Duties/Responsibilities: Serve as the primary contact for all technical support inquiries staff and be the primary executive-level staff, addressing hardware, software, applications, and workflow-related issues through various channels such as support portals, phone, email, chat, and in-person. Relevant technical or service management certifications are a plus, including Microsoft 365, Microsoft Endpoint, ITIL, CompTIA, or other certifications related to technical support, customer service, systems administration, or service desk operations.