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Physical demands and work environment: Must be able to sit or stand for long periods of time and walk on various types of terrain, including uneven surfaces, construction sites, and residential properties that may have mud, ruts, etc. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths.

Job Summary As a Warranty Customer Care Manager, you will place the customer's satisfaction with their residential Fischer Home construction warranty at the center of all you do. If you are a passionate problem solver who seeks out the best strategic intervention, you will find success in this role. The most rewarding part of this role is putting the finishing touches on the customer's new homes as they finish up their 1 year warranty period. You will thrive in this role if you: <ul><li>Enjoy working with customers and providing excellent customer service, even when that isn't giving them everything they may ask for. </li><li>Possess a process-oriented approach to troubleshooting. </li><li>Seek out the root causes of issues to develop the most efficient and appropriate solutions. </li><li>Leverage team collaboration to complete tasks. </li><li>Possess excellent written and oral communication skills. </li><li>Possess initiative, drive and the ability to lead others. </li><li>Appreciate the value of organization and documentation </li></ul>These skills will be used to: <ul><li>Manage residential construction warranty service requests. </li><li>Develop and implement the appropriate and cost effective solutions to warranty service issues. </li><li>Schedule and perform customer issue tracking for closed communities and one year after warranty. </li><li>Provide appropriate and complete documentation on all service-related paperwork. </li><li>Process issues while considering the scope of work, supplier performance and Trade Partner performance. </li></ul>Preferred Qualifications: <ul><li>Exceptional organization skills using databases and scheduling platforms. </li><li>Customer service motivated and eager to deliver the best experience. </li><li>Communication skills that quickly adapt to different individuals. </li></ul>Physical demands and work environment: <ul><li>Must be able to sit or stand for long periods of time and walk on various types of terrain, including uneven surfaces, construction sites, and residential properties that may have mud, ruts, etc. </li><li>Must be able to utilize sensory skills (i.e., verbal communication) and technology (i.e. cellphone) to communicate with other Associates and customers effectively. </li><li>Must be able to perform movements such as bending, stooping, reaching, pushing, grasping, etc. </li><li>Must have the ability to climb permanent stairs, temporary stairs, and ladders. </li><li>Must have the physical strength and stamina to perform tasks such as lifting approximately 50 lbs. unassisted throughout the workday. </li><li>Must be able to endure and be exposed to different types of conditions, including weather (heat, cold, rain, ice, etc.) and substances such as dust, dirt, and fumes. </li><li>Must be able to properly use and wear protective gear provided, including but not limited to hard hat, safety glasses, gloves, steel-toed shoes, etc. </li><li>Must be able to travel to job sites regularly throughout the day. </li></ul>The Value of a Career with Fischer Homes Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 32nd largest builder in the United States. We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are: <ul><li>Professional Development Training programs </li><li>Tuition Reimbursement </li><li>Competitive Compensation </li><li>401(k) with Company matching contributions and profit-sharing </li><li>Employee Life Insurance </li><li>Personal time off </li><li>Inclusive Leave </li></ul> Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

Fischer Homes

WARRANTY FIELD MANAGER

Cellular Telephone

Communication Skills

Construction

Customer Satisfaction

Customer Support/Service

Diversity

Documentation

Identify Issues

Leadership

Lift/Move 50 Pounds

Maintenance Services

Organizational Skills

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Residential Construction

Residential Real Estate

Track Customer Issues

Training Program

Training/Teaching

Tuition Reimbursement

Vendor/Supplier Evaluation

Willing to Travel

Writing Skills

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Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C. Responsibilities/Qualifications. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal, and to be officially certified as a Great Place to Work for the last three years.

<h2>Overview</h2>Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we have cared for our employees and customers, which is why we rank as the 19th largest privately-owned builder in the country and have a history of long-tenured employees. We are proud to be named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal, and to be officially certified as a Great Place to Work for the last three years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success. Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.<h2>Responsibilities/Qualifications</h2>Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Northern Kentucky area and surrounding areas.  In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.  Duties and Responsibilities: <ul><li>Complete assigned warranty service requests within the guidelines of company policy</li><li>Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer</li><li>Evaluate all customer complaints and report solutions </li><li>Conduct 90 day appointments and service as needed basis for the remainder of the year</li><li>Keep the customer care system up-to-date and accurate</li><li>Recommend changes that will improve processes</li><li>Monitor and respond to email and voice mail messages daily</li><li>Comply with the "Warranty On Call" procedure</li></ul>Desired Knowledge and Skills: <ul><li>Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution </li><li>Excellent verbal and written communication skills with internal and external customers</li><li>General knowledge of residential construction and the homebuilding process</li><li>Must have basic computer skills, experience using an iPad preferred</li><li>Self-driven and able to work independently</li><li>Customer oriented, outgoing, dependable & ethical</li><li>Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful</li><li>Problem solving abilities with excellent follow-up skills</li><li>Must have reliable transportation</li><li>Must have a High School Diploma</li><li>Construction or other related college degree a plus</li><li>3-5 years Residential Home Experience ideal</li></ul> The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary. Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.<h2>Summary</h2>Excellent salary and bonus potential.Join a special team that works together to make Drees a successful company and a rewarding place to work!

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Warranty Jobs in Hamilton, OH

WARRANTY FIELD MANAGER Fischer Homes

Customer Care/Warranty Representative Drees Homes

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