Part Time Customer Service Team Member MUST BE AVAILABLE WEEKENDS The Michaels Companies IncPart Time Customer Service Team Member MUST BE AVAILABLE WEEKENDSNaperville, IL$15–$17.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
NewPart Time Customer Service Team Member MUST BE AVAILABLE WEEKENDS MichaelsPart Time Customer Service Team Member MUST BE AVAILABLE WEEKENDSNaperville, IL$15–$17.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
Customer Service Associate - Weekend Availability Raising Cane's USA LLCCustomer Service Associate - Weekend AvailabilityILWhether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection.
Customer Service Supervisor - Nights / Weekends TJMaxx of ILCustomer Service Supervisor - Nights / WeekendsOswego, IllinoisCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Customer Service Representative - Weekend Shift (Bilingual English-Korean) CJ Logistics CorpCustomer Service Representative - Weekend Shift (Bilingual English-Korean)Matteson, IL$21–$26 / hourAs a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. CJ Logistics About Statement: At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers.
Seasonal Merchandising Service Associate - Weekends Preferred Lowe's Companies IncSeasonal Merchandising Service Associate - Weekends PreferredNaperville, IL$15.50–$16.75 / hourThis includes: • Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
NewSchool Food Service Lead No Nights or Weekends Taher IncSchool Food Service Lead No Nights or WeekendsILJoin our team as a Foodservice Worker and help make a difference in children's lives with fresh, chef-created and prepared food. Who we are: Taher, Inc. is a family-owned and operated, chef-driven, food service management company specializing in K-12 school lunch management in our growing nationwide footprint.
Sr. Client Service Specialist - Weekend Night Shift Crane Worldwide Logistics LLCSr. Client Service Specialist - Weekend Night ShiftMcCook, ILPart timeResolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Sr. Client Service Specialist - (Mon - Thur) - Weekend Day Shift Crane Worldwide Logistics LLCSr. Client Service Specialist - (Mon - Thur) - Weekend Day ShiftMcCook, ILPart timeResolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Client Service Lead - Weekend Night Shift Crane Worldwide Logistics LLCClient Service Lead - Weekend Night ShiftMcCook, ILPart timeResolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Sr. Client Service Specialist - Weekend Night Shift Crane Worldwide LogisticsSr. Client Service Specialist - Weekend Night ShiftILResolves the clients complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Client Service Lead - Weekend Night Shift Crane Worldwide LogisticsClient Service Lead - Weekend Night ShiftILResolves the clients complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
On-Call/Registry Food Service Worker - Dishwasher - Weekends Only Shirley Ryan AbilityLabOn-Call/Registry Food Service Worker - Dishwasher - Weekends OnlyChicago, IllinoisAbility to read, understand and follow written and verbal instructions when preparing food, serving patients and staff and performing non-complex mathematical calculations at a level normally acquired through the completion of elementary school. Refill coffee urns, juice and milk dispensers as needed and stocks cafeteria with various food and non-food items as needed including donuts, fruit, silverware, condiments, paper products and the like.
Gameday Customer Service Staff (Part-Time) Chicago SteelGameday Customer Service Staff (Part-Time)Chicago, ILScan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, stamp for re-entry to venue, and refuse admittance to guests without a ticket. Develop a strong understanding of USG Arena and Blackhawks Ice Center to provide guests with directions to seating sections, restrooms, concession stands, and other facility services and amenities.
NewSchool Food Service Worker No Nights or Weekends Taher IncSchool Food Service Worker No Nights or WeekendsILWho we are: Taher, Inc. is a family-owned and operated, chef-driven, food service management company specializing in K-12 school lunch management in our growing nationwide footprint. Join our team as a food service aide and help make a difference in our guests lives with fresh, chef-created, and prepared food.
Aviation Front Desk Customer Service Representative - Part Time Job - Atlantic Aviation Fbo Inc.Aviation Front Desk Customer Service Representative - Part Time Job -Chicago, ILIn this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft. Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Part Time Front Desk Customer Service Representative job today!
Customer Service Advisor - Part-time Jiffy LubeCustomer Service Advisor - Part-timeJoliet, IL$17–$18With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between. You'll greet guests, understand what their vehicle needs,walk them through their options, and make sure they leave confident and cared for.
Customer Service Representative Intelligent Service Plumbing Heating Cooling and Drain CleaningCustomer Service RepresentativeMt Prospect, ILFull timeIntelligent Service Plumbing, Heating, Cooling, and Drain Cleaning is calling all customer service professionals who are interested in a full-time Customer Service Representative job in the Mount Prospect, IL area to apply to join our amazing office team! Our team also enjoys great benefits , including health benefits, profit sharing, IRA retirement plan, and even your birthday is a paid day off!
Eyewear Customer Service/Sales Advisor Part Time MyEyeDr IncEyewear Customer Service/Sales Advisor Part TimeElmhurst, IL$15–$21.25 / hourOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best.
Eyewear Customer Service/Sales Advisor - Part Time MyEyeDr IncEyewear Customer Service/Sales Advisor - Part TimeBolingbrook, IL$15–$21.25 / hourOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best.
Actors/Customer Service for Kids Birthday Parties (Northbrook) Kids Science LabsActors/Customer Service for Kids Birthday Parties (Northbrook)Northbrook, IL$20–$22Kids Science Labs (www.kidssciencelabs.com), the world leader in hands-on science education, is seeking to hire our next great Birthday Team Member. We are seeking energetic individuals who can guide kids in their discovery of slime, chemical reactions, and other fun hands-on science experiences at our Chicago locations.
NewActors/Customer Service for Kids Birthday Parties (Chicago) Kids Science LabsActors/Customer Service for Kids Birthday Parties (Chicago)Chicago, IL$20–$22 / hourIn addition to our normal classes, camps, and field trips, Kids Science Labs delivers the most fun and exciting birthday experiments for kids 4-12, that are 90 minute events, where our team delivers a memorable experience while leading groups of 10-20 kids hands-on science mixing experiments and matching the kids excitement to engage in hands-on science. Kids Science Labs (www.kidssciencelabs.com), the world leader in hands-on science education, is seeking to hire our next great Birthday Team Member.
Part Time Patient Customer Service Representative R1 RCM IncPart Time Patient Customer Service RepresentativeHoffman Estates, IL$16.12–$23.21 / hourThe Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
Retail Sales Associate / Customer Service Elements MassageRetail Sales Associate / Customer ServicePalatine, Illinois$16–$17 / hourPart timeIncluding, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, and promoting the Wellness Membership Program. Benefits: - Unlimited Monthly Commission/Bonus opportunities - Career Advancement Opportunities based on performance - Free, discounted services & retail discounts - Hourly pay - $16 -$17 based on experience - Medical, dental, and vision plans - Paid time off Legal Disclaimer: ©2023 Elements Therapeutic Massage, LLC (“ETM”).
Customer Service Lead - Part-Time Burlington Stores IncCustomer Service Lead - Part-TimeElgin, ILOverview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
Customer Service Representative National Veterinary AssociatesCustomer Service RepresentativeChicago, IL$18–$20 / hourOur state‑of‑the‑art facility includes a fully equipped surgical suite, an in‑house diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Customer Service Representative PetSuitesCustomer Service RepresentativeArlington Heights, IL$15–$15.50PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations.
NewCustomer Service Rep (02770) Domino's Pizza LLCCustomer Service Rep (02770)Aurora, ILDomino's Pizza is perfect for those looking for a flexible schedule that offers the hours you need - Leaving you plenty of time for your life outside of work! Being the best & providing the best requires exceptional team members working together & we need you to help us!
Customer Service Advisor Jiffy LubeCustomer Service AdvisorJoliet, IL$17–$18With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between. You'll greet guests, understand what their vehicle needs,walk them through their options, and make sure they leave confident and cared for.
Licensed Customer Service Representative (Insurance) - Lockport, IL AAA Southern New EnglandLicensed Customer Service Representative (Insurance) - Lockport, ILLockport, IL$23–$25.50 / hourBy continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER Micro CenterRETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERChicago, IL$16.50–$17.50 / hourPart timeMaintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities. Support store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for physical inventory.
Customer Service Representative & Scheduling Coordinator – Chicago, IL Urban TailzCustomer Service Representative & Scheduling Coordinator – Chicago, ILChicago, IL$22–$23 / hourYou will work closely with clients, dog walkers, and Swifto's Operations Manager to coordinate schedules, resolve service issues, and help ensure every scheduled service is completed reliably and on time. We are hiring a Customer Service Representative & Scheduling Coordinator to work from our Ravenswood office and support Swifto's growing pet care operations in New York City, Charlotte, and Miami.
NewGameday Customer Service Staff (Part-Time) The Florida PanthersGameday Customer Service Staff (Part-Time)Chicago, ILScan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, stamp for re-entry to venue, and refuse admittance to guests without a ticket. Develop a strong understanding of USG Arena and Blackhawks Ice Center to provide guests with directions to seating sections, restrooms, concession stands, and other facility services and amenities.
Customer Service Total Staffing SolutionsCustomer ServiceBridgeview, ILEveryone will be reporting to: Eddie/Tony who will provide them with the following Items: Glow Vest / Flashlight They must wear a black polo and black pants; black hat is a plus. They must be able to communicate effectively and provide customer service to the people arriving, as well as to provide direction to different areas within complex.
Customer Sales & Service Representative Applied Industrial Technologies IncCustomer Sales & Service RepresentativeILAs this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
Customer Service Team Member The Michaels Companies IncCustomer Service Team MemberAlgonquin, IL$15–$17.70 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
NewCustomer Service Facility Attendant SpinXpress - ChicagoCustomer Service Facility AttendantChicago, IL$8–$12 / hourResponsibilities: Customer Service / Team Work / Community Satisfaction / Career Growth • Create a Fun and welcoming job environment by maintaining a clean, neat, and organized facility • Be a part of changing the way people think about laundry • Build strong customer relationships within our communities by providing an Excellent Customer Service Experience • Greet, Help, Thank our customers • Respond with urgency to customer inquiries, product and service questions along with any customer issues • Maintain a great visual presentation of our merchandise • Educate and share our services, products, and promotions - sharing value for our customers • Follow our company policies and procedures • Comply with our uniform dress code • Prioritize both Customer and Associate Safety • Report in a timely manner all equipment, machines, and building maintenance opportunities • Opportunity to get involved with nonprofit organizations and schools' football teams as we invest in our communities • Be an integral part of our organization and help drive our growth: There'll be lots of opportunities to bring your ideas to the table. • Customer Service / Team Work / Community Satisfaction / Career Growth • Create a Fun and welcoming job environment by maintaining a clean, neat, and organized facility • Be a part of changing the way people think about laundry • Build strong customer relationships within our communities by providing an Excellent Customer Service Experience • Greet, Help, Thank our customers • Respond with urgency to customer inquiries, product and service questions along with any customer issues • Maintain a great visual presentation of our merchandise • Educate and share our services, products, and promotions - sharing value for our customers • Follow our company policies and procedures • Comply with our uniform dress code • Prioritize both Customer and Associate Safety • Report in a timely manner all equipment, machines, and building maintenance opportunities • Opportunity to get involved with nonprofit organizations and schools' football teams as we invest in our communities • Be an integral part of our organization and help drive our growth: There'll be lots of opportunities to bring your ideas to the table.
Customer Service Agent- Virtual - Temporary Alight IncCustomer Service Agent- Virtual - TemporaryILThe Customer Service Agent responsibilities may include, but are not limited to, making outbound calls and inbound calls to confirm/schedule/reschedule appointments with a licensed agent, answering inbound phone calls pertaining to the status of an application or general customer inquiries, educating members on benefit options that MAY be available, respond to instant live chat requests from customers and assisting customers with website navigation and self-service options. Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography.
Eyewear Customer Service/Sales Advisor Part Time MyEyeDr.Eyewear Customer Service/Sales Advisor Part TimePark Ridge, IL$15–$21.25 / hourPart timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best.
Sales Associate / Customer Service Representative Drybar ShopsSales Associate / Customer Service RepresentativeWheaton, Illinois$15–$19 / hourFranchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. As a Drybar Bartender, you're the heartbeat of the shop — the first smile a guest sees and the last impression they leave with.
Blood Collection Staff - Customer Service American Red Cross Blood ServicesBlood Collection Staff - Customer ServiceChicago, ILAmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
Customer Service Representative Waterway CarwashCustomer Service RepresentativeChicago, IllinoisMaintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas. Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
NewCustomer Service Representative Community Choice Financial Family of BrandsCustomer Service RepresentativeHammond, IndianaFull timeOur Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our c ustomers, Team Members, and c ommunities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
NewAssistant Manager - AO Customer Service United Airlines IncAssistant Manager - AO Customer ServiceChicago, IL$88,259.40–$107,872.60 / yearThe Assistant Manager - AO Customer Service is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture. From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Customer Service Representative SP Plus CorporationCustomer Service RepresentativeChicago, ILLicense Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. The Customer Service Representative ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Customer Service Representative Metropolis TechnologiesCustomer Service RepresentativeCHICAGO, ILLicense Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. The Customer Service Representative ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Customer Service Supervisor PetSuitesCustomer Service SupervisorSt. Charles, IL$16–$17PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Customer Service Representative (Seasonal) SP Plus CorporationCustomer Service Representative (Seasonal)Chicago, ILLicense Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Customer Service/Call Center Agents ManpowerCustomer Service/Call Center AgentsItasca, ILManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Associate Customer Service Representative, CI Liberty Mutual Holding Company IncAssociate Customer Service Representative, CIHoffman Estates, ILObtains information from customers regarding claims and accidents on some lines (commercial auto, workers'' compensation, liability, property, Integrated Disability Management, short-term disability, etc.) through a primary intake method (telephone reports, fax and other sources). Performs a limited range of customer service activities such as obtaining first notice of loss information, responding to inquiries, and explaining processing procedures to deliver the best possible outcome while meeting or exceeding the customer''s expectation.