Knowledge/Skills/Abilities: Experience working in multiple systems: athena, Modernizing Medicine, iKnowMed, knowledge of medical terminology, proven ability to train and mentor associates, excellent verbal and written communication skills, ability to relate well to all customers, knowledge of healthcare terminology, analytical and troubleshooting skills. To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by demonstrating leadership in promoting teamwork, prioritizing workflow, addressing, or escalating concerns and using resources efficiently to ensure continuity of quality patient care.