Primary Duties: Respond to routine to moderately complex customer inquiries, requests for quotations, purchase orders, order changes, adjustments, cancellations, delivery questions, documentation needs, and service concerns through phone, email, fax, walk-in, and business system channels. Knowledge, Skills, and Abilities: Solid working knowledge of customer service practices, quote-to-order processes, ERP or business systems, order tracking, documentation requirements, and basic pricing, availability, and delivery coordination.