Be the Voice of the Customer Represent the voice of customer and drive the customer centricity within the entity Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.) Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans Quality Excellence Run Customer Service and Quality related processes (Issue to Prevention) Drive Quality Excellence in manufacturing (from Suppliers to Customers: stamping, molding, automated assembly, receiving, packing, returns, etc.) Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement Quality System Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity Advocate to drive and implement the Global directives and policies Manage the Quality Management System (ISO) of the entity Network continuously with CS&Q teams to ensure their entity's needs are understood and considered Identify & capitalize on best practices in quality Ensure the right level of competency for the CS&Q tea Qualifications Bachelor's degree Mechanical, Industrial, Electrical or related engineering is required. Lead meaningful quality initiatives that directly impact customer satisfaction and brand reputation Work with a global team of quality and operations experts committed to excellence Access to professional development programs and continuous learning opportunities Flexible work options designed to support your well-being and career growth Bring your quality leadership to a team that values impact and innovation - apply today!