Operational supervision of all operators providing services and deliverablesSupport the creation of market, neighborhood, city, and location risk assessmentsSupport operators with escalationsAssist in collecting and reviewing metrics and reporting requirementsCoordination efforts, including but not limited to: assisting in emergency response, tracking of critical equipment checks, distribution of emergency and non-emergency communications to Client personnel and key stakeholders. Daily responsibilities will focus on managing day-to-day SOC operations, to include performing quality checks, running incidents, scheduling, taking part in gap analysis, work on projects and program buildout as needed, and recording and presenting operational data.