Richfield, OH30+ days ago
Key Responsibilities • Manage the full lifecycle of warranty claims-from initial receipt to closure • Conduct detailed root-cause analyses and failure investigations • Collaborate with Quality Assurance, Engineering, and Production teams to resolve issues • Track trends, identify recurring problems, and recommend corrective actions • Prepare and deliver warranty performance reports and dashboards • Communicate findings with internal teams and external customers • Support quality audits and continuous improvement activities • Maintain detailed documentation of all warranty-related activities • Participate in product evaluations and testing to validate corrective actions. Bachelor's degree in Engineering, Quality, Industrial Technology, or a related field (required) 2-5 years of experience in warranty, QA, or product support within a manufacturing environment Strong understanding of root-cause analysis tools (5 Why, Fishbone, etc.) Experience working cross-functionally with engineering and manufacturing teams Excellent communication, documentation, and analytical skills Proficient with ERP systems and Microsoft Office.