FULL_TIME

FEED

OTHER

The hallmarks of this position include recruiting, retaining, and managing Caris Healthcare Volunteers to enhance the quality of life for patients and their families. A Caris Healthcare Volunteer Coordinator provides support the hospice interdisciplinary team through office functions.

Position: Volunteer CoordinatorPay: $17.50 / hr. - $21.25 / hr. Depending on ExperienceA Caris Healthcare Volunteer Coordinator provides support the hospice interdisciplinary team through office functions. The hallmarks of this position include recruiting, retaining, and managing Caris Healthcare Volunteers to enhance the quality of life for patients and their families.At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide. Benefits include: <ul><li> Competitive Salary </li><li> Bonus Eligibility </li><li> Eligible for benefits within 60 days </li><li> Health Benefits (Medical, Dental, Vision); health savings account </li><li> Paid Time Off/Holidays </li><li> 401 (K) plan with company match </li><li> Paid Training </li><li> Mileage Reimbursement </li><li> Tuition Reimbursement </li><li> Flexible Scheduling </li><li> Career Advancement Opportunities </li></ul> Responsibilities: <ul><li> Develops effective recruitment strategies and increases visibility of the Caris Healthcare Volunteer Program within the community </li><li> Provides training, orientation, and oversite to Caris Healthcare Volunteers </li><li> Assigns volunteers to meet program needs and volunteer interests and skills </li><li> Arranges volunteer meetings for support, on-going training, problem solving, and community engagement </li><li> Completes social assessments with patients and caregivers to enhance quality of life </li><li> Participates in interdisciplinary team meetings and development of the patient plan of care </li><li> Coordinates bereavement interventions and community outreach </li></ul> Qualifications: <ul><li> Bachelor's Degree in a Behavioral or Social science area concentration preferred </li><li> One (1) year experience in a related field and volunteer activity preferred </li><li> Excellent communication and interpersonal skills </li><li> Strong organizational and problem-solving skills </li><li> Proficient computer and technology skills </li></ul> If you see yourself a good fit and want to join our team apply today! Caris HealthCare is an affiliate of NHC. EOE <img alt=" " height="1" src="https://ars2.equest.com/?response_id=433c45714596330f82468b95bbbc265a&view" width="1"/>

Springfield Caris

Volunteer Coordinator

equestftpin

UNKNOWN

POSITION TITLE: Residential Service Coordinator LOCATION: Nashville, TN STATUS: Full Time, Salaried, Exempt PROGRAM: Developmental Disability Services REPORTS TO: Director of Developmental Disability Services INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. 3. To ensure the implementation of Individual Support Plans, and ensure that monthly reviews encompass pertinent information that is exchanged with the Medical and Day Service Coordinator as well as pertinent persons from individuals, families, guardians, Independent Support Coordinators, Regionals Office personnel, etc.

POSITION TITLE: Residential Service Coordinator LOCATION: Nashville, TN STATUS: Full Time, Salaried, Exempt PROGRAM: Developmental Disability Services REPORTS TO: Director of Developmental Disability Services INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements. JOB SUMMARY AND QUALIFICATIONS: The Residential Service Coordinator is responsible for the overall services for those individuals receiving Residential Habilitation or Supported Living services from Volunteers of America. The implementation of the Individual Support Plans and the attainment of individual’s visions within their home and community environments is essential. This person will be responsible for case management and referral to resources in the community as well as direct supervision of house managers in each residential and supported living setting. WHAT YOU SHOULD HAVE FOR THIS ROLE: This position requires a BA degree OR an equivalent number of years of progressively more responsible direct experience with the consumer population AND a current Tennessee Driver’s License. RESPONSIBILITIES: 1. To ensure compliance with DMH/DD Quality Enhancement guidelines for residential supports and services. 2. To ensure cleanliness and safety of persons served and their homes. 3. To ensure the implementation of Individual Support Plans, and ensure that monthly reviews encompass pertinent information that is exchanged with the Medical and Day Service Coordinator as well as pertinent persons from individuals, families, guardians, Independent Support Coordinators, Regionals Office personnel, etc. 4. To complete comprehensive monthly reviews in a timely manner. 5. To monitor consumers’ outcomes to ensure the agency actively strives towards reaching the person’s vision. 6. To monitor the consumer personal records to ensure information contained is in accordance with DMH/DD guidelines. 7. To coordinate all residential employee training and to assist in tracking training to ensure best practice and DMH/DD compliance. 8. To coordinate services with individuals served, guardians, families, Independent Support Coordinators, day services, etc. 9. To participate in management meetings and supervisory planning sessions. 10. To ensure that individuals served receive all possible benefits for the purpose of increasing their disposable income, i.e. food stamps, MR housing, level billing, discount utility programs, STRAP etc. 11. To ensure the agency supervision and all internal quality assurance plans are implemented as they pertain to residential services and supports. 12. To ensure that prudent financial residential spending occurs and all appropriate documentation regarding expenditures meets policy and procedure requirements. 13. Any other responsibilities as assigned to meet the mission of the agency. 14. Performance quality improvement (PQI) duties as assigned by supervision & PQI committee. BENEFITS: Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following: Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability MetLife Legal Plans Financial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts *Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) *All company paid benefits and paid time off effective day one Work Culture Commitment Committee Justice Committee Integrity Committee Compassion Committee Retention Committee Training & Development VOA LEAD Program- Leadership Development Program VOA University - Staff Development VOA Academy - Clinical Training and Development We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

VOLUNTEERS OF AMERICA MID STATES INC

Residential Service Coordinator

ADAPTED_NOW

Work at Home Guidance To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.

YEAR

Become a part of our caring community and help us put health first In the role of UM Coordinator 2, you will join our dynamic Clinical Call Center team, engaging daily with both providers and members while managing approximately 30 to 50 calls per day. Your responsibilities will include assisting providers in determining whether a member’s service requires prior authorization or a referral, responding to inquiries about authorization statuses, and gathering clinical information for pending authorizations. You may also support members with their authorization requests, which could involve making outbound calls to provider offices. As a UM Coordinator, you will be tasked with collecting and reviewing clinical data and resources to help achieve positive outcomes for our consumers. The position offers a challenging environment, as our processes and procedures are subject to frequent updates due to evolving CMS rules and regulations. Maintaining a high standard of quality is essential, as monthly performance requirements must be consistently met. Our mission emphasizes the health of our teammates, company, and customers. We are committed to fostering a workplace where every team member feels valued, respected, and treated with kindness. Collaboration and continuous learning are central to our approach, allowing us to develop the best solutions for those we serve. We are dedicated to fulfilling our purpose by consistently delivering excellent service to our customers. This position requires the use of multiple systems, therefore the ability to maneuver multiple systems at one time is vital. In this role you will: + Take inbound calls to engage members and/or providers to verify clinical information, typically 30-50 calls daily. + Handle customer inquiries both telephonically and by fax + Learn how to maneuver our process flow to effectively handle customer requests + Provide excellence customer service to our customers + Document all call information according to standard operating procedures and attach clinical information when necessary + Use multiple systems, therefore the ability to maneuver multiple systems at one time is vital. + Identify and escalate issues Use your skills to make an impact Required Qualifications + Prior customer service and/or call center experience + Proficiency in Microsoft Office applications, including Word and Excel + Excellent verbal and written communication skills + Ability to multitask within several computer systems while on the phone + Aptitude for quickly learning and navigating new technology systems and applications + Typing skills Preferred Qualifications + Proficient utilizing electronic medical record and documentation programs + Proficient and/or experience with medical terminology and/or ICD-10 codes + Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization Workstyle: Remote work at Home Location: U.S. Schedule: Must be available to work any shift between the hours of 7 am - 7pm Central. Most shifts are 8 1/2 hours with a potential to rotate on holidays and weekends as needed. Travel: None Work at Home Guidance To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. SSN Alert Humana values your personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. ​ Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Humana

UM Administration Coordinator

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Volunteer CoordinatorSpringfield Caris

Residential Service CoordinatorVOLUNTEERS OF AMERICA MID STATES INC

UM Administration CoordinatorHumana

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