Must have five (5) years of experience in the following: SIP protocol and VoIP telephony; Cisco Call manager, version 14 and above, to maintain Voice infrastructure; Cisco Unity Connection and UCCX (including scripting) to operate and maintain IVR and Hotlines; Cisco Mobile Remote Access (MRA) Expressways -E and C to operate and maintain Jabber softphones; Cisco Video servers (VCS and Expressway) and Cisco Video endpoints for video infrastructure support; Oracle Session Border Controller (SBC) and Oracle Enterprise Communication Broker (ECB) to operate and maintain external and Internal calling; Oracle Enterprise Operations Monitor (EOM) to monitor the health of Oracle SBC and ECB; Cisco Routers, Switches, VOIP and Firewalls, DHCP, TCP/IP, LAN, MAN, and WAN; VMware (all Cisco infrastructure is virtualized); Microsoft Windows server and productivity tools to support voice tools; and Microsoft Excel (Graphs, VLOOKUP, and Pivot tables). Duties: Act as a Subject Matter Support Engineer for the Voice and Video environment, including CUCM, CUC, UCCX, IOS Voice Gateways, Oracle SBC, ECB, EOM, and VCS/Expressway servers, focusing on administration, monitoring, technical support, testing, and infrastructure changes.