Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales teamMaintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolutionWork closely with sales, operations, purchasing, and customer service to deliver a seamless customer experienceEscalate issues, irregularities, or customer concerns to the appropriate team membersDocument and track customer complaints and assist with quarterly reportingAssist with special orders, customer price lists, and program maintenanceProvide backup coverage for Outside Sales Representatives during vacations or absencesAttend inside and outside sales meetings and participate in sales initiatives as neededMaintain a professional attitude and sense of urgency in a fast-paced environmentOther duties and projects as assigned by management. What you'll do: Support 2-4 Outside Sales Representatives as a primary point of contact for assigned customersAssist with new account setup, onboarding, and ongoing account maintenanceManage customer orders, order add-ons, credits, adjustments, and special requestsCommunicate out-of-stock items, substitutions, and order changes proactively to customers and sales repsReview incoming orders (phone, email, fax, voicemail) for accuracy and completenessEnsure accuracy of entered and outgoing ordersSuggest and sell additional or complementary items when appropriateRun and analyze reports related to: Account profitabilityGross profit per dropPenetration and line growth opportunities.