OTHER

FEED

UNKNOWN

Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties. The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations.

Benefits: <ul><li>Bonus based on performance</li><li>Employee discounts</li><li>Flexible schedule</li><li>Free uniforms</li></ul> 

 The Studio Coordinator is a key holder and accountable for all front desk operations, including phone, retail sales, cash transactions, client POS activities, customer service standards, and general day to day operations. Essential Functions <ul><li>Responsible for implementation of customer service standards for all internal and external customers. Goal is to exceed customer expectations from initial inquiry to on-going customer relationship management.</li><li>Responsible for recognizing and communicating with Studio Manager regarding areas for process improvement. Actively engage in implementation of ongoing process improvement including timely and accurate reporting of Incident Reports.</li><li>Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed.</li><li>Accountable for efficient and effective day-to-day operations that achieve minimal front desk service standards. Will follow all policies and procedures to accomplish these standards. Includes: opening duties, greeting clients, answering phones, making appointments, retail sales, cash transactions, customer check-in/check-out, appointment confirmation calls, closing duties.</li><li>Other duties as assigned in the spirit of teamwork.</li><li>Follows safety standards in all aspects of performance of the above functions, reports/removes unsafe equipment and attends safety/training education sessions.</li><li>Phone, computer and keyboard, printer, misc. office supplies, vacuum.</li></ul>Benefits <ul><li>On the Job Training</li><li>Employee Discounts</li><li>PTO</li><li>Flexible Schedule</li><li>Professional Development</li><li>Continuing Education</li></ul>Additional Functions <ul><li>Coverage of shifts in short-notice/emergency situations (sickness, etc.).</li><li>Customer contacts and rescheduling if needed.</li><li>Participate in defined community outreach requirements (volunteerism).</li></ul>Minimum Qualifications Required <ul><li>High school degree or equivalent</li><li>Written and Verbal skills</li><li>Team player within team environment</li><li>Exceptional customer service skills</li><li>Multi-tasking</li><li>Detail-oriented</li></ul>Preferred <ul><li>Front office experience</li><li>Salon industry experience</li></ul>Role Scope & Complexity The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).  Job postings listed on this site are with independently owned and operated franchised Waxing the City studios.  Any application or other information submitted through this site is transmitted directly to the identified location.  Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations.  By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.

Waxing The City of Raleigh

Studio Coordinator

Customer Relations

Customer Relationship Management (CRM)

Customer Support/Service

Detail Oriented

Exceeded Sales Goal

High School Diploma

Keyboards

Multitasking

Organizational Skills

Presentation/Verbal Skills

Printers

Process Improvement

Requirements Management

Retail Sales

Safety Standards

Safety Training

Salon Services

Team Player

Telephone Skills

Telesales

Time Management

Volunteer Experience

Writing Skills

Under direct supervision of DCP or senior CS, supervise and coordinate all aspects of construction on assigned houses (currently 60+ annually for the department), including: maintain house build schedules provided in start packs, making appropriate request for materials, scheduling city/state inspections, daily on-site work, advance preparation for volunteer work day activities, maintaining a safe work site environment by filing weekly safety reports that includes all injuries and unsafe conditions, overall quality control and meet or exceed all schedule deadlines. Experience working with diverse constituencies; Proven organizational skills including the ability to manage multiple tasks and projects simultaneously and produce high quality results quickly and on time; Critical thinking, problem solving, accuracy and attention to detail; Current valid Driver's License and work type vehicle.

SUMMARY: Reporting directly to the Construction Field Manager, the Construction Superintendent 1 (CS1) is responsible for managing the construction and/or rehabilitation of safe, decent, affordable housing in accordance with applicable building codes and to the technical and quality requirements of HFHWC. The CS1 will lead on-site construction staff and AmeriCorps, directing the activities of skilled and unskilled volunteers, and scheduling/overseeing the work of paid sub-contractors. This is a Full-Time Non-Exempt (hourly) position, spending on average at least five days per week, Monday - Saturday (minimum 40-hour work week with 8 hours days) on site. Workweek duration can be extended temporarily due to projects. ESSENTIAL FUNCTIONS: <ul><li>Under direct supervision of DCP or senior CS, supervise and coordinate all aspects of construction on assigned houses (currently 60+ annually for the department), including: maintain house build schedules provided in start packs, making appropriate request for materials, scheduling city/state inspections, daily on-site work, advance preparation for volunteer work day activities, maintaining a safe work site environment by filing weekly safety reports that includes all injuries and unsafe conditions, overall quality control and meet or exceed all schedule deadlines.</li><li>Under direct supervision of DCP or senior CS, supervise and coordinate all work of paid subcontractors, including: scheduling, adherence to building codes and inspections, and overall quality control.</li><li>Under direct supervision of DCP or senior CS, train and supervise all on-site volunteers and AmeriCorps members in construction practices, safety, and adherence to Habitat's guidelines and policies. This supervision is of large groups averaging 40-180 volunteers per week.</li><li>Under direct supervision of DCP or senior CS, maintain the integrity of worklists and quality inspection checklists for all construction sites.</li><li>Under direct supervision of DCP or senior CS, work in managing AmeriCorps members, their daily activities, and their program curriculum.</li><li>Under direct supervision of DCP or senior CS, communicate and directly coordinate with all outside partners to the construction department, including: paid subcontractors/vendors, volunteer groups and leaders, house sponsors, homeowners, AmeriCorps coordinators, and community/city officials. This happens on a daily basis via email.</li><li>At all times serve as an excellent ambassador of HFHWC and its mission to volunteers and the local community. Responsible for ensuring a positive volunteer experience and increasing the retention rate of volunteers.</li><li>Accounting for materials and supplies received for each house under construction, by counting and signing off on deliveries.</li><li>Educate homeowners to homeownership duties, including: walk-throughs upon completion of</li><li>construction, teaching of homeowner classes, and evaluating on-going homeowner/community needs.</li><li>Read and interpret building plans and specifications relative to the construction process, in accordance to building codes and historical district requirements.</li><li>Report or document problems and issues of construction that happen prior to and during the building of homes (e.g. incorrect plan submittals, overestimation of material orders, inadequate quality control) to minimize or eliminate punch list items on the pre-move-in inspection and homeowner warranty concerns after move-in.</li><li>Coordinate daily housekeeping and organization, including: storage containers, site cleanliness, recycling bins & pick up, material reuse, and waste reduction.</li><li>Participate in special construction projects for community fundraisers, events or award ceremonies that involve construction of facilities (e.g. stages, handicap ramps, bridges, playhouses, Santa's workshop, sawhorses, etc.) as well as attend Habitat Wake events including: dedications, Builders Blitz, and staff meetings. </li></ul>KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:<ul><li>Effective management of people, time, and resources, within large groups and across a number of job sites simultaneously.</li><li>Multitasking of coordination, scheduling, supervising, and teaching.</li><li>Construction knowledge and experience involving all aspects (carpentry, foundations, siding, roofing, skilled trades, finishing, painting, landscaping, etc.) of residential construction both rehabilitation and new construction.</li><li>Knowledge and understanding of current historical district requirements, North Carolina Building Code, and all other relevant Wake County municipalities' codes, with ability to interpret and explain to unskilled volunteers.</li><li>Leadership in supervisory role and willingness to take initiative.</li><li>Strong decision making abilities to accomplish tasks quickly and efficiently.</li><li>Critical thinking and troubleshooting. Working in an ever-changing environment where there is a need to encounter problems head-on and to resolve them with creative solutions and the ability to communicate changes with the CPM.</li><li>Communication: in-house (with other Habitat Wake staff in meetings, email updates, etc.) out-of-house</li><li>(email updates, in person, etc.). Includes excellent oral, written, and illustrative communication skills.</li><li>Awareness of social/community issues (e.g. poverty, affordable housing, community service, urban development etc.)</li><li>Diversity training/experience. Working in an environment with people of varying ethnicities, religions, socio-economic backgrounds.</li><li>Safety/First Aid training for emergencies on-site.</li><li>Ability to establish and maintain excellent working relationships with supervisor and Habitat Wake staff. Ability to work as part of a functionally diverse team.</li><li>Ability to create, sustain, and grow relationships with Habitat homeowners to instill the skills, knowledge, and pride required for successful homeownership dynamic neighborhoods, and an enduring commitment to Habitat. </li></ul>SUPERVISORY CONTROLS: The CS1 is responsible for keeping the CPM or senior CS updated on construction status and problems as they occur through regular meetings. Formal reviews are held annually by the Director of Construction Projects. GUIDELINES: Adherence to the Construction Department's strategic plan, included within Habitat Wake's overall plan and mission. Additional employee guidelines are provided in the HFHWC Policy and Procedure Manual. All construction practices are in accordance with North Carolina Building Codes and specific municipalities building codes. COMPLEXITY: Responsibilities involve multitasking several activities with differing deadlines, importance, and stake-holders requiring exceptional ability to organize and prioritize work and manage time. Ongoing training (e.g., building techniques, practices, materials, etc.) is critical. SCOPE AND EFFECT: All work must comply with applicable laws and construction codes, as well as Habitat Wake's guidelines, policies, and mission statement. CONTACTS: CS1 has frequent contact with other HFHWC staff, families, volunteers, and sponsors; as well as city inspectors, sales reps. and suppliers, and sub-contractors. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be on their feet for long periods of time. The employee frequently is required to stand, walk, bend, stoop, carry and use hands to fingers and reach with hands and arms. This position requires the ability to frequently lift products and supplies, up to 50 pounds. WORK ENVIRONMENT: This job operates primarily in a residential construction environment and can require operating equipment such as a forklift, power tools, hand tools, ladders, pallet jacks and other material handling equipment. Works in outside conditions that can include heat, humidity, and high noise levels. SUPERVISORY RESPONSIBILITIES: CS1 will provide direct oversight, training, and supervision to CCL and AmeriCorps members and all construction volunteers. Under the direct supervision of DCP or senior CS, CS1 can manage sites independently only with formal approval of DCP. All levels of CS are contingent on job experience and performance reviews, which may affect promotion/demotion to levels accordingly. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:<ul><li>Bachelor's degree or at least 2 years of experience in the residential construction industry (preference given to 2 years of experience as AmeriCorps member or staff at a Habitat affiliate).</li><li>Experience leading/supervising unskilled volunteers</li><li>Excellent communication skills with a strong passion for the organization's mission;</li><li>Self-motivated with the ability to work independently and as part of a team and with great energy and persistence. Experience working with diverse constituencies;</li><li>Proven organizational skills including the ability to manage multiple tasks and projects simultaneously and produce high quality results quickly and on time;</li><li>Critical thinking, problem solving, accuracy and attention to detail;</li><li>Current valid Driver's License and work type vehicle. </li></ul> NOTE: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. We are an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws. We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially vulnerable adults and children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable for upholding our policies around ethical behavior, including safeguarding and whistleblowing. THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.

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Studio Coordinator Waxing The City of Raleigh

Construction Superintendent 1 - (CS1) Habitat for Humanity of Wake County

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