What would you do: Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services; Provides direct care to individuals wishing to engage in services including, but not limited to conducting intake and assessments for HIV care, PrEP/PEP and/or gender-affirming care, delivering brief individual and group interventions sessions, providing sexual health education and counseling, assisting patients with navigating insurance/benefits, participating in community engagement and outreach, and scheduling appointments; Identifies and addresses a patient’s psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs; Monitors issues affecting patient access, adherence, and/or retention in care. Maintains up-to-date knowledge of internal and external resources to ensure the continuum of care obtained and works to remove any barriers to services; Collects and analyzes data to identify program progress, and effectively manages operations by utilizing quality improvement tools; Acts as a liaison between local agencies with the functions and operations of the program; Interprets program guidelines, policies, and procedures for operations; Participates in quality improvement efforts by assisting in making required adjustments and promoting program innovation.