Key ResponsibilitiesAnswer incoming calls, texts, and schedule service appointmentsBuild and present repair estimates to customersLook up parts and labor to ensure accurate pricingSecure approvals and follow up on declined servicesProvide daily updates on repair statusClose tickets and assist with payment processingKPIs / Success Metrics60–75%+ approval rateStrong Average Repair Order (ARO) performanceUnder 5-minute response timeConsistent and timely follow-upsProven experience as an Automotive Service Advisor or similar role in a mechanical repair environmentStrong knowledge of automotive systems, parts, and labor estimationExperience creating and presenting repair estimates with a focus on upselling and customer educationFamiliarity with shop management and estimating tools (e.g., CCC, Mitchell, Shop-Ware, or similar)Excellent verbal and written communication skills for handling calls, texts, and customer updatesAbility to manage multiple tickets/jobs simultaneously in a fast-paced environmentStrong attention to detail and accuracy in parts lookup and pricingCustomer‑first mindset with proven ability to build trust and drive approvalsComfortable working remotely and using digital platforms (CRM, SMS tools, scheduling systems)Self‑motivated, organized, and results‑driven with a focus on hitting KPIs (approval rate, ARO, response time)#J-18808-Ljbffr. Virtual Service Advisor (Mechanical)Job Type: Remote, Full-Time (EDT/EST)Role SummaryYou will handle customer communication, build repair estimates, secure approvals, and manage workflow for mechanical service in a remote setup.