Makes sound judgments, and transfers learning from one situation to another, embraces new approaches and discovers ideas to create a better member experience, establishes goals, clarifies tasks, plans work, and actively participates in meetings, follows budgeting policies and procedures, and reports all financial irregularities immediately, strives to meet or exceed goals and deliver a high-value experience for members. Works effectively with people of different backgrounds, abilities, opinions, and perceptions, builds rapport and relates well to others, seeks first to understand the other person’s point of view and remains calm in challenging situations, listens for understanding and meaning, speaks and writes effectively, takes initiative to assist in developing others.