As a Communications Specialist you will: Answer 911 and non-emergency calls for 32 Police, Fire and Emergency Medical Service agencies located in Lincoln, Polk, and Marion counties, Determine if there is a need for police, fire, or an ambulance to respond by using a prescribed set of questions, Provide answers to questions that do not require an in-person response or refer callers to the agency or person who can best assist them, and. Graduation from high school or a G.E.D. and experience performing high-activity call receiving work, communicating via telephone equipment, or dealing with emergency-related requests from the public or any combination of experience and training that demonstrate possession of knowledge, skill and abilities as listed, and ability to perform the examples of work.