Product Manager - Voice JPMorgan Chase & CoProduct Manager - VoiceColumbus, OHConsumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition such as Product vision, development, execution, risk management, and business growth targets.
NewVoice Technology Engineer Avaya & Genesys Environment Macpower Digital Assets Edge Private LimitedVoice Technology Engineer Avaya & Genesys EnvironmentColumbus, OH$55–$60 / hourKey Responsibilities: Manage the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), and Messaging. The ideal candidate will have over 5 years of hands-on experience in voice systems infrastructure, security, and integration, and will play a critical role in maintaining availability, currency, and security of the telephony environment.
Voice Engineer Tata Consultancy Services LtdVoice EngineerGahanna, OH$90,000–$115,000 / yearStrong experience with Voice VoIP management tools and processes Strong knowledge and experience with Cisco Unified Call Manager Good knowledge and experience with SBC technologies (Oracle) Strong understanding of call recording systems Strong E911 experience Good knowledge and familiarity with Cisco UCS Good experience with general networking technologies Strong understanding with Microsoft Teams Calling. In order to comply with U.S. laws and regulations applicable to this position, the person(s) hired must possess the ability to obtain US Security Clearance which requires that t he person be a U.S. Citizen, a U.S. Permanent Resident (i.e., a "Green Card Holder"), or a Political Asylee or Refugee.
Technical Analyst- Commercial Wide Open WestTechnical Analyst- CommercialColumbus, OhioBusiness products (POTS, EMTA, VoIP, Hosted VoIP, PRI, T1, SIP, HSD, Email, Web Hosting, CATV, HICAP, Dark Fiber, Managed Services, Virtual Services, and Cloud Services) including diagnosis, troubleshooting, consulting, problem escalation and coordination. Respond in a timely manner to trouble tickets and incoming calls as they are presented within the workflow queue, and work directly with customers to gather and document all necessary information to effectively analyze and troubleshoot service-impacting issues.
Customer Service Representative (US) Wing AssistantCustomer Service Representative (US)Columbus, OhioRemoteTechnical Requirements: • USB Headset with Noise Cancellation feature • Working Webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps cable connection • Backup Internet Service Speed: at least 10 Mbps . Manage inbound and outbound calls 2. Resolve customer concerns effectively and efficiently 3. Build sustainable relationships and trust with customer accounts through open and interactive communication 4. Ensure customer satisfaction in every interaction 5.