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The Dispatcher works closely with call center staff, operators, customers, and management to ensure timely service delivery while maintaining a high level of professionalism and customer service. This role requires efficient communication, accurate tracking of resources, and the ability to prioritize multiple requests in a fast-paced environment.

<p>Position Summary</p><p>The Dispatcher is responsible for coordinating and dispatching operators and equipment for emergency and non-emergency towing and roadside service calls. This role requires efficient communication, accurate tracking of resources, and the ability to prioritize multiple requests in a fast-paced environment. The Dispatcher works closely with call center staff, operators, customers, and management to ensure timely service delivery while maintaining a high level of professionalism and customer service.</p><div></div><p>Essential Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Dispatch operators and equipment for emergency and non-emergency service requests.</li><li>Monitor and track the status and location of all assigned units using dispatch software and GPS systems.</li><li>Communicate service details, instructions, and updates to operators and field personnel.</li><li>Provide accurate estimated times of arrival (ETAs) and notify customers of delays when necessary.</li><li>Answer, transfer, and manage incoming phone calls professionally and in a timely manner.</li><li>Relay call information clearly to call center personnel, operators, and other team members.</li><li>Assist customers with vehicle release procedures while following company policies and documentation requirements.</li><li>Ensure all call documentation is accurate and complete, including vehicle information, photos, notes, and payment details.</li><li>Work with Dispatch Support personnel to verify all required information is entered before calls are closed.</li><li>Coordinate with partner companies when necessary to ensure efficient service coverage.</li><li>Maintain awareness of resource availability and strategically stage units to optimize service response times.</li><li>Report equipment, personnel, or scheduling concerns to management.</li><li>Provide shift updates and proper turnover to the next dispatcher to ensure continuity of operations.</li><li>May lead dispatch operations during a shift in the absence of a Manager or Shift Leader.</li><li>Maintain professionalism and follow company policies when interacting with customers, coworkers, and management.</li></ul><div></div><p>Competencies</p><p>To perform the job successfully, an individual should demonstrate the following competencies:</p><p>Communication</p><ul><li>Demonstrates active listening and asks clarifying questions when necessary.</li><li>Communicates clearly and professionally with customers, coworkers, and management.</li><li>Responds appropriately to both routine and difficult situations.</li></ul><p>Decision Making and Problem Solving</p><ul><li>Uses sound judgment and reasoning to resolve operational issues.</li><li>Demonstrates the ability to make timely decisions in a fast-paced environment.</li><li>Applies common sense understanding to carry out written or oral instructions.</li></ul><p>Customer Service</p><ul><li>Maintains a professional demeanor in stressful or emotional situations.</li><li>Provides timely, courteous, and effective service to customers.</li></ul><p>Teamwork</p><ul><li>Works collaboratively with team members across departments.</li><li>Contributes to a supportive and cooperative work environment.</li></ul><p>Organization and Multitasking</p><ul><li>Prioritizes multiple tasks and manages high call volumes efficiently.</li><li>Demonstrates strong attention to detail and accuracy.</li></ul><div></div><p>Required Skills and Abilities</p><ul><li>Ability to multitask and manage competing demands in a high-volume environment.</li><li>Ability to apply basic mathematical concepts including addition, subtraction, multiplication, division, percentages, and ratios.</li><li>Ability to interpret data such as maps, GPS tracking, and dispatch software information.</li><li>Ability to remain calm and professional when dealing with urgent or stressful situations.</li><li>Strong organizational and time management skills.</li></ul><div></div><p>Education and Experience</p><ul><li>High school diploma or equivalent required.</li><li>Prior dispatch, call center, logistics, or transportation experience preferred.</li><li>Experience with GPS systems and dispatch software preferred.</li><li>Customer service experience strongly preferred.</li></ul><div></div><p>Physical Demands</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions</p>

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Dispatcher Part Time Weekends only ALS Towing & Storage Inc

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