Big Data, Graph Analytics & Machine Learning: Proven expertise designing and operating large-scale big data systems, graph traversal capabilities using Apache Gremlin, high-performance data pipelines with Lambda, Step Functions, PySpark, and EMR, as well as developing MLOps pipelines for enterprise-scale applications. Technical Leadership, Customer Engagement & Operational Excellence: Skilled in IT Service Management, SLA management, customer consulting, requirements gathering, architecture planning, stakeholder communications, solution presentations, and maintaining traceability across programs while supporting Agile and cloud-focused delivery initiatives.