Responsible for rotating throughout all buildings, grounds and all animal areas and reporting suspicious conditions or unusual occurrences to Security Captain or Supervisor either in a vehicle or on foot; Respond to all requests for first aid, CRP, and/ or AED from guests or employees; Attend to the needs of the individual requesting assistance in a calm, professional, and ethical manner; Respond to security related incidents occurring on zoo property, set the tone of enforcement in interactions, mitigate and defuse situations; Respond to all alarms as dispatched; Lead and manage all employee or guest related incidents, providing detailed investigative information, witnesses, and accurate location(s) on reports; Responsible for ensuring work related incidents are reported, investigated, appropriate medical attention is sought and appropriate departments are contacted; Responsible for maintaining records of employee or guest related incidents including after hours calls; Responsible for providing guest control, including challenging situations; Participate in a rotation on the Dispatch post located in the Security office which will include, but is not limited to, monitoring all Zoo activity, and deploying fellow Security officers to the scene of activity as needed; facilitating 911 calls and centralized Code Alpha and Code Beta communication needs; monitoring and communicating severe weather conditions; coordinating cab transportation for employee related incidents and accidents; and documenting and recording activities as appropriate; Practice good safety awareness and ensure guest safety at all times; Perform other related duties as assigned by management; Ensure all company policy and procedures are followed; and, Adhere to all policies and procedures of the Zoo. Must be at least 21 years old; Two years of security related experience; Good working knowledge of security operations in a business environment; Proficiency with Microsoft Office software, including Microsoft Outlook, Excel and Word; Must possess or able to successfully complete basic first aid, CPR and AED training within a month of hire date and maintain these certifications set forth by the American Red Cross or equivalent association; and, Valid driver’s license .