UNKNOWN

FEED

The CSR will provide assistance with various tasks including scheduling aircraft arrivals/departures, booking accommodation, working as a team with Line Service, and processing different payments, all while being the face of the company and demonstrating the highest degree of confidentiality. We are looking for highly motivated individuals who can provide their own unique qualities while working in a fast-paced, friendly Business Aviation environment.

HOUR

<p>Job Type<br/><br/>Full-time <br/><br/>Description <br/><br/><strong>Description</strong><br/><br/>The Customer Service Representative (CSR) will be one of the main points of contact for customers and crew using Chantilly Air Jet Center. The CSR will provide assistance with various tasks including scheduling aircraft arrivals/departures, booking accommodation, working as a team with Line Service, and processing different payments, all while being the face of the company and demonstrating the highest degree of confidentiality. We are looking for highly motivated individuals who can provide their own unique qualities while working in a fast-paced, friendly Business Aviation environment. <br/><br/><strong>Essential Duties & Responsibilities</strong><br/><br/>Job Functions: <br/></p><ul><li>Go the extra mile to provide the best possible service to our customers while utilizing and identifying upsell opportunities. </li><li>Open and maintain customer accounts, provide product and service information, retain records of customer interactions, inquiries and services taken. </li><li>Assist flight crews and customers with accommodations i.e., hotels, ground transportation, catering. </li><li>Manage financial accounts by processing payments and adjustments. </li><li>Resolve issues in an efficient and cordial manner. </li><li>Anticipate customer and client needs to provide superior customer satisfaction. </li><li>Preserve the Safety-First culture and participate in various safety programs. </li><li>Learn and apply all airport and Chantilly Air Jet Center policies, laws, and regulations. </li><li>Other duties as assigned. </li></ul><strong>Education</strong><br/><br/>High School Diploma/GED or equivalent <br/><br/><strong>Requirements</strong><ul><li>Nights, weekends, and/or holidays required </li><li>Valid driver's license </li><li>English language skills (e.g., B2 proficiency level or equivalent) </li><li>Excellent communication and customer service skills </li><li>Ability to meet minimum physical requirements of the job </li><li>Must be able to pass pre-employment and random Drug Screenings, Background Check, DMV Check and Employment Verification. </li></ul><strong>DESIRED CHARACTERISTICS:</strong><ul><li>Aviation Industry work experience or a related field (e.g., hospitality) </li><li>Ability to work calmly, efficiently, and effectively under pressure </li><li>Possesses cultural awareness and required sensitivity </li></ul><br/><strong>Working Conditions</strong><br/><br/>The employee must be able to work in both a heavy maintenance environment and upscale customer areas. The noise level in the work environment is usually moderate with occasionally high volume when aircrafts arrive/depart. The employee is frequently exposed to vibrations. Occasional fuel fumes may permeate the workplace. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. <br/><br/><strong>Physical Requirements</strong><br/><br/>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. <br/><br/>While performing the duties of this job, the employee is required to speak, hear, and use hands to handle, feel, or reach. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision required for this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus. <br/><br/><strong>Complete the application and attach your cover letter and resume. No Phone Calls Please</strong><br/><br/>Salary Description<br/><br/>Starting at $18/hour

Chantilly Air

Aviation Customer Service Representative

Aerospace and Defense

Aviation Industry

Catering Services

Communication Skills

Customer Relations

Customer Retention/Renewal

Customer Satisfaction

Customer Support/Service

Depth Perception

Develop and Maintain Customers

Driver's License

English Language

Financial Management

Lift/Move 25 Pounds

Physical Demands

Problem Solving Skills

Regulations

Safety/Work Safety

Team Player

Up-Selling

Hire Recruits

The Dispatcher works closely with call center staff, operators, customers, and management to ensure timely service delivery while maintaining a high level of professionalism and customer service. This role requires efficient communication, accurate tracking of resources, and the ability to prioritize multiple requests in a fast-paced environment.

<p>Position Summary</p><p>The Dispatcher is responsible for coordinating and dispatching operators and equipment for emergency and non-emergency towing and roadside service calls. This role requires efficient communication, accurate tracking of resources, and the ability to prioritize multiple requests in a fast-paced environment. The Dispatcher works closely with call center staff, operators, customers, and management to ensure timely service delivery while maintaining a high level of professionalism and customer service.</p><div></div><p>Essential Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Dispatch operators and equipment for emergency and non-emergency service requests.</li><li>Monitor and track the status and location of all assigned units using dispatch software and GPS systems.</li><li>Communicate service details, instructions, and updates to operators and field personnel.</li><li>Provide accurate estimated times of arrival (ETAs) and notify customers of delays when necessary.</li><li>Answer, transfer, and manage incoming phone calls professionally and in a timely manner.</li><li>Relay call information clearly to call center personnel, operators, and other team members.</li><li>Assist customers with vehicle release procedures while following company policies and documentation requirements.</li><li>Ensure all call documentation is accurate and complete, including vehicle information, photos, notes, and payment details.</li><li>Work with Dispatch Support personnel to verify all required information is entered before calls are closed.</li><li>Coordinate with partner companies when necessary to ensure efficient service coverage.</li><li>Maintain awareness of resource availability and strategically stage units to optimize service response times.</li><li>Report equipment, personnel, or scheduling concerns to management.</li><li>Provide shift updates and proper turnover to the next dispatcher to ensure continuity of operations.</li><li>May lead dispatch operations during a shift in the absence of a Manager or Shift Leader.</li><li>Maintain professionalism and follow company policies when interacting with customers, coworkers, and management.</li></ul><div></div><p>Competencies</p><p>To perform the job successfully, an individual should demonstrate the following competencies:</p><p>Communication</p><ul><li>Demonstrates active listening and asks clarifying questions when necessary.</li><li>Communicates clearly and professionally with customers, coworkers, and management.</li><li>Responds appropriately to both routine and difficult situations.</li></ul><p>Decision Making and Problem Solving</p><ul><li>Uses sound judgment and reasoning to resolve operational issues.</li><li>Demonstrates the ability to make timely decisions in a fast-paced environment.</li><li>Applies common sense understanding to carry out written or oral instructions.</li></ul><p>Customer Service</p><ul><li>Maintains a professional demeanor in stressful or emotional situations.</li><li>Provides timely, courteous, and effective service to customers.</li></ul><p>Teamwork</p><ul><li>Works collaboratively with team members across departments.</li><li>Contributes to a supportive and cooperative work environment.</li></ul><p>Organization and Multitasking</p><ul><li>Prioritizes multiple tasks and manages high call volumes efficiently.</li><li>Demonstrates strong attention to detail and accuracy.</li></ul><div></div><p>Required Skills and Abilities</p><ul><li>Ability to multitask and manage competing demands in a high-volume environment.</li><li>Ability to apply basic mathematical concepts including addition, subtraction, multiplication, division, percentages, and ratios.</li><li>Ability to interpret data such as maps, GPS tracking, and dispatch software information.</li><li>Ability to remain calm and professional when dealing with urgent or stressful situations.</li><li>Strong organizational and time management skills.</li></ul><div></div><p>Education and Experience</p><ul><li>High school diploma or equivalent required.</li><li>Prior dispatch, call center, logistics, or transportation experience preferred.</li><li>Experience with GPS systems and dispatch software preferred.</li><li>Customer service experience strongly preferred.</li></ul><div></div><p>Physical Demands</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions</p>

ALS Towing & Storage Inc

Dispatcher Part Time Weekends only

Business Continuity Planning (BCP)

Call Centers

Call Volume

Detail Oriented

Documentation

Emergency Services

Establish Priorities

GPS (Global Positioning System)

Logistics

Maintenance Services

Mathematics

Multitasking

Organizational Skills

Service Delivery

Telephone Skills

Time Management

Gethired

OTHER

Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans. Ramp agents provide all necessary and required under-wing ground support services as contracted by the customer, including, but not limited to, loading and unloading baggage and cargo, marshalling, water and lavatory servicing.

Overview:
<p style="margin:0px"><img alt="Swissport Logo" height="55" src="https://swissportglobal.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=27&hashed=-1107984385" width="266"/></p><p style="margin:0px">Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” </p><p style="margin:0px"> </p><p style="margin:0px">We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  </p><p style="margin:0px"> </p><div id="requisitionDescriptionInterface.ID1709.row1" title=""><p style="margin:0px"><strong>Job Summary</strong></p><p style="margin:0px">Ramp agents provide all necessary and required under-wing ground support services as contracted by the customer, including, but not limited to, loading and unloading baggage and cargo, marshalling, water and lavatory servicing.<br/><br/></p><p style="margin:0px">The expected pay rate is $18.50/hr. </p><div> </div><div><strong>Your activities</strong></div><ul><li>Marshall aircraft during arrival and departure</li><li>Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies</li><li>Unload wheelchairs and child strollers and deliver to designated location</li><li>Provide special handling of luggage/cargo as required/directed</li><li>Deliver passenger luggage to claim area and unload onto conveyor system</li><li>Deliver air cargo to appropriate recipient</li><li>Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans. </li><li>Collect and load mail, live animals, wheelchairs and child strollers onto aircraft</li><li>Service aircraft water and lavatories</li><li>Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found.</li><li>Report all equipment malfunctions to the appropriate supervisor/manager</li><li>Comply with all federal, state, municipal, airport authority and carrier security requirements</li><li>Other duties as assigned</li></ul></div><div id="requisitionDescriptionInterface.ID1727.row1" title=""><strong>Your profile</strong><br/><ul><li>Previous ramp experience is a plus</li><li>Valid driver's license</li><li>Good communication skills</li><li>Language skills</li><li>Must be able to work in inclement weather</li><li>Flexible to work on various shifts (days, evening, nights, weekends, and holidays)</li><li>Excellent Health & Safety awareness</li><li>Lift heavy objects that could reach 70 pounds (32 kilograms)</li></ul><p style="margin:0px"> </p></div><p style="margin:0px"> </p><div title=""><div><p style="margin:0px">At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. </p></div><div><p style="margin:0px">Visit our website at <a href="http://www.careers.swissport.com/" rel="noopener nofollow noreferrer" target="_blank">www.careers.swissport.com</a> to learn more about Life at Swissport. </p></div><div><p style="margin:0px">Join Swissport today and be part of a team that connects the world of aviation! </p></div></div>

Weekend Aviation Jobs in Bethesda, MD

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Weekend Aviation Jobs in Bethesda, MD

Aviation Customer Service Representative Chantilly Air

Dispatcher Part Time Weekends only ALS Towing & Storage Inc

IAD Ramp Agent - Part Time Swissport International AG

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