By partnering with Product, Engineering and AI/ML, Digital Experience, Support Operations, CX Learning & Development, Legal/Compliance, and other business leaders, this role improves retrieval accuracy, reduces duplication, accelerates product readiness, and strengthens the trustworthiness and usability of knowledge across channels. The Manager II, Knowledge Governance owns the enterprise knowledge architecture and governance strategy that ensures BambooHR's knowledge is accurate, structured, and optimized for both human understanding and AI performance across the company.