Winter Park, FL30 days ago
As the Assistant BDC Manager – Service, you will directly manage our Service BDC agents and Team Leaders, drive appointment production, ensure flawless DMS/CRM execution, and serve as the operational heartbeat of a department that directly impacts service revenue, customer satisfaction, and long-term loyalty. Drive performance across all active Service BDC call types: appointment setting, declined service follow-up, CSI outreach, recall campaigns, warranty expiration outreach, and high-mileage programs.