"><p>Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.</p><p>Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.</p><p>Together, we're shaping the future of hospitality — come grow with us!</p></div><div class="jd-US_EEO"><p> Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. </p></div><br/>$16.54 - $16.54 / hour

<p>Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country. The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates serving half a billion guests in the United States, Canada, the United Kingdom, Australia, New Zealand, and Asia. </p>

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Usher, TD Garden Delaware North

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