Examples of specialized experience would typically include, but are not limited to: assisting with and/or facilitated the creation, implementation, maintenance, and analysis of tracking systems to monitor individual training programs; assisting with and/or facilitated the application of adult learning concepts and training employees on the use of educational systems; assisting with and/or facilitated/served as learning management system administration, including training users and local administrators, providing help desk support, managing user accounts, troubleshooting technical issues, maintaining databases, and managing educational records; using numerous software applications, e.g., Microsoft Word, Microsoft Excel, Microsoft Outlook; supporting office operations and producing a variety of documents such as letters, reports, spreadsheets, etc. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.