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ADAPTED_NOW

Outreach Specialist

We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health’s offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs.

KBSkills

ACTIVE

<div><div>Company Overview:Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!Job Title & Role Description:The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health’s presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health’s offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.Skills Required:<ul><li>Strong verbal communication and persuasive abilities</li><li>Excellent interpersonal skills with the ability to build trust and rapport quickly</li><li>Strong organizational and multitasking skills to manage a personal caseload efficiently</li><li>Self-motivated with the ability to work independently and meet outreach goals</li><li>Comfortable with fast-paced environments and adapting outreach methods to various situations</li><li>Proficient in using computer systems for documentation, communication, and managing outreach activities</li><li>Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings</li><li>Fluent in English; Spanish proficiency is a plus</li></ul>Key Behaviors:Engagement: <ul><li>Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.</li></ul>Resilience: <ul><li>Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.</li></ul>Adaptability: <ul><li>Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.</li></ul>Team Collaboration: <ul><li>Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.</li></ul>Efficiency: <ul><li>Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients.</li></ul>Compassion: <ul><li>Approaches patient interactions with empathy, ensuring each patient feels heard and understood.</li></ul>Cultural Competency: <ul><li>Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.</li></ul>  Competencies:Communication: <ul><li>Ability to clearly and persuasively communicate Upward Health’s services and benefits to potential patients, making complex information easy to understand.</li></ul>Patient Engagement: <ul><li>Skilled in enrolling patients into Upward Health’s programs and ensuring they have a smooth onboarding experience.</li></ul>Customer-Centric: <ul><li>Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.</li></ul>Problem Solving: <ul><li>Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.</li></ul>Time Management: <ul><li>Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment.</li></ul>Data Management: <ul><li>Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company’s systems.</li></ul>Community Knowledge:<ul><li>Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care.</li></ul> Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. </div></div> PIa17ad2b4b7f4-25401-37485349

Upward Health

Community Outreach Specialist

Behavioral Health

Business Services

Case Management

Communication Skills

Communication Systems

Computer Skills

Cross-Functional

Data Management

Detail Oriented

Diversity

Documentation

English Language

Interpersonal Skills

Medical Records

Multitasking

Nursing

Onboarding

Organizational Skills

Patient Education

Patient Follow-up

Performance Management

Persuasion Skills

Presentation/Verbal Skills

Problem Solving Skills

Set Goals

Spanish Language

Team Player

Time Management

JobTarget

We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients.

<div><div><div>Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.  Applicants tend to be individuals who would describe themselves as a “people person.”  You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you!  KEY RESPONSIBILITIES: <ul><li>Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies</li><li>Speak with patients about the role that Upward Health can play in helping them improve their health</li><li>Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process</li><li>Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy</li><li>On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints</li><li>Participate in weekly team meetings focused on ongoing education and improvement</li><li>Accurate and timely documentation in our company‘s software system</li></ul> KNOWLEDGE, SKILLS & ABILITIES: <ul><li>Verbal communication skills</li><li>Persuasiveness</li><li>Flexibility</li><li>Dedication and resilience</li><li>Energetic</li><li>Attention to detail</li><li>Ability to multitask</li><li>Both independence and teamwork</li><li>Solid computer skills</li></ul> QUALIFICATIONS:<ul><li>Ability to quickly establish trust and build a relationship with patients</li><li>Ability to clearly communicate Upward Health’s service offering and value</li><li>Active listening skills and genuine compassion for others</li><li>Quick thinking and ability to respond to questions and objections </li><li>Organized and self-motivated </li><li>Ability to work independently and meet established goals</li><li>Enjoys collaboration within a team environment and working with people of different skills and experience</li><li>Knowledge of community resources in the local market</li><li>Able to maintain clear professional boundaries with patients and coworkers</li><li>Commitment to represent the company with professionalism</li><li>Demonstrates cultural competency and ability to work with diverse groups of community members</li><li>Comfortable using computer for documentation, communication, and organizing work</li><li>Must have reliable transportation to perform essential outreach functions</li><li>Must be fluent in English. Spanish speaking a PLUS!</li><li>Able to work flexible hours, including occasional night/weekend work</li><li>Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. </li></ul>Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.   </div></div></div> PI6477ddfa8172-25401-37096145

Data Collection

Healthcare

Operating Systems

Patient Care

Sales

Systems Administration/Management

<div><div>Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!WHY IS THIS ROLE CRITICAL?The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: <ul><li>Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies</li><li>Speak with patients about the role that Upward Health can play in helping them improve their health</li><li>Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process</li><li>Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy</li><li>On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints</li><li>Participate in weekly team meetings focused on ongoing education and improvement</li><li>Accurate and timely documentation in our company‘s software system</li></ul>KNOWLEDGE, SKILLS & ABILITIES: <ul><li>Verbal communication skills</li><li>Persuasiveness</li><li>Flexibility</li><li>Dedication and resilience</li><li>Energetic</li><li>Attention to detail</li><li>Ability to multitask</li><li>Both independence and teamwork</li><li>Solid computer skills</li></ul>QUALIFICATIONS:<ul><li>Ability to quickly establish trust and build a relationship with patients</li><li>Ability to clearly communicate Upward Health’s service offering and value</li><li>Active listening skills and genuine compassion for others</li><li>Quick thinking and ability to respond to questions and objections </li><li>Organized and self-motivated </li><li>Ability to work independently and meet established goals</li><li>Enjoys collaboration within a team environment and working with people of different skills and experience</li><li>Knowledge of community resources in the local market</li><li>Able to maintain clear professional boundaries with patients and coworkers</li><li>Commitment to represent the company with professionalism</li><li>Demonstrates cultural competency and ability to work with diverse groups of community members</li><li>Comfortable using computer for documentation, communication, and organizing work</li><li>Must have reliable transportation to perform essential outreach functions</li><li>Must be fluent in English. Spanish speaking a PLUS!</li><li>Able to work flexible hours, including occasional night/weekend work</li><li>Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. </li></ul>Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. </div></div> PIaf0b0b4ed17f-25401-35971402

<div><div><div><div>Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.  Applicants tend to be individuals who would describe themselves as a “people person.”  You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you!  KEY RESPONSIBILITIES: <ul><li>Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies</li><li>Speak with patients about the role that Upward Health can play in helping them improve their health</li><li>Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process</li><li>Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy</li><li>On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints</li><li>Participate in weekly team meetings focused on ongoing education and improvement</li><li>Accurate and timely documentation in our company‘s software system</li></ul> KNOWLEDGE, SKILLS & ABILITIES: <ul><li>Verbal communication skills</li><li>Persuasiveness</li><li>Flexibility</li><li>Dedication and resilience</li><li>Energetic</li><li>Attention to detail</li><li>Ability to multitask</li><li>Both independence and teamwork</li><li>Solid computer skills</li></ul> QUALIFICATIONS:<ul><li>Ability to quickly establish trust and build a relationship with patients</li><li>Ability to clearly communicate Upward Health’s service offering and value</li><li>Active listening skills and genuine compassion for others</li><li>Quick thinking and ability to respond to questions and objections </li><li>Organized and self-motivated </li><li>Ability to work independently and meet established goals</li><li>Enjoys collaboration within a team environment and working with people of different skills and experience</li><li>Knowledge of community resources in the local market</li><li>Able to maintain clear professional boundaries with patients and coworkers</li><li>Commitment to represent the company with professionalism</li><li>Demonstrates cultural competency and ability to work with diverse groups of community members</li><li>Comfortable using computer for documentation, communication, and organizing work</li><li>Must have reliable transportation to perform essential outreach functions</li><li>Must be fluent in English. Spanish speaking a PLUS!</li><li>Able to work flexible hours, including occasional night/weekend work</li><li>Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. </li></ul>Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.   </div></div></div></div> PI7cac62dfcbcc-25401-37096101

<div><div><div>Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.  Applicants tend to be individuals who would describe themselves as a “people person.”  You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you!  KEY RESPONSIBILITIES: <ul><li>Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies</li><li>Speak with patients about the role that Upward Health can play in helping them improve their health</li><li>Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process</li><li>Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy</li><li>On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints</li><li>Participate in weekly team meetings focused on ongoing education and improvement</li><li>Accurate and timely documentation in our company‘s software system</li></ul> KNOWLEDGE, SKILLS & ABILITIES: <ul><li>Verbal communication skills</li><li>Persuasiveness</li><li>Flexibility</li><li>Dedication and resilience</li><li>Energetic</li><li>Attention to detail</li><li>Ability to multitask</li><li>Both independence and teamwork</li><li>Solid computer skills</li></ul> QUALIFICATIONS:<ul><li>Ability to quickly establish trust and build a relationship with patients</li><li>Ability to clearly communicate Upward Health’s service offering and value</li><li>Active listening skills and genuine compassion for others</li><li>Quick thinking and ability to respond to questions and objections </li><li>Organized and self-motivated </li><li>Ability to work independently and meet established goals</li><li>Enjoys collaboration within a team environment and working with people of different skills and experience</li><li>Knowledge of community resources in the local market</li><li>Able to maintain clear professional boundaries with patients and coworkers</li><li>Commitment to represent the company with professionalism</li><li>Demonstrates cultural competency and ability to work with diverse groups of community members</li><li>Comfortable using computer for documentation, communication, and organizing work</li><li>Must have reliable transportation to perform essential outreach functions</li><li>Must be fluent in English. Spanish speaking a PLUS!</li><li>Able to work flexible hours, including occasional night/weekend work</li><li>Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. </li></ul>Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.   </div></div></div> PI1b15c3205321-25401-37096150

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