Manages the guest relations associates and patient transporters, including scheduling, performance appraisals and reviews, monitoring department workflows, quality and performance, monitoring calls and customer interactions, training and coaching, providing direction, guidance and oversight in accordance with applicable policies and procedures. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.