Ability to communicate in English by phone, etc., with customers/patients/staff; demonstrate excellent oral/writing skills and excellent listening skills; working as a team player to achieve LLUMC and departmental goals, ability to have other cooperate or follow a specific course of action, relate positively, effectively, and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach and collaborate; accept direction. Able to communicate effectively in English, in person, in writing, and on the telephone; think critically; perform basic math functions; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information; pay close attention to detail; work independently with minimal supervision.