Position requires the ability to motivate, coach and develop employees; knowledge of dental terminology, procedures, insurance products and claims processing; intermediate knowledge of desktop software including spreadsheets, word processing, and presentation applications; effective verbal and written communication, interpersonal and customer service skills; advanced ability to multi-task; ability to identify, research and resolve system, claim, and performance issues to ensure productive claim output, and ability to make informed decisions quickly, resolving problems and using independent judgement. Leads team efforts in designing, developing, testing, and evaluating across all affiliate plans, the implementation of new program and service initiatives, this includes developing and setting test requirements and desired outcomes, end to end user testing, and reviewing results to ensure accuracy of goals.