UNKNOWN

FEED

Provide support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medical individual and family counseling, personal and family life education, PFM services, information and referral services, deployment assistance, SECO, exceptional family member services, child abuse prevention and response services, domestic violence prevention and response services, MWR services, and transition assistance, when requested and approved by the Government. Diligent Solutions is seeking a Field Consultant to travel throughout their state and/or region, as directed and approved by MC&FP, collaborate with existing family support resources to augment their activities and fill gaps where they exist to support Service members and families from all Components with special emphasis on those who are geographically isolated from installation support.

Title: Military Field Consultant - Senior Location: Arkansas Work Status: US Citizen Clearance: Eligibility Salary: Depending on Experience (DOE) Benefits: Health, Dental, 401k, Etc.Job SummaryDiligent Solutions is seeking a Field Consultant to travel throughout their state and/or region, as directed and approved by MC&FP, collaborate with existing family support resources to augment their activities and fill gaps where they exist to support Service members and families from all Components with special emphasis on those who are geographically isolated from installation support.RESPONSIBILITIES AND DUTIES:Specific responsibilities of this position include, but are not limited to:<ul style="margin-top:0in;list-style-type:disc"><li style="margin-bottom:0in;line-height:normal">Provide Service members and families with information and referrals</li><li style="margin-bottom:0in;line-height:normal">Develop and maintain a catalog (e.g. community resource finder) of Government approved family programs and support resources within assigned state </li><li style="margin-bottom:0in;line-height:normal">Identify problems and/or gaps in available services/resources and determine methods to fill gaps and enhance existing support system efforts, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources</li><li style="margin-bottom:0in;line-height:normal">Provide support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medical individual and family counseling, personal and family life education, PFM services, information and referral services, deployment assistance, SECO, exceptional family member services, child abuse prevention and response services, domestic violence prevention and response services, MWR services, and transition assistance, when requested and approved by the Government</li><li style="margin-bottom:0in;line-height:normal">Participate in and facilitate collaboration between military and civilian agencies to improve coordination</li><li style="margin-bottom:0in;line-height:normal">Provide briefings and share information that brings related groups together to facilitate networks of volunteers, when approved by the Government</li><li style="margin-bottom:0in;line-height:normal">Provide support to unit/command and family support staff through briefings, information sharing, and training, when approved by the Government</li></ul>QUALIFICATIONS:<ul style="margin-top:0in;list-style-type:disc"><li style="margin-bottom:0in;line-height:normal">US Citizen and fluent English speaker</li><li style="margin-bottom:0in;line-height:normal">Possess strong customer service skills, knowledge of call center operations, and knowledge of the military lifestyle</li><li style="margin-bottom:0in;line-height:normal">Holds a Bachelor’s degree (or equivalent work experience)</li><li style="margin-bottom:0in;line-height:normal">Possess a minimum of 6 years of prior military experience as: </li><li><ul style="margin-top:0in;list-style-type:circle"><li style="margin-bottom:0in;line-height:normal">an Active Duty, National Guard, or Reserve service member, or</li><li style="margin-bottom:0in;line-height:normal">the spouse of a member, or</li><li style="margin-bottom:0in;line-height:normal">relevant civilian knowledge and experience working in Military Service programs (military departments and family service-type programs)</li></ul></li><li style="margin-bottom:0in;line-height:normal">Possess at least an additional 4 years of work experience consisting of some combination of prior military experience and marketing, sales, recruiting, education, or other similar networking-intensive work</li><li style="margin-bottom:0in;line-height:normal">Must undergo criminal history and fingerprint check</li><li style="margin-bottom:0in;line-height:normal">Must submit to and successfully pass a DoD-initiated Tier 2 (Low-Risk) Suitability Investigation. </li><li style="margin-bottom:0in;line-height:normal">Must be willing to travel up to 80% within assigned geographical area of responsibility, usually by own vehicle</li><li style="margin-bottom:0in;line-height:normal">Must reside within 50 miles of: Little Rock AFB, AR</li></ul>PREFERRED QUALIFICATIONS: <ul style="margin-top:0in;list-style-type:disc"><li style="margin-bottom:0in;line-height:normal">Fluently bilingual English-Spanish</li><li style="margin-bottom:0in;line-height:normal">Prior experience in marketing, recruiting, counseling, and/or academic instruction</li></ul>

Diligent Solutions

Military Field Consultant - Senior - AR

Academic Advice

Accounts Receivable

Call Center Operations

Child and Youth Services

Community and Social Services

Consulting

Customer Support/Service

English Language

Government

Identify Issues

Marketing

Military

Multilingual

Risk

Spanish Language

United States Citizen

United States Department of Defense (DoD)

Willing to Travel

partner Hirebridge

FULL_TIME

OTHER

Technical Skills: Proficient with key databases, including FoxPro, Claims Systems, Medical Management Systems, and Provider Data Management Systems; working knowledge of VA policies and procedures, current knowledge of claims, reimbursement methodology; healthcare or managed care experience. • Communicate clearly through both written and verbal forms of communication and follow up with various parties to ensure tasks are completed within the allotted timeline or issues are escalated appropriately.

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.Veterans, Reservists, Guardsmen and military family members are encouraged to apply!Job Summary Ensures accurate, timely maintenance and synchronization of critical provider data across all provider databases and systems. Accesses and utilizes multiple software applications. Applies business rules and knowledge of Provider contract language, pricing and reimbursement methodologies to each database/system to validate Provider information across systems. Communicates with internal and external clients by phone and email to clarify data and follow-up on issues, while working under timeline, accuracy, and production targets. Requires the ability to manage a large amount of complex information and must be able to communicate clearly and draw sound conclusions. Supports the maintenance of accurate, up-to-date provider data to include updates, changes, additions and terminations for assigned files.Education & Experience Required: • High School Diploma or GED • U.S. Citizenship • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DOD) background investigation • One year experience in a customer service role or administrative support work requiring data entry work • Proficiency in using Microsoft Office products and the Internet Preferred: • 2 years of data entry experience • Healthcare industry experience, including knowledge of health servicesKey Responsibilities • Process provider data inventory within expected timeline while meeting accuracy and production targets. • Identify, research, and analyze issues received to determine appropriate handling. Resolve provider data correction requests in a specified time frame. Manage daily follow up of Provider data correction requests and resolve all issues to ensure databases are current and accurate. • Maintain and process reimbursement terms to ensure correct claims payment and downstream processing. • Review Provider contract language and identify when the contract is out of compliance. Process Provider contracts, run reports and respond to inquiries regarding contract compliance issues; image and index contracts and return images to network subcontractors. Conduct quality assurance activities to ensure image quality and completion of image activities. • Support requests for assistance and research issues using various resources including online searches and phone calls. • Communicate clearly through both written and verbal forms of communication and follow up with various parties to ensure tasks are completed within the allotted timeline or issues are escalated appropriately. • Coordinate with internal departments for provider database related issues. • Perform all other related duties as assigned by supervisor. • Regular and reliable attendance is required.Competencies Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to unique styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Excel, Outlook, TriWest Intranet, the Internet, and department software applications. Organizational Skills: Ability to multi-task, adjust to priorities and learn new systems, within the time constraints and with available resources; must be detail-oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Technical Skills: Proficient with key databases, including FoxPro, Claims Systems, Medical Management Systems, and Provider Data Management Systems; working knowledge of VA policies and procedures, current knowledge of claims, reimbursement methodology; healthcare or managed care experience.Working Conditions Working Conditions: • Availability to cover any work shift • Works within a standard office environment • Extensive computer work with prolonged periods of sitting • Works within a standard office environment, with minimal travel TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $39,000 to $44,000 per year.Company Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: <ul><li> Medical, Dental and Vision Coverage </li><li> Paid time off </li><li> 401(k) Retirement Savings Plan (with matching) </li><li> Short-term and long-term disability, basic life, and accidental death and dismemberment insurance </li><li> Tuition reimbursement </li><li> Paid volunteer time </li></ul>Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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Military Field Consultant - Senior - AR Diligent Solutions

Provider Data Specialist TriWest Healthcare Alliance

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