Utilize the client electronic record platform (ERP) system(s) to manage and streamline customer interactions, including locating files, data, and information, with minimal support from the client or team, ensuring data integrity by accurately capturing complete and precise information with each activity, including partial data when profiles cannot be completed, such as name(s), addresses, purchases, responses from prospects. Use a softphone, and keyboard to communicate effectively through written and verbal means, responding to customers' questions or inquiries via multiple channels, including chat, email, voice, text messaging, and other emerging communication tools, in a high-production sales environment.