The VP leads through internal leaders and designated vendor leadership, establishes decision rights and accountability, allocates resources, resolves cross-functional tradeoffs, and remains accountable for productivity, quality, cost, scalability, risk, employee experience, and client outcomes across the combined portfolio. Demonstrated success leading operational change in a services or operations heavy business, including at least one transformation carried through technology-led workflow redesign from pilot through multi-team rollout to a measured result, with task-level planning, dependency and gate management, and delivery at or under budget on a program with executive visibility.