location_0_addressRegionName

location_0_addressCountryName

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Community Liaison

The Community Liaison, Home Health and Hospice will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriad of services we bring to eligible patients in their respective market. The Community Liaison, Home Health and Hospice is responsible for inbound/outbound communication and business development across all eligible business units (Medical Group, Home Health, Hospice, etc).

KBSkills

ACTIVE

Overview HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us<ul><li>Health, Dental, Vision, Disability & Life Insurance, and much more</li><li>401K Retirement Plan (with company match)</li><li>Tuition, Professional License and Certification Reimbursement</li><li>Paid Time Off, Holidays and Volunteer Time</li><li>Paid Orientation and Training</li><li>Great Place to Work Certified</li><li>Established in 11 states</li><li>Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!</li></ul> More details about the benefits we offer can be found at <a href="https://careers.harmonycares.com/benefits" rel="noopener nofollow noreferrer" target="_blank">https://careers.harmonycares.com/benefits</a>.  Responsibilities The Community Liaison, Home Health and Hospice is responsible for inbound/outbound communication and business development across all eligible business units (Medical Group, Home Health, Hospice, etc). The role acts as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The Community Liaison, Home Health and Hospice will explain benefits of enrollment and will provide patients, caregivers, POAs, and guardians with the myriad of services we bring to eligible patients in their respective market. Essential Duties and Responsibilities<ul><li>Market analysis, along with competitive landscape, in which to differentiate our HC services to external referral sources</li><li>Meet and exceed agreed upon F2F and virtual meeting goals with key decision makers</li><li>Thoroughly understand eligibility and enrollment process of the HarmonyCares suite of businesses in a given market</li><li>Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region</li><li>Schedule face to face or phone discussions with patients, POAs, or guardians to provide guidance on patient eligibility for all programs</li><li>Provide direction on benefit enrollment program and processes</li><li>Obtain Voluntary Alignment Form from patients, POAs, or guardians at all times</li><li>Answer inbound calls from patients, families, and facility staff members regarding various eligible programs</li><li>Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department</li><li>Oversee and document outreach calls conducted and meetings scheduled with external sources</li><li>Ensure scheduled meetings with patients and their caregivers are attended timely</li><li>Adhere to company policies and procedures related to patient outreach calls</li><li>Complies with PHI and HIPPA guidelines</li><li>Maintains consistent communication with Director- Enterprise Sales, Practice Managers, Hospice/HH Administrators, and local BU support staff</li><li>Performs other additional duties as assigned</li></ul> Qualifications Required Knowledge, Skills and Experience<ul><li>High school diploma or GED</li><li>Six months or more of administrative office experience or outside sales experience</li><li>Must maintain a valid driver’s license and good driving record</li><li>Excellent written and verbal communication skills</li><li>Ability to work independently and complete multiple tasks</li><li>Strong organizational skills</li><li>Computer skills including but not limited to Word, Excel, Outlook, Report software</li><li>Demonstrable success in quickly building telephonic relationships with eligible patients</li></ul>Preferred Knowledge, Skills and Experience<ul><li>Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training</li></ul> Pay Transparency  Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. Notice HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.

HarmonyCares

Community Liaison – Home Health | Cincinnati, OH

Administrative Skills

Billing

Budgeting

Business Development

Business-to-Business (B2B)

Calendar Management

Communication Skills

Computer Skills

Customer Relationship Management (CRM)

Disability Insurance

Driver's License

Enterprise Sales

Field Sales

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Healthcare Quality

High School Diploma

Home Care

Hospice Care

Life Insurance

Medical Treatment

Microsoft Excel

Microsoft Outlook

Microsoft Word

Multitasking

Organizational Skills

Patient Assessment

People Management

Performance Analysis

Presentation/Verbal Skills

Primary Care

Professional License

Sales

Telephone Skills

Time Management

Writing Skills

eCommerce

Appcast PX 2

Community Liaison – Hospice | Cincinnati, OH

YEAR

Engagement Manager

JOB SUMMARY: The Manager of Youth Services & Family Engagement will provide strategic leadership in developing and managing education-focused initiatives, family engagement programs, and community partnerships that align with CPL’s mission and strategic priorities. Work collaboratively with the Early Childhood Specialist, Youth Services Manager, and external education partners to develop innovative learning opportunities for children and families.

Description<h3>YOUTH & FAMILY ENGAGEMENT MANAGER</h3>Youth Services DepartmentFull time (37.50 hrs. per week) /Pay Grade 7 - $77,825.00Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge. The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patrons and staff.<h3>JOB SUMMARY:</h3>The Manager of Youth Services & Family Engagement will provide strategic leadership in developing and managing education-focused initiatives, family engagement programs, and community partnerships that align with CPL’s mission and strategic priorities. This position will oversee the Family Engagement Team while collaborating with internal departments, community organizations, and educational institutions to ensure CPL remains a leader in literacy and youth development.<h3>JOB REQUIREMENTS:</h3>Education: Bachelor’s degree in education or a related field required. Masters in education preferred.Experience:<ol><li>Five years of experience leading a team toward organizational growth in education.</li><li>Five years of experience supporting family engagement initiatives that promote academic excellence and/or social-emotional learning.</li><li>Three years of experience managing afterschool programs and/or student enrichment initiatives.</li><li>Three years of experience leading literacy programs or initiatives.</li><li>Three years’ experience working with personal computers, online tools, resources, databases, and group meeting platforms required.</li></ol>Technical Expertise:<ol><li>Strong understanding of youth development, curriculum planning, and community engagement strategies.</li><li>Experience managing budgets, grants, and program funding to ensure sustainability and impact.</li><li>Excellent written and verbal communication skills, with the ability to present to diverse audiences.</li><li>Demonstrated ability to build partnerships and collaborate effectively with schools, educators, families, and community organizations.</li><li>Strong organizational skills, collaboration, and a passion for literacy and family engagement initiatives.</li><li>Ability to build and maintain relationships with internal and external stakeholders.</li><li>Experience in coordinating literacy, youth, and family engagement programs.</li><li>Strong communication and presentation skills.</li><li>Ability to analyze and track data to inform programming decisions.</li><li>Experience in budget management and familiarity with grant compliance preferred.</li><li>Ability to work both independently and collaboratively in a dynamic environment.</li><li>The ability to multi-task and meet deadlines.</li><li>Read, understand, and communicate information and ideas presented in writing.</li><li>Experience working with all levels within an organization is required.</li><li>Proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, succinct, and free of errors.</li></ol>Certifications: Driver’s License.<h3>OTHER EXPECTATIONS:</h3><ol><li>Attendance: Adhere to Library attendance and work schedule policies. Flexibility to travel as required.</li><li>Collaboration: Establish and maintain cooperative working relationships. Work in a complex institutional structure requiring significant collaboration.</li><li>Communication: Read, understand, and communicate information and ideas presented in writing. Listen to, understand, and communicate information and ideas.</li><li>Customer Service: Determine and meet customer needs. Work effectively with external entities and the public.</li><li>Initiative: Work independently with minimal supervision.</li><li>Positive and Enthusiastic Attitude: Be courteous and respectful.</li><li>Quality of Work: Effectively manage time to meet operation needs and desired outcomes and plan and organize the steps to implement new projects. Adhere to Library work rules, procedures and policies, and collective bargaining agreements.</li><li>Reliability: Consistently perform required duties.</li><li>Teamwork: Work as part of a team and work effectively with persons and communities from diverse cultural, social and ethnic backgrounds.</li><li>Must have reliable transportation.</li></ol><h3>ESSENTIAL DUTIES AND RESPONSIBILITIES:</h3>Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:<h3>Leadership & Strategy</h3><ol><li>Provide visionary leadership in the development and execution of innovative family engagement and youth literacy programs that align with educational best practices.</li><li>Develop and implement strategic plans for Youth & Family Engagement, ensuring alignment with CPL’s overall mission and priorities.</li><li>Lead and manage the Family Engagement Team, providing professional development, coaching, and mentorship to enhance team effectiveness.</li><li>Strengthen CPL’s role as a leader in literacy and education by developing collaborative initiatives with local and national organizations, schools, and government agencies.</li><li>Serve as a key liaison between CPL and educational institutions, advocating for library services that support student success and community literacy efforts.</li></ol><h3>Education & Program Development</h3><ol><li>Design, implement, and oversee evidence-based family engagement initiatives that support early literacy, K-12 education, and lifelong learning, with a focus on the Science of Reading.</li><li>Lead professional development initiatives for Youth Services staff, equipping them with the tools and training needed to effectively support literacy and educational programming.</li><li>Develop and oversee Cleveland Reads initiatives, including major events such as the Family Fall Festival, High School Readiness Night, and other literacy-focused community engagements.</li><li>Work collaboratively with the Early Childhood Specialist, Youth Services Manager, and external education partners to develop innovative learning opportunities for children and families.</li><li>Oversee the creation of culturally responsive programming that meets the diverse needs of Cleveland’s communities.</li></ol><h3>Community & Stakeholder Engagement</h3><ol><li>Build and maintain strategic partnerships with schools, community organizations, and local government agencies to expand CPL’s impact in youth education.</li><li>Represent CPL at community and education-focused events, speaking on behalf of the library’s efforts in youth engagement and literacy.</li><li>Develop and deliver high-impact presentations and reports for internal and external stakeholders to showcase the success and impact of CPL’s education initiatives.</li></ol><h3>Operations & Evaluation</h3><ol><li>Work closely with Finance and ER&D teams to ensure that YSFE budgets, grants, and programs meet funding requirements and financial protocols.</li><li>Establish data collection and evaluation systems to track program effectiveness, measure impact, and inform decision-making for continuous improvement.</li><li>Ensure CPL’s education initiatives align with state and national literacy benchmarks, supporting the academic success of children and families.</li><li>Perform other duties as assigned.</li></ol>Recruiter: Althea JohnsonPosting Open Until: 4/30/2025#J-18808-Ljbffr

Cleveland Public Library

YOUTH & FAMILY ENGAGEMENT MANAGER

JobLeads

Volunteer jobs in Ohio have opportunities for you. See which jobs are hiring now and apply easily with Monster.

Top Volunteer Jobs in Ohio | Monster