What You'll DoGreet patients, families, visitors, and staff in a friendly and professional mannerServe as the initial point of contact for patients entering the clinicCheck patients in and out for appointmentsSchedule, confirm, and reschedule patient appointmentsAnswer and appropriately direct incoming telephone callsCollect and verify patient demographic, insurance, and contact informationAssist with registration and patient record updatesObtain and verify required insurance information and documentationCollect applicable copayments and other patient balancesAssist patients with questions regarding appointments, referrals, and clinic proceduresCoordinate referrals and other administrative requests as directedMaintain accurate and confidential patient recordsCommunicate effectively with providers, clinical staff, patients, and familiesAssist with billing and insurance-related administrative functions as neededMaintain a clean, organized, and welcoming reception areaFollow HIPAA, hospital policies, and applicable regulatory requirementsProvide excellent customer service while maintaining professionalism and confidentialityPerform other administrative duties as assigned to support efficient clinic operationsWhat You'll BringEducationRequired:High school diploma or equivalentExperiencePrevious experience in a medical office or clinic setting preferredPrevious customer service or receptionist experience preferredFamiliarity with medical terminology preferredExperience with electronic medical records (EMR) systems preferredStrong communication and interpersonal skillsExcellent organizational and time-management skillsStrong attention to detail and accuracyAbility to handle multiple tasks in a fast-paced environmentAbility to maintain confidentiality and exercise good judgmentProfessional, friendly, and patient-focused demeanorAbility to work effectively as part of a healthcare teamWhy Join Gateway Regional Medical Center? Clinic ReceptionistGateway Regional Medical Center - Troy, ILDepartment: Troy Family Medicine/PediatricsPosition Status: Full-TimeWork Schedule: Days, 40 hours/weekLocation: Gateway Medical Group Family Medicine/Pediatrics, 619 Edwardsville Rd., Troy, IL 62294Pay Range: $16.20-$24.30 per hourWe Are Gateway Regional Medical CenterOur mission is to provide compassionate, high-quality healthcare services to our community, promoting wellness and healing through innovative treatments, advanced technology, and a dedicated team of professionals.