New Orleans, LA30+ days ago
Provide technical support for incoming incidents and service requests related to hardware, software, and applications Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of-business applications Perform workstation and tablet deployments, including setup, configuration, and installation Create, update, and manage service tickets, ensuring accurate documentation and timely resolution Escalate issues to internal teams, vendors, or third-party providers as appropriate Work directly with users to gather information, clarify issues, and set clear expectations Perform Active Directory user management tasks Provide onsite client support and assist with field deployments as needed Collaborate with teammates to meet service delivery goals and client needs Identify and report client concerns or recurring issues to management. Minimum of one year of experience in a technical support or IT help desk role, including internships or volunteer experience Working knowledge of Microsoft Windows desktop operating systems and the Microsoft Office suite Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users Ability to prioritize tasks and manage time effectively in a fast-paced environment Customer-first mindset with a collaborative, team-oriented approach Ability to lift and transport computers and IT equipment as needed Valid driver's license, reliable transportation, and willingness to travel to client sites within the region Some college coursework in IT, computer science, or a related field preferred.